Site Support Engineer Job Description

Site Support Engineer Job Description

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Site support engineer provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices.

Site Support Engineer Duties & Responsibilities

To write an effective site support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included site support engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Significantly contribute to the migration of existing and creation of new applications on development, test and production platforms
Active involvement in coordination and change introduction to production and test systems
Responsible to support the end users using the Registry of the Future with tier 2 support
Understand the business workflow (techno-functional), analyze and handle tickets with a troubleshooting mindset, propose improvements that will result in improved quality and productivity, involve in monitoring activities, and provide outstanding support to customers (firefighters)
Should have very good trouble shooting capabilities to identify the root cause of issues
Should have very good ability to solve technical problems independently
Should have very good very good understanding of Design and JEE technologies
Incident Recovery Support
Detailed Problem Analysis
Change Management and maintenance

Site Support Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Site Support Engineer

List any licenses or certifications required by the position: MCP, MCSE, HP, ITIL, AWS, RHCE, ITIL3, EIF, ESH, NAS

Education for Site Support Engineer

Typically a job would require a certain level of education.

Employers hiring for the site support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Engineering, Education, Technical, Electrical Engineering, Science, Information Technology, Software Engineering, Engineering Technology, Information Systems

Skills for Site Support Engineer

Desired skills for site support engineer include:

Day-to-day operating environment
Available tools
Client applications
Workstation and networking technologies
Microsoft server
Industry standards with regards to system and network administration
Service Desk and IT Operations procedures related to client services
ALTEA Suite products
ITIL
NICE solutions – NTR

Desired experience for site support engineer includes:

Voice Network/Telecom Experience – 1 years
Basic Network Engineering Experience (Routing & Switching)
Basic Cisco Call Manager / Unified Communications Manager configuration
Bachelor’s Degree from accredited university in Computer Science, Information Systems, or other related field or 1-2 years’ experience desired
Web servers administration (Oracle Web server, Apache, IIS)
Java application servers administration (WebLogic, Tomcat, JBOSS)

Site Support Engineer Examples

1

Site Support Engineer Job Description

Job Description Example
Our innovative and growing company is looking for a site support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for site support engineer
  • Review architecture of new and existing applications with focus on operability and drive compliance
  • Define/improve system stability criteria with all relevant stakeholders & drive enforcement
  • Design/drive end-to-end automation and standardization for all managed applications
  • Represent your team at project assignments
  • Share functional knowledge with all relevant teams and train less experienced team members
  • Design, deploy and support private cloud infrastructure
  • Provide technological knowledge and participate in decision on technology related topics
  • Automate solutions for complex & repetitive problems in a cloud infrastructure
  • Evaluate & deploy new features to the platform, as per the needs of the customers
  • Manage transition from Pilot to Production environments
Qualifications for site support engineer
  • Windows Server 2008 administration, Linux administration
  • Web applications knowledge (HTML, XML, JSP, Servlets, EJB)
  • Internet protocols knowledge (HTTP(S), SOAP/XML)
  • Database server administration (Microsoft SQL Server 2008)
  • Previous experience in production operational environment
  • Previous development experience in a J2EE environment
2

Site Support Engineer Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of site support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for site support engineer
  • Build on several platforms and with several languages (C, Java, C++, Python)
  • Automate the non-regression tests and the qualification with QA, Developers
  • Provide support to development and QA during the qualification process
  • Manage Git/Bitbucket and update the reference level of code
  • Participate in analysis, specification, development of the SSP development tools
  • Prganize code load planning for Production in collaboration with ADP
  • Participate to SSP projects to ensure implementation of (new) qualification processes
  • Participate to integration tools developments around CI, , … to automate qualification flow from delivery to production
  • Participation to SSP Quality improvements
  • Drive the incident resolution process, be prepared to diagnose, troubleshoot and resolve issues on across the entire stack (hardware, software, application and network)
Qualifications for site support engineer
  • Expertise in Unix / Linux and Oracle database
  • Good understanding of automation & monitoring concepts and tools
  • Minimum 6 years system engineering experience including providing technical guidance in relation to SIGINT Systems
  • Candidates must have the ability to work as part of a team, independently
  • Behind the curtain” thinker, able to associate application errors and behavior with infrastructure components
  • Demonstrated understanding of network concepts such as routing, switching, load balancing, firewalls
3

