Representative, Customer Service Job Description

Representative, Customer Service Job Description

169 votes for Representative, Customer Service
Representative, customer service provides proactive education of our customers on our policies, procedures, and products to enhance the customer experience.

Representative, Customer Service Duties & Responsibilities

To write an effective representative, customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included representative, customer service job description templates that you can modify and use.

Sample responsibilities for this position include:

Execute proper handling of Product Technical Complaints and Adverse Events compliantly
Engage the relevant departments and stakeholder as part of the escalation and resolution process
Effectively communicate with internal and external departments to report on status and resolution of issues
Provide accurate information to the game team, customer experience team and QA department around support for the game
Working with game developers to resolve and troubleshoot customer escalations
Act as contact for customers via multiple contact center channels (phone, fax, mail, email)
Professionally resolve customer complaints including report key issues surfaced by customers of significant business impact through CS Voice of the Customer (VOC)
Capture customer inquiries in Siebel database with high level of accuracy
Manage customer inquiries within established policies, procedures, standards, and workflows
Function as a liaison between internal departments and external customers

Representative, Customer Service Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Representative, Customer Service

List any licenses or certifications required by the position: APICS, MSDS, NAFTA, CPR, BLS, MA, ISM, CRO, GSC, PDS

Education for Representative, Customer Service

Typically a job would require a certain level of education.

Employers hiring for the representative, customer service job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Education, Business, Associates, Technical, High School Education, Finance, Business/Administration, Graduate, Engineering

Skills for Representative, Customer Service

Desired skills for representative, customer service include:

Policies and procedures
Santander products
Sovereigns products
Service and systems and ability to communicate and educate customers
Specialty area
Job and company policies and procedures to complete a variety of assignments
Credit cards and online banking
Customer service best practices

Desired experience for representative, customer service includes:

Hands on pragmatism
To process all customer orders accurately and input into our IT Systems ensuring that all SLA's are met, up-selling additional products and services where appropriate
To take ownership for all orders ensuring they are completed on-time and in-full, keeping customers fully informed in a professional and honest manner, enabling them to accommodate any revised service levels where necessary
To establish and maintain relationships with customers, both internal and external - having good communication channels to ensure staff are aware of any problems and issues
To take responsibility for achieving all individual and team targets, objectives and personal development needs
To provide support to colleagues as and when required

Representative, Customer Service Examples


Representative, Customer Service Job Description

Job Description Example
Our company is hiring for a representative, customer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for representative, customer service
  • Analytic review and assessment of vendor program member utilization
  • Conduct outbound calls
  • Ensure that all online chat requests are answered in a professional and timely manner
  • Handle complaints and provide appropriate solutions and alternatives
  • Keep records of customer interactions
  • Conducting outbound follow up calls
  • Assisting clients with account issues
  • Light up-selling
  • Interact directly with customers, predominately via a high-volume, in-bound phone queue, to provide accurate and immediate solutions to routine transaction and service requests
  • Direct daily communication with the customers
Qualifications for representative, customer service
  • Self-starter, able to take the initiative and work independently, but equally a good team player
  • Be able to assess when escalation is needed in accordance with process
  • Results orientated and highly motivated team player
  • High work standards and ethics
  • MMO or Live Game Service experience
  • Troubleshooting on mobile platforms

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