Site Operations Job Description
Site operations
provides support with the necessary project management tools as determined by the customer and in line with industry best practices and standards.
Site Operations Duties & Responsibilities
To write an effective site operations job description, begin by listing detailed duties, responsibilities and expectations. We have included site operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Resolve critical site/customer (P1) issues immediately and manage business communication for those issues
Manage HPSM (HP Service Manager) process to prioritize and resolve site related issues on daily basis by working with IT and other business partners
Prioritize critical production IT issues and get them resolved through hotfixes/small project request (SmP) process
Manage the rotating 24/7 on call schedule for the Site Operations team -- for any site related issues which requires business help -- and participate in the rotation
Provide support for website content and promo setup through the ATG Business Control Center and Endeca Page Builder platforms
Manage vendor contact list for any after hours support
Resolve critical mobile/customer (P1) issues immediately and manage business communication for those issues
Help manage HPSM (HP service manager) process to priorize and resolve mobile related issues on daily basis by working with IT and other business partners
Help prioritize cirtical production IT issues and get them resolved thru hotfixes/small project request (SmP) process
Participate in the rotating 24/7 on call schedule for the Site Operations team for any site related issues which require business help
Site Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Site Operations
List any licenses or certifications required by the position: ITIL, PMP, PMI, NTP, ISO, CCNA, OEM, HK, IBM, MRPT
Education for Site Operations
Typically a job would require a certain level of education.
Employers hiring for the site operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Engineering, Technical, Management, Education, Computer Science, Business/Administration, Associates, Science, Manufacturing
Skills for Site Operations
Desired skills for site operations include:
Call center services industry and best practices
Microsoft Office programs and multiple operating systems
Managing budgets
Excel
Clinical Trial Industry
Human Resources and Recruitment departments
Current industry best practices in supply chain management to support process improvement
Effective inventory management and distribution practices
How a business is run and variables that impact profitability
Distribution requirements planning
Desired experience for site operations includes:
Provide support for the content and promo setup through the ATG Business Control Center and Endeca Page Builder platforms
Improve Merchandising Operations efficiency by identifying, tracking, troubleshooting and resolving daily operational issues while building knowledge as systems and process expert and act as technical liaison between Merchandising Operations team and IT, QA, DC, Data Services
Prepare and distribute merchandise reports (NOS, QC Defects, Site Dash) to support business needs and drive efficiencies and distribute to appropriate teams
Responsible for all new hire & ongoing training and documentation for Merchandising Operations (includes process/systems) not supported by Corporate
Set up test data and conduct site enhancement and project testing
Research and react to customer feedback from multiple channels
Site Operations Examples
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Site Operations Job Description
Job Description Example
Our company is hiring for a site operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for site operations
- Timely resolution and communication of all issues
- Feedback from Merchandising Operations team that issues are resolved and communicated appropriately
- Help organize other meetings and events, , town halls, senior management visits, staff meetings
- Maintain up-to-date documentation of operating models, organizational structures, site governance
- Maintain the site-wide performance metrics and reports
- Serve as the operations PPI Business System program champion providing overall guidance for operations engagement in PPI Business System
- Manage overall process of day to day operations for all services provided to client
- Maintain a current Standard Operating Procedures (SOP) manual that facilitates cross training and desk coverage
- Complete Departmental Profiles for all new program users
- Facilitate issue resolution within client contacts
Qualifications for site operations
- Bachelor’s Degree with a minimum of 10 years’ experience in financial services, operations or customer service setting or High School/GED diploma with a minimum of 13 years’ experience collections, financial service, operations or customer service setting or equivalent military experience
- Experience managing large organizations and other professionals with a minimum of 5 years of managerial responsibility with both direct and one-over-one leadership responsibility
- Financial Analysis and cost management experience a preferred
- Must have strong leadership/interpersonal skills – minimum of 4-6 years
- Will be managing site Supervisor and client relationship
- A minimum of a Masters Degree is required - preferably in Operations Management, Engineering or Business Administration
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Site Operations Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of site operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for site operations
- Prepare and present client Quality Business Reviews, in partnership with the PM
- Improve and facilitate process improvements to on-site function overall and site specific processes
- Maintain a clear line of communication with PM and Senior Client Services management as needed to insure successful service delivery
- Identify new decision-makers/client contacts to PM and assist in building relationship
- Providing Information Assurance (IA) oversight, support, coordination, policy interpretation and guidance for the agency Information Technology assets and users globally located around the world in five (5) primary regions with seven (7) subordinate key locations, several other sites under the purview of the agency’s authorizing official
- Providing data for FISMA reporting in accordance with the Department of Defense (DoD) and the intelligence community (IC)
- Actively monitoring and coordinating with Defense Intelligence Agency (DIA) offices and other IC Agencies and elements involved in safeguarding data and systems, coordinating with cyber-defensive operations in the protection of their region
- Actively monitoring and responding to cybersecurity service requests (approximately 200/week) and system requirements for all Chief Information Officer (CIO) IT services and systems
- Providing Continuous Monitoring Program support, and identifying and monitoring key security controls metrics under the Regional ISSM’s purview
- Ensuring compliance oversight and reporting of more than 2,100 site-based controls for operational sites
Qualifications for site operations
