Sales Service Representative Job Description

Sales Service Representative Job Description

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Sales Service Representative Duties & Responsibilities

To write an effective sales service representative job description, begin by listing detailed duties, responsibilities and expectations. We have included sales service representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Ability to train individuals or small groups with emphasis on general product knowledge, application techniques and best practices
Interpret customer needs and works to meet those needs
Work on sales assignments with broadly defined objectives
Manage all customers’ contracts and orders in SAP across multiple product lines (Phosphate & Potash, Ammonia, FSA, Sulfuric) for assigned customer groups
Provide analysis for Forecast and Consensus Demand Plan by understanding customer’s production/consumption rates, demand by location and receiving flexibility
Understand end-to-end Mosaic business process and teams to meet service goals and provide issue resolution to customers
Monitor customer activities to ensure no expired contracts, revenue recognition goals are met quarterly by tracking weekly shipped and unpriced (FPD) loads and exclusive space inventory is reported on a weekly basis
Manage SOX Key Controls compliance
Make decisions to service customer complaint resolution within authorized levels for their product lines
Coordinate and support Account Manager activities and communication basis customer service offerings according to segmentation for customers and all other Mosaic stakeholders

Sales Service Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Sales Service Representative

List any licenses or certifications required by the position: DOT, NICET, II, NAFTA, PSP, CPP

Education for Sales Service Representative

Typically a job would require a certain level of education.

Employers hiring for the sales service representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Engineering, Marketing, Technical, Education, Management, Communication, Industrial, Science, Associates

Skills for Sales Service Representative

Desired skills for sales service representative include:

Ability to design and develop retail lending products and services
Ability to leverage that information in creating customized customer solutions
Ability to provide products and services available through the retail banking branch
Ability to recognize and be sensitive to the different perspectives and priorities of different customers
Anticipating
Approaches
Manage and evaluate operational processes and procedures and ensure compliance with local and company policies
Operational
Process problems
Resolving organizational

Desired experience for sales service representative includes:

Demonstrated ability to work effectively independent of direct supervision
Must have strong leadership skills and be able to prioritize work to meet deadlines
Demonstrated proficiency in Microsoft Office, especially Excel, Word, and PowerPoint
Minimum of 1-2 years relevant work experience (ideally 2-4 years)
Ability to plan an efficient geographical daily route using a customer list provided
Provide account receivables and credit updates to Account Managers

Sales Service Representative Examples

1

Sales Service Representative Job Description

Job Description Example
Our company is growing rapidly and is looking for a sales service representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for sales service representative
  • Perform daily maintenance for all par dealers and newly enrolled dealers in programs for assigned region
  • Facilitate monthly par calls to all enrolled dealerships for all programs
  • Execute sales of integrated and national campaigns
  • Assist in the design and deployment of dealer campaigns
  • Complete monthly check price for all programs
  • Maintaining good rapport & initial actions with customers in the area of service business
  • Establishing, submitting and reviewing contract sales, T&M services, parts sales proposals, quotations as to ensure that present professionally and fulfill with customer's needs
  • Updating of working list with potential sales opportunities and follow-up actions
  • Planning, developing, implementing service-marketing activities and selling tools
  • Determine and maintain an active proposal backlog that will support achieving the designed sales plan
Qualifications for sales service representative
  • 1 – 2 years of experience in lab, sales, sales support or customer service in the science industry preferred
  • Efficient time management skills with the ability to stay focused on primary business objectives in a fast-paced, dynamic environment
  • Intermediate to advanced communication skills with strong customer focus
  • Advanced level negotiation skills
  • Ability to work well independently be a team player
  • Unique possibility to be trained by our internal expertise in the world of bio-based products
2

Sales Service Representative Job Description

Job Description Example
Our growing company is hiring for a sales service representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for sales service representative
  • An important portion of the position is uncovering and driving sales of the Critical Space Services and Professional Assessments
  • Follow-up via telephone with all accounts
  • Position will interact directly with customers, and all levels of management and sales associates
  • Educate and promote growth of roofing category
  • Direct sales of contracts, including pricing and proposals
  • Contact and convert customers to supplemental warranties upon labor warranty expiration
  • Interact with external and internal customers in a professional, friendly, and courteous manner through all forms of communication, both written and verbal
  • Process orders, quotes, and credit documents accurately and timely
  • Run weekly open order report and proactively follow up with customer regarding open order issues
  • Proactively advise the assigned sales representative of customer issues and concerns
Qualifications for sales service representative
  • Proficient in product performance analysis including but not limited to Gamma gauge, Press Tuner, IR Thermography, Pyrometers, RA gauges, Perm Testers
  • Frequent travel up to 85%, majority of travel is driving
  • Ability to travel 2-3x per week - locally in the territory
  • Bachelor's degree in engineering or business marketing preferred, required for advancement to the next level
  • Strong technical background and skills preferred
  • Knowledge of UPS/Power products and Services preferred
3

