Bank Customer Service Representative Job Description

Bank Customer Service Representative Job Description

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Bank customer service representative provides oversight of the leaders and teams providing support for all banking deposit activities for Schwab Banking clients (1.1M deposit accounts); including deposit reconciliation, general service requests, client escalations, escheatment, ATM Settlement, Sweep settlement, ACH returns, tax filing and other deposit related activities.

Bank Customer Service Representative Duties & Responsibilities

To write an effective bank customer service representative job description, begin by listing detailed duties, responsibilities and expectations. We have included bank customer service representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Key individual to provide expert knowledge relating to products and services for new and existing clients without lending requirements by engaging clients in conversation and explore potential challenges &/or problems that may require a product or service
Professionally and actively refer clients to Account Managers who will explore potential solutions to solve the problems identified
Assist the retail team to ensure branch activities and processes are followed to promote the retention and growth of existing clients, attract new clients to effectively meet their banking and financial needs and meet branch targets and goals
Assist with the development and implementation of programs specific to various campaigns throughout the year
Providing customer service regarding various banking question
Communicating with customers in a courteous manner by following established procedures and following scripts
Assists supervisor/manager with the supervision of daily activities for a group of representatives handling customer service inquiries, fraud detection and investigation, and problems via the telephone or other communication processes
Responds to phone and/or written inquiries concerning deposit errors, death distributions, distributions, 5498 tax documents, misapplied or incorrect deposits
Maintain current knowledge on all Capital Bank products and services, including features, rates, special promotions, When necessary
Actively participate on all bank sales promotions and provide input to Retail Service Manager

Bank Customer Service Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Bank Customer Service Representative

List any licenses or certifications required by the position: HSA, IRA

Education for Bank Customer Service Representative

Typically a job would require a certain level of education.

Employers hiring for the bank customer service representative job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Business, Military, Communications, Education, English

Skills for Bank Customer Service Representative

Desired skills for bank customer service representative include:

Banking regulations to ensure ongoing compliance of all basic and complex deposit accounts
CD accounts
Designing forms
IRA
Managing files and records
Office procedures and terminology
Principles and processes for providing customer and personal services
Stenography and transcription
Trust
Banking products to address different types of inquiries

Desired experience for bank customer service representative includes:

At least 6+ months banking experience preferred (as teller, CSR)
Open availability between the hours of 8am - 8pm Monday thru Friday
Customer Service experience needed (Call Center helpful)
Ability to Navigate multiple computer screens and systems
2 years of customer contact experience in a sales, military, or call center environment to include a minimum of 1 year frequent (e.g., daily) communications with customers via telephone, e-mail and/or face-to-face - or- Bachelors degree
1+ years experience multi-tasking in a Windows operating systems environment

Bank Customer Service Representative Examples

1

Bank Customer Service Representative Job Description

Job Description Example
Our growing company is hiring for a bank customer service representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for bank customer service representative
  • Open personal and business accounts
  • Maintain existing accounts and resolve client concerns in a manner that ensures client satisfaction and meets all procedural requirements
  • Act as a leader in providing exceptional customer service
  • Assist with organizing customer service operational workflow
  • Lead and ensure provide exceptional customer service and proactively refers bank products based on customer needs
  • Develop and maintain extensive knowledge of all bank products and services
  • May interview merchant card service customers and process MES requests
  • Answer client questions of a more complex nature, resolve any issue(s) or referring to the appropriate department
  • Oversee and assist with assigned audits and reporting to the Customer Service Representatives
  • May provide backup to Customer Care Representative
Qualifications for bank customer service representative
  • Experience in a call center and/or bank highly preferred
  • 6 months of experience in customer service or related area
  • Graduation from a college with an Associate’s Degree preferred
  • Work schedule M-F and must be flexible to work Saturday
  • High School Diploma and or GED with at least six (6) months of Customer Service experience or equivalent combination of education and training
  • Must have good telephone technique with well-developed customer service skills
2

Bank Customer Service Representative Job Description

Job Description Example
Our innovative and growing company is hiring for a bank customer service representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bank customer service representative
  • Perform recorded callbacks to verify wiring instructions
  • Proactively recommend and refer bank products based on client needs
  • Open customer accounts in accordance with all account opening and account ownership verification procedures and compliance requirements
  • Actively contribute to the team, through self-development and exchanging of ideas
  • Process bank transactions accurately and efficiently
  • Balance daily work within standards and minimize risk by identifying any potential fraudulent transactions
  • Takes initiative for process improvement
  • Must be flexible and adapts well to change
  • Demonstrate strong commitment to customer service and engagement as measured by department Call Quality Team
  • Perform lobby rotation based on business and scheduling needs
Qualifications for bank customer service representative
  • Have good stress management and demonstrate professionalism in sensitive situations
  • Rigor and analytical capacity
  • Your ability to connect, listen, communicate and provide appropriate solutions for your clients' needs are the qualities that will make you stand out
  • Must be available for the shifts outlined above
  • Preform teller functions, cash handling, and security
  • Assists with opening and closing procedures, night drop, cashier checks, cash transaction reports, and balancing of cash logs
3

Bank Customer Service Representative Job Description

Job Description Example
Our innovative and growing company is hiring for a bank customer service representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for bank customer service representative
  • Provide clients with general information on accounts to inform on new and existing accounts
  • Service accounts, including the processing of payments
  • Evenings during the week
  • Mornings during the week
  • Four mornings during the week
  • Monday-Friday 8AM-5PM CT for the first 5 weeks
  • Monday-Friday 1PM-10PM CT for the first 5 weeks
Qualifications for bank customer service representative
  • Understand and comply with all regulations, including the Community Reinvestment Act, Bank Secrecy Act, Fair Credit Reporting Act
  • Mathematical skills with the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Up to one year of customer service in a retail and/or financial services environment
  • 1 year of customer contact experience in a needs-based sales environment
  • Experience in a fast-paced contact center environment
  • 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face
4

Bank Customer Service Representative Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of bank customer service representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bank customer service representative
  • Act with diplomacy, tact and professionalism when dealing with both members and staff
  • Professionalism in actions and appearance
  • Attend education functions as required
  • Extensive knowledge of the Credit Union’s products, services, policies and procedures
  • Minimum of one - year experience with a financial institution
  • Candidates must be able to work an assigned schedule in a 363/24/7 call center
Qualifications for bank customer service representative
  • Must be available for the shift outlined above
  • Must be available for the one of the shifts outlined above
  • Must be available for one of the shifts outlined above
  • Must have at least 2 years of experience in a call center or bank or credit union industries
  • Strives to exceed Credit Union, department, and personal goals
  • Understands deadlines and is able to meet timeframes that are set

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