Field Service Representative Job Description

Field Service Representative Job Description

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Field service representative provides high level troubleshooting, debugging, and programming, of controls associated to industrial processes, robotics, motion controls, and data acquisition systems among other electrical and electronic devices.

Field Service Representative Duties & Responsibilities

To write an effective field service representative job description, begin by listing detailed duties, responsibilities and expectations. We have included field service representative job description templates that you can modify and use.

Sample responsibilities for this position include:

The assignment is expected to be 5 years minimum and will be based in the New Jersey, USA region
The FSR will act as a main point of contact and P&WC ambassador for operators using/working with P&WC products
He/she will provide on-site assistance and solutions for all technical, commercial and operational problems, as required
The FSR will respond to and clarify technical and commercial issues for the operators and FBOs in the region, and will work closely with the Programs, Customer Engineering, Field Operations and other P&WC departments to ensure customer problems are resolved to the customer's and company’s satisfaction
The FSR will provide on-time reporting for aircraft and engine events, and the tracking of Customer commitments and transactions
Maintains company property and assets in accordance with established policies
Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities
Support the department business targets for orders, revenues and Utilization
Provide prompt and timely support to customers’ needs during and outside of normal working hours, including contribution to a 24/7 on call rotation
Deliver added value solutions to customers

Field Service Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Field Service Representative

List any licenses or certifications required by the position: NATE, CE, DOT, II, IAT, CCNA, TWIC, MSHA, A&P, FAA

Education for Field Service Representative

Typically a job would require a certain level of education.

Employers hiring for the field service representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Engineering, Associates, Electrical Engineering, Education, Electronics, Military, Electrician, Technology, Electrical Engineering Technology

Skills for Field Service Representative

Desired skills for field service representative include:

Electronic/electrical component theory
Logging and other shipping procedures
Metering
Weighting
Industrial controls
Operating lights and tables
Steam generators
Central processing systems
Modular transport systems
GMPs Valid and clean driver’s license

Desired experience for field service representative includes:

Conduct technical training classes delivered via classroom settings, through web-based platforms, or on-site sessions
Process equipment and labor claims
Located within 80KM of assigned facility
A minimum of 3 years experience in IP /VOIP installation and repair
Consideration will be given to candidates with a 2-year technical degree (along with 4 years of applicable work experience)
A willingness to travel for work (65% - 75%)

Field Service Representative Examples

1

Field Service Representative Job Description

Job Description Example
Our innovative and growing company is hiring for a field service representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for field service representative
  • Develop and prepare reports to support dispenser and technical service operations
  • Utilize the proper procedures and equipment when handling chemicals
  • Write work procedures, Job Safety Analysis, maintenance/repair schedules
  • The assignment is expected to be 5 years minimum and will be based in the Los Angeles, USA region
  • Provide excellent support at any hour
  • Provides airline operations support
  • Respond to customer questions via telephone and provide technical on-site support as needed
  • Complete service repair reports within 24 hours of call completion
  • May assist in development of training resources, including manuals, videos, from parts suppliers
  • Writes material for new training programs
Qualifications for field service representative
  • Minimum of five years HVAC field service experience
  • Associates Degree – or equivalent military/industry experience – is preferred
  • 4+ years extensive of maintenance experience with Bell/Boeing V-22 military aircraft is preferred
  • This position requires experience and technical expertise on military aircraft products operation, maintenance, and troubleshooting with a strong preference in airframe structures
  • Excellent knowledge of V-22 aircraft systems and of military aircraft maintenance procedures is required
  • Personal computer proficiency with word processing, spreadsheet and database applications is required
2

Field Service Representative Job Description

Job Description Example
Our growing company is looking for a field service representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for field service representative
  • Primary on site Berry representative maintaining trusted relationship with the customer
  • Maintain customer satisfaction by encouraging the proper use of product with a focus on quality and technical service
  • Diagnosis of customer problems and the generation of adequate information to communicate the opportunities on a plant/corporate level
  • Active / primary role with field trials of Berry packaging systems
  • Training and performance of functional tests at customer facilities to validate package performance
  • City and Guilds/HND qualified or equivalent
  • Trained within the propulsion trade or come from a relevant Engineering/ Service Engineering discipline, or have equivalent qualifications
  • Excellent communication skills, both verbal and written are specific requirements of a Defence Field Service Representative
  • Ability to deploy for up to 3 years to Saudi Arabia and, in the future, other Middle East nations
  • Send all the information on the problem to Brest and issue a problem report
Qualifications for field service representative
  • Maintain company car, oil changes, tire rotation, and tools in good working order valued at $35-$45K
  • 7 – 10+ years’ experience in Field Service supporting P&W product line (ie
  • The candidate must possess PC computer proficiency along with common related office software applications (ie
  • The candidate should be an experienced communicator, able to work under pressure, and be comfortable working all aspects of airline customer support
  • Regularly lift and/or carry up to 30 pounds
  • Requires frequent kneeling, bending, squatting, sitting and twisting
3