Sales Service Representative Job Description

Job Description Example
Our growing company is looking for a sales service representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for sales service representative
  • Handles sales and service needs for both external and internal customers through inbound calls, outbound calls, e-mail, and faxes
  • Processes customer orders via the phone, email, web, and fax
  • Retains extensive product knowledge and utilize various job aids to provide necessary information to customers
  • Utilizes computer efficiently to access multiple databases and successfully retrieve information aids for successful service and sales
  • Communicates sales opportunities/leads to an inside or outside sales representative
  • Manage accounts as it relates to present budget objectives on sales and orders, complaints, receivables and travel/entertainment expenses
  • Annually forecast with sales management growth and opportunities for the future
  • Coordinates and assists in installations, reports to appropriate Voith personnel and inputs into appropriate data base depending on product line
  • Promotes value-added products and technical services and exhibits the results for customer understanding and acceptance, including any necessary data analysis and reports
  • Researches and corrects errors
Qualifications for sales service representative
  • Team work and proactive attitude are essential
  • Available to travel 5 to 10%, Canada and US
  • Practical understanding of the sales process and buying circle
  • Fluency in local language plus ability to communicate in English (oral/written)
  • Preferred candidate will have 2+ years of sales experience
  • Ability to convey information clearly and analyze it to help customer make buying decisions
4

Sales Service Representative Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of sales service representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for sales service representative
  • Maintain and increase technical product and application knowledge enabling you to provide prospective customers with compelling, accurate, and concise information about our products and prices over the telephone
  • May specialize on project type, customer type (contractor/bid or end-user), or sales strategy (new or existing customers)
  • Support the Service Department towards achieving customer excellence, working with other departments to generate leads for service or equipment / device upgrades
  • Evaluate customer needs
  • Applicant will responsible for maintaining and servicing several OEMs in the region including training and account management
  • Support daily activities at assigned OEMs to ensure product installation quality expectations are met
  • Perform field sales and service to bus customers and some commercial customers in area served
  • Provide accurate sales forecast and market data to Regional Manager
  • Fulfill market potential of customers through Vapor/Ricon product line acceptance
  • Work with end users in the development of final specifications
Qualifications for sales service representative
  • Minimum 5 years of experience in Fire Protection Alarm and Suppression Sales, Service and Inspection, CCTV, Access Control, Intercom, Security
  • A minimum work experience of 3 years in a commercial role, within a Services environment covering energy business in Bintulu, Sarawak
  • Able to translate Low and Medium Voltage/ Electrical Distribution customer needs to commercial solutions that benefits both parties
  • Perform customer facing activities to determine project needs, and then provide an appropriate value add technical solution
  • Manage a personal funnel of opportunities via the company Client Relationship Management, and accurately report and forecast on his/her activities and opportunities
  • The candidate will possess a mix of direct end user interaction, coupled with the ability to work with and leverage key channel partners
5

Sales Service Representative Job Description

Job Description Example
Our innovative and growing company is hiring for a sales service representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for sales service representative
  • Acts as a liaison between the facility, customer, sales representative, and sales management to ensure the customer receives the best service on price, delivery or quality issues
  • Enters, helps resolve, and follows up on complaints and outstanding customer credits
  • Answers phones, implements price increases by preparing and mailing quotes, and enters updated prices in the system
  • Solicits business via the telephone
  • Works closely with the sales representative and Technology & Optimization team to promote Voith products and support product sales (20% of time)
  • Determines with sales representatives and regional team members prescribed levels of call frequencies through accounts planning including machine downtime coverage (10% of time)
  • Support current customers, in your own defined territory, to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales
  • Develop strong relationships with key stakeholders in your territory and in district accounts you support
  • Generate and execute sales plans in your existing customer base and with prospective customers to meet defined profit increase goals
  • This position requires you to install, maintain and calibrate chemical feed equipment and process monitoring equipment
Qualifications for sales service representative
  • Commitment to be at work on a timely and consistent basis
  • Associate’s Degree or equivalent from an accredited college preferred
  • Minimum of an associate’s degree (AS/AA) from a two-year college or technical school
  • Two to three years’ customer service experience and or training is preferred
  • Must have the capacity to learn and navigate software programs and business systems quickly
  • Must have strong problem-solving skills and an analytical approach to all tasks

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