Site Support Engineer Job Description

Job Description Example
Our company is growing rapidly and is hiring for a site support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for site support engineer
  • Drive and conduct investigations for root cause finding, coordinate investigation work with other teams in the organization
  • Proactively propose measures to prevent incidents
  • Independently asses the risk, find means to test, execute and validate standard and non-standard changes
  • Lead the process of ensuring that the supported services comply with our security standards
  • Proactively provide technical advice on measures to fix security threats
  • Coordinate complex security compliancy projects across organizations, acting as a subject matter expert
  • Play a key role in the regular capacity review process, propose measures to maintain capacity in order to full fill the SLAs
  • Ensure that any implementation is done according to the operability best practices
  • Proactively adapt best practices to new business and technological requirements
  • Lead and manage the lifecycle of hardware and software components, build and decommission application farms
Qualifications for site support engineer
  • Working knowledge in multiple architecture domains (technology, data )
  • Minimum 2 – 3 years’ experience with PC hardware, operating systems and Office productivity application software
  • Technical certifications in Microsoft and Networking technology is a plus
  • Minimum of 3 years relevant work experience in the above or similar area(s) in another job or role
  • University degree/diploma or successful completion of second levels education with equivalent professional experience
  • Very good knowledge of architecture, deployment and support of high availability, transactional applications
4

Site Support Engineer Job Description

Job Description Example
Our growing company is looking to fill the role of site support engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for site support engineer
  • Work as a key contact partner with Frontline teams to regularly review alerting thresholds and operational procedures associated with alerting, adapt when needed
  • Proactively propose improvements in the monitoring solutions
  • Lead the process of designing and implementing solutions to optimise all aspects of service ownership
  • Provide 24 x 7 on call support when required
  • Stand-in for Section Manager in regular tasks and meeting participation
  • Coach train and provide guidance to Department members and staff from other Departments/Divisions
  • Provide weekly status reports (WSR) for the specialized areas
  • Pro-actively request, manage, control, support and continuously improve the lean provisioning of resources
  • Lead and represent the department in major cross-organisational projects
  • Design, write and deliver applications to improve the availability, scalability, latency, and efficiency of our services
Qualifications for site support engineer
  • University Degree / Diploma or equivalent preferred
  • Proven knowledge of set up, configuration and maintenance of webservers (Apache) and J2EE middleware (Jboss, Weblogic)
  • In depth knowledge of Monitoring Solutions, Network Devices, Firewalls, TCP/IP Protocols and Scripting Tools
  • Ability to assess, plan and coordinate complex Implementations
  • Analyze requirements and standardize repetitive tasks
  • Ability to support, plan and coordinate complex projects
5

Site Support Engineer Job Description

Job Description Example
Our growing company is looking for a site support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for site support engineer
  • Drive incident and problem prevention activities, including building automation to prevent problem recurrence
  • Recommend, document and develop changes to fix problems and improve processes
  • Work as part of a global team and provide on-call support using a follow-the-sun model
  • Independently and proactively perform the incident resolution process, be prepared to diagnose, troubleshoot and resolve issues on across the entire stack (hardware, software, application and network)
  • Conduct investigations for root cause finding, coordinate investigation work with other teams in the organization
  • Independently run PMRs owned by the team, and propose action items which prevent re-occurrence
  • Complete action items in an efficient and timely manner
  • Ensure that the supported services comply with our security standards
  • Proactively assess security threats, give technical advices on measures to fix them
  • Coordinate security compliancy projects
Qualifications for site support engineer
  • Must be able to deal with people of all levels, easily and in a friendly manner in fluent English
  • Experience in diverse cultural and multinational environments
  • Very good, proven presentation skills
  • Experience in running, supporting and managing high availability infrastructures (24/7/365 >99.90% uptime requirements)
  • Proven experience in Architectural Design for C++ & Java based Applications, Network Engineering and/or exposure to IT-Security related Items
  • Must be able to deal with people of all levels, easily and in a friendly manner in fluent English and German

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