Customer Service Representative Job Description

Customer Service Representative Job Description

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Customer service representative provides high quality customer service to all existing and potential clients relating to banking services, displaying a comprehensive knowledge of banking products.
Customer Service Representative Job Description

Customer Service Representative Duties & Responsibilities

To write an effective customer service representative job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Robust information ecosystem
Operational excellence through metrics & operating rhythm
Enable “High Performance” work culture across the organization
Process improvement and standardization - to ensure optimum and consistent performance
Ad-hoc decision support for various global initiatives / improvement projects
Create executive dashboards for management review
Respond to customer inquiries regarding billing and invoicing
Receive email and faxes from customers and distribute to appropriate internal resources for resolution
Enter customer issues or inquiries into the customer service issue log system
Billing research

Customer Service Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Service Representative

List any licenses or certifications required by the position: APICS, MSDS, NAFTA, CPR, BLS, MA, ISM, CRO, GSC, PDS

Education for Customer Service Representative

Typically a job would require a certain level of education.

Employers hiring for the customer service representative job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Education, Business, Associates, Technical, High School Education, Finance, Business/Administration, Graduate, Engineering

Skills for Customer Service Representative

Desired skills for customer service representative include:

Comply with Bank and industry codes of conduct and with securities laws and regulations
Commercial and partner offers
Personal
How each can best serve customers’ individual needs
Specialized sales and business banking solutions to refer to specialists
Banking products and services
Product/procedures
Safety and security procedures relating to the store and role-play on a regular basis
Who to call in the case of an emergency
Asset

Desired experience for customer service representative includes:

Previous experience in complaint tracking/resolution
PC proficiency (Microsoft Word
Possess the ability to handle a high volume of data in a fast paced environment
Self-starter capable of working independently or with a team
Ability to work 12pm to 8pm one day per week, in support of the CA office
Methodologycal skills of data analysis highly important

Customer Service Representative Examples

1

Customer Service Representative Job Description

Job Description Example
Our company is growing rapidly and is hiring for a customer service representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service representative
  • Initiate Customer build-outs
  • Access and Review Customer websites/ dispute resolution when required
  • Communicate technical issues appropriately both with technical specialists and with customers
  • Address general product related inquiries regarding features, availability and pricing
  • Utilize company software with skill and proficiency
  • Regularly attend, participate in and support training and staff meetings in Customer Care
  • Provide support for the company's website
  • Act as the main point of contact for assigned Key Accounts and other designated customers
  • Respond to customers on the phone and by email
  • Review, chase and update Customer estimates, Supplier orders, reservation and other areas of outstanding information
Qualifications for customer service representative
  • An appreciation and experience with travel
  • Great Computer Navigation & Typing Skills 35 wpm
  • Ability to complete every single day of training
  • Pass required sales/customer service assessment
  • Prior Customer Service experience in a large publishing, manufacturing or service call center environment is preferred
  • Call Center environment work experience a plus
2

Customer Service Representative Job Description

Job Description Example
Our company is hiring for a customer service representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service representative
  • Perform other duties as assigned by the Supervisor of Customer Care
  • Owns the customer experience throughout the entire lifecycle of the relationship
  • Experience working in Retail preferred
  • Must be able to work in fast paced environment and multi-task
  • Worked inside an e-commerce call center or in a retail environment and likes being on the front line servicing customers
  • Ability to multitask and function in an interrupt-driven environment
Qualifications for customer service representative
  • Knowledge of PRMS and AERS
  • 1-2 years customer service experience and knowledge and use of social media outlets
  • Competent using Microsoft Office software particularly Outlook, Excel and Word
  • Due to the location you must have access to your own transport
  • Prior experience working in the optical industry
  • 1+ year of previous Customer Services experience

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