Field Support Representative Job Description
Field support representative
provides recommendation as needed on process and procedures to facilitate improvement with customer facing resolution the customer’s experience.
Field Support Representative Duties & Responsibilities
To write an effective field support representative job description, begin by listing detailed duties, responsibilities and expectations. We have included field support representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Begins to act as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests
Gathers customer input on matters ranging from product design, operation, maintenance, warranty performance, and safety
Installation and configuration of HP Printers
Provides the customer with overview of installation or repair activity
Must keep the customer well informed through service
Actively participated in growth opportunities for products and services
Ensure high level Customer satisfaction by clarifying Customer needs and
Degree in Engineering or equivalent experience (print industry, electronics, mechanical system troubleshooting is desired but not required)
Knowledge of wiring diagrams
Ability to analyze problems and develop on the go solutions for repair
Field Support Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Support Representative
List any licenses or certifications required by the position: DISN, DISA, CISSP, II, JCR, ITIL, CCNA, CE, BCS3, AFATDS+EMS
Education for Field Support Representative
Typically a job would require a certain level of education.
Employers hiring for the field support representative job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Technical, General Education, Engineering, Associates, Education, Management, Veterinary, Leadership, Life Sciences, Business
Skills for Field Support Representative
Desired skills for field support representative include:
Demonstrate compliance with Federal and State regulations concerning the sale and promotion of alcoholic beverages
Product
Retail store call procedures by working sales plans and resets in the field on occasion to gain experience with RR procedures
Store procedures
Area services within assigned accounts
Account services to facilitate job scheduling
Experience with the selling process
Firearms
Night Vision and Thermal equipment typically obtained through advanced education combined with experience
Installing and troubleshooting PC software and hardware components
Desired experience for field support representative includes:
Basic understanding of technical IT support knowledge, basic project management skills and communication and analytical problem-solving skills
Or 2- 4 years field knowledge
Perform under high pressure situations
Troubleshooting knowledge, Electrical & Hardware
Comprehensive business, technical, or functional knowledge, some project management skills experience, good verbal and written communications and analytical problem-solving skills
Broad knowledge of corporate policies, products, markets and processes
Field Support Representative Examples
1
Field Support Representative Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of field support representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field support representative
- Performs emergency product searches for field Sales Reps
- Processes product return requests
- Minimum Vocational/Diploma (technical field) equivalent with 1-2 years of working experience in related fields, or Associates or Bachelor’s Degree (technical field) holder with no or less than 1 year relevant working experience
- Perform PC, laptop, and printer repair on the road
- Assist with system startup and preflight
- To visit all nominated retailer accounts within the area to ensure all PPG products are presented to their best effect and negotiate additional off-site displays to maximise individual store sales
- To carry out merchandising activities on a daily and weekly basis as required to ensure all service levels are maintained
- Working with the store colleagues to monitor and maintain good stock levels by making recommendations on the required adjustment to minimum and maximum stock levels in stores
- As primary PPG representative develop and maintain close professional relationships with store management and departmental personnel, to maximise sales and develop the business
- To provide and maintain good in-store stock levels of PPG point of sale materials as appropriate to maximise exposure and sales
Qualifications for field support representative
- Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight
- Daily driving in assigned geography may be up to 6 hours per day 40,000 or more miles per year
- Availability to work both scheduled and unscheduled overtime
- Participate in assigned work during non-traditional workdays, holidays and shift work
- Onsite customer facing experience
- Technical/mechanical hardware repair experience
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Field Support Representative Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of field support representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field support representative
- Use your local knowledge to help the store maximise the sales of products relevant to your specific region
- Develop store knowledge to enable to be able to advice customers of locations of alternative products in stores
- Attend national meetings at the Birstall head office site when required attending all regional meetings
- Assesses the ability of the customer to provide service
- Communicate technical information effectively in writing verbally
- Trains customers in the use of Company products, equipment and services