- Excellent knowledge of and experience driving Process Improvement approaches (Lean Manufacturing, Six Sigma, Practical Process Improvement)
- Adhering to DoD/CYBERCOM on IT security operations in support of collateral operations
- Providing regional ISSM staff with RMF support throughout the operational lifecycle phase for over 360 systems/enclaves and 300 network connections
- Coordinating RMF security authorization packages with local customers and the Security Controls Assessor
- Conducting monthly reviews of 600 open-site system Plans of Actions and Milestones
- Coordinating open/closed responses with the system owners/Program Managers
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Site Operations Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of site operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for site operations
- Coordinating with customers to coordinate Interconnection Security Agreements/Approvals to Connect, policy exceptions, and standard operating procedures (SOPs) to ensure IC and DoD compliance
- Conducting site IT security inspections to identify compliance of site-based controls
- Supporting walk-through inspections with the ISSM and SSO as directed
- Directly supporting the Removable Media Custodian and Data Transfer Officer program with day-to-day execution by providing guidance and ensuring compliance with program guidance
- Creating, modifying, and archiving system security bodies of evidence that fall under the regional ISSM―utilizing the organization’s Assessment & Authorization tool
- Reviewing and validating site controls in accordance with system Continuous Monitoring Plan as required by the plan, utilizing government-provided tools
- Researching and reviewing over 63 Department of Defense (DoD), 41 Intelligence Community (IC), and 50+ other Federal regulations, memoranda, policies, procedures, and processes―including comprehensive analysis of the impact on over 31 existing DIA issuances
- Assisting other CIO organizations with the development of IA related standard operating procedures and processes
- Conducting gap analysis of DoD and IC policy artifacts and developing, reviewing, and updating all policies, directives, and issuances needed as identified by the government and management of the IA Policy Roadmap or similar document(s)
- Serving, as requested by the government as the IA Subject Matter Expert (SME) for as many as 20 various government working groups related to IA and cybersecurity
Qualifications for site operations
- Making recommendations on DIA’s participation in and responses to the working groups, developing and coordinating DIA’s responses to stakeholders, providing detailed and executive-level reports on the working groups’ activities and outcomes, identifying both correlations and disconnects in working group efforts―and how well the DIA IA Program is aligned with them
- Identifying and providing recommended courses of action in response to working group efforts
- Managing internal IA policy repository and, potentially, the external IA policy repository also
- Tasking policy assistance for all IA and cyber-related functions, plus day-to-day policy support
- Creating draft documents, document reviews, and IA issue research
- May require administrative tasks such as grammatical, technical, and customer comprehension review
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Site Operations Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of site operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for site operations
- Oversees the delivery of training, quality assurance, and operations in alignment with SOA Operations standards and the project’s requirements and the site
- Accountable for the coordination of Workforce management and Workforce Optimization with the site’s operations
- Ensures that the availability of all staff, resources, and services are effectively and efficiently delivered throughout the site
- Establish and maintain a customer service centric culture at the operational site
- Assists in the identification and implementation of innovative methodologies and process improvements to improve services and operations
- Collaborate with SOA Operations VP and team to forecast capacity utilization and availability
- See the big picture/think strategically
- Accountable for the ongoing maintenance of the facility, ensuring that all technology, facility, and infrastructure is maintained in well working order
- Develops performance goals and objectives with SOA Operations standards for assigned staff, and monitors the achievement of those goals
- Performs timely reviews of staff and makes recommendations for pay raises, bonuses, and the awards program based on approved policies and procedures
Qualifications for site operations
- Degree and/or Msc qualified in an engineering, technical or scientific discipline with extensive experience in a management role
- Good knowledge of manufacturing environments, ideally within the chemical sector however this is not essential
- Excellent leadership and people management skills with the ability to influence staff at all levels
- Strong EHS and Continuous Improvement background with the ability to influence and manage change
- Knowledge of applicable Italian and/or European legislation
- Proposes changes in policies and procedures to ensure contract compliance and improved processes and procedures compliance
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Site Operations Job Description
Job Description Example
Our company is looking to fill the role of site operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for site operations
- Developing and growing a PGK 100M+ operations and maintenance service company for ExxonMobil PNG
- Motivate, influence, positively embrace change
- Identify and correct unsafe conditions and acts
- Apply Market Based Management to get better results
- Employ positive, strong verbal / written communication and interpersonal skills in working with various levels of the organization
- Build and Manage the the Site Support team at Hotwire, reporting to the Director of Development Operations
- Manages internal and external resources (content management/publishing support), adjusting resource allocation when necessary, with specific focus on increasing overall efficiency of website operations (i.e., increasing speed to market while ensuring optimal quality)
- Reviews and follows up on daily Ops Mgr reports
- Promotes a healthy work environment with honesty, integrity, and respect for all employees
- Review program audits and develop game plans with Ops Mgrs to solve center concerns
Qualifications for site operations
- Bachelor’s degree from an accredited college or university, preferred in a health or social services field
- Four to seven years experience in a management position in a contact center, back office processing operation, or
- Three years of relevant experience with health or human services support and delivery
- Preferred knowledge of government health programs to include Medicaid, the Children’s Health Insurance Program (CHIP) and Long Term Care, strong understanding of the health care services market place
- Preference with project management or equivalent overseeing and managing government contracts within the health sector
- Proven experience in establishing a collaborative working environment