Field Service Representative Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of field service representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for field service representative
  • Monitoring fleet status and operational issues
  • Reviewing aircraft and fleet reliability issues and developing solutions
  • Identifying opportunities to leverage company products and services
  • Developing and implementing recommendations to improve operational performance
  • Developing action plans and coordinating resources to provide solutions to resolve AOG situations
  • Taking corrective action steps to develop recommendations for process/product improvements
  • Developing and conducting targeted training
  • Brief high level military commanders and users on system status and program effectiveness
  • Trouble shoot installed hardware/software on site
  • Work with CONUS based team to resolve outstanding hardware/software problems
Qualifications for field service representative
  • Position requires extensive knowledge of air conditioning theory and practical experience coupled with extensive knowledge of HVAC service industry practices & related legislation including health & safety & environmental compliance
  • Responsible for disseminating service bulletin’s, best practice, legislative, environmental & health & safety information to technicians, associates & customers when required
  • BSc/MSc in Mechanical Engineering (preferably HVAC) …
  • Must be able to operate a computer & demonstrate use of Microsoft software tools such as Windows, Word, Excel, Power point, Access
  • Must be able to demonstrate problem-solving skills, the ability to think through technical issues to resolve them in a logical efficient & effective manner & not to be afraid to make the necessary decisions
  • Managing field office resources and maintains positive company presence
4

Field Service Representative Job Description

Job Description Example
Our innovative and growing company is looking for a field service representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for field service representative
  • Inpspires and utilizies a proactive mind-set
  • Approaches customers, dispatch, sales team, quality control, and management in a tactful manner
  • May be called upon to perform a variety of special projects and studies such as coordination of construction projects
  • Travel with the squadron to off-site locations to include overseas may be required
  • Conduct work in a safe manner on the job and adhere to all EHS policies
  • Leads troubleshooting procedures using established processes for multiple systems and specialty coverage
  • Makes recommendations for resolution of potential issues
  • Monitors resolution of spare parts delivery and communicates with stakeholders regarding warranty and claims processing issues
  • Provides guidance and consultation to customers related to a broad range of technical and operational issues
  • Implements aircraft entry into service plans
Qualifications for field service representative
  • Undergraduate University Degree – Electrical Engineering, Mechanics, Mechatronics, Electronics or other related discipline
  • Experience with Low Voltage Variable Frequency Drives (1336, PowerFlex 700 & 750 series), Motor Control Centers and Soft Starters
  • Experience with Medium Voltage Variable Frequency Drives (PowerFlex 7000 or equivalent), Motor Control Centers and Soft Starters
  • Industrial networks (DH+, DeviceNet, ControlNet, EtherNet/IP
  • Medium voltage product knowledge
  • Strong knowledge of industrial networks such as DeviceNet, ControlNet, or Ethernet IP
5

Field Service Representative Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of field service representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for field service representative
  • Responsible for the preparation and presentation of product service training materials to be utilized by the customer
  • The primary contact for coordinating and conducting the initial start-up of product at customer assembly lines and advises on improvements and makes recommendations on the system installation
  • Guide Lennar Homeowners through the New Home Celebration/Orientation
  • Meet with homeowners at their homes to view their concerns and advise if warrantable
  • Records, maintains and finalizes homeowner files for assigned communities
  • Manages business partner accountability, defines warranty standards for buyers and works with Construction on the delivery of completed and “ready to move-in homes”
  • Responsible for scheduling to make corrections and supervising work of business partners
  • Verifies work progress and completion pf assigned business partner tasks
  • Assigns accountability for expenses/back charges as based on detailed inspection of work and compliance with policies and procedures
  • Develop and enhance customer relationships while providing personal customer service and solutions for their cleaning and sanitation needs
Qualifications for field service representative
  • Strong mechanical aptitude and a working knowledge of quality systems is required
  • A plastic packaging design background relating to material handling is desired
  • Experience with customer filling line operations is desired
  • Prior mechanical experience with customer filling equipment is preferred
  • Prior experience in an automated material handling environment is desired
  • Confident, motivated and ability to work independently with customers, manufacturing plants and corporate groups while possessing data driven problem solving skills using proven and recognizable techniques

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