- Troubleshoots customer problems and issues with Company products and services
- Trains customers in the use of Cornerstone Practice Management Software
- Troubleshoots customer problems and issues with software, hardware, equipment and services
- Acting as the customer advocate communicates customer needs for additional products and services to sales team, research & development and others
Qualifications for field support representative
- Advanced Digital Networking System (ADNS)
- Familiarity with Linux and Windows XP, Windows 7, Windows 10
- Familiarity with WireShark and VisualVM troubleshooting tools
- Reformat and manipulate geographic information system (GIS) source data for imagery
- Apply scripting language to augment and enhance behaviors
- Maintain training content
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Field Support Representative Job Description
Job Description Example
Our innovative and growing company is looking for a field support representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for field support representative
- Support system installations and problem resolution at several other sites
- Must be available to work non standard work schedule and be available for overtime and standby
- Covers assigned customers in Metro Region to include 40 to 50 Accounts (60%)
- Complete Service Report Orders (SO)
- Primary responsibilities are printer and copier repair
- Servicing clients within the Southwest suburban area of Chicago
- Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts
- Deliver services, including customized services to large enterprise, complex or corporate accounts
- Research consignment inquires in a professional and courteous manner, and work with consignment team members to identify, and resolve internal/external customer issue in a timely manner
- Research and submit credit Requests for pricing discrepancies
Qualifications for field support representative
- Territory is Newport News/Hampton/Williamsburg area
- Ability of providing integration instructions on various IS in support of CP operations
- Knowledgeable in the establishment of Power Grid to support CP Operations into a unit’s tactical network (JNN, ADAM, C2OTM)
- Capable of performing basic IS/IA troubleshooting and configuration
- Ability to communicate with a wide variety of individuals (employees and managers) throughout the organization and outside of the organization
- Bachelor of Science degree in Mechanical Engineering or a Construction Management (Mechanical) curriculum
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Field Support Representative Job Description
Job Description Example
Our company is growing rapidly and is looking for a field support representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for field support representative
- Assumes responsibility for at least one specialized duty, mailbox management, specialized processing, wholesale orders and priority accounts
- Assist with, Lead special projects as directed and/or assigned by management
- Insures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
- Perform on-site break fix, customer training, configuration of HP digital printing equipment
- Provide service delivery support for local accounts on HP printers
- Demonstrating the website's ordering and non-ordering functionality
- Introducing new site functionality and capabilities
- Escalating customer concerns and feedback to Customer Service, Sales and other cross-functional groups
- Maintaining customer contact feedback and attributes in Salesforce.com Customer Relationship Management (CRM)
- May include new suggestions or suggestions to existing processes or procedures
Qualifications for field support representative
- Must understand the importance of the role that the customer plays in the success of corporate objectives
- Must have a reliable vehicle, valid driver’s license, and valid car insurance
- Must have daily access to a computer with Internet connection in order to access route instructions and enter hours worked and use company email
- Territory is Covington, VA
- 3 years of experience in customer service in a fast-paced, high demand environment, with internal and external clients at varying organizational levels
- SAP or other ERP experience preferred
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Field Support Representative Job Description
Job Description Example
Our innovative and growing company is hiring for a field support representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field support representative
- Clear paper jams
- Assist Customer with an overview of the Device functionality
- Coordinate with Client regarding Device and Client Branded Software Support Service calls
- Report any occurrences of Customer dissatisfaction to the appropriate Client Account Delivery Manager
- Assist in the collection of usage pages for Devices when required
- Provide troubleshooting for Device problems or perform spare Device replacements
- Provide break/fix support on Client- provided Devices
- Perform maintenance on Devices as directed by the appropriate Client Account Delivery Manager
- Utilize web-based software to manage the Fleet which may include proactive monitoring through Web Jetadmin, and initiating Device related trouble tickets into the Customer supplied ticketing system
- Track usage/activities at the Customer Site(s)
Qualifications for field support representative
- Experience with continuous improvement projects preferred
- Previous leadership roles or demonstrated ability to lead
- Provides the following services to the Sales Team/Customers
- Additional science-related coursework a plus
- HSD or Equivalent
- Printer experience preferred or some electrical/electronic background experience