Customer Service Customer Representative Job Description

Customer Service Customer Representative Job Description

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Customer service customer representative provides level 2 & 3 support for Microsoft products with an emphasis on Windows 10, Office 365, and Teams.

Customer Service Customer Representative Duties & Responsibilities

To write an effective customer service customer representative job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service customer representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Recommend products that best suit the customer’s wireless requirement
Ensuring the system flagging of ad/catalogs and special events, and expedite shipping
Communicating with the customer and Sales on any and all changes to customer orders
Assisting in the receipt of unconfirmed and EDI orders 30 days prior to ship date
Identifying and resolving order discrepancies with appropriate involvement from Sales
Work directly with credit on the status and release of credit hold accounts and inform Sales when a Customer cannot be shipped or will be shipped late due to credit issues
Allocating and picking ticket orders to meet company requirements in accordance to customer guidelines and ship dates
Acting as a liaison to our Distribution Centers in order to ensure that pick tickets are shipped in accordance to priority and cancel date
Servicing the customer by answering inquiries when requested on shipping, status updates, returns and availability
Contacting Sales immediately with details of conversation in order for Sales to follow up with the Customer

Customer Service Customer Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Service Customer Representative

List any licenses or certifications required by the position: APICS, MSDS, NAFTA, CPR, BLS, MA, ISM, CRO, GSC, PDS

Education for Customer Service Customer Representative

Typically a job would require a certain level of education.

Employers hiring for the customer service customer representative job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Education, Business, Associates, Technical, High School Education, Finance, Business/Administration, Graduate, Engineering

Skills for Customer Service Customer Representative

Desired skills for customer service customer representative include:

Comply with Bank and industry codes of conduct and with securities laws and regulations
How each can best serve customers’ individual needs
Commercial and partner offers
Personal
SAP
Willis Compliance
Willis Towers Watson Compliance
Policies
Products
Windows

Desired experience for customer service customer representative includes:

Assisting in reversal of chargebacks
Must be able to handle multiple tasks at one time with a high attention to detail
Strategic planning & decision support through cross-functional collaboration
Provide integrated yet simplified management information along with business-oriented analysis, thereby enabling timely and correct decision-making execution
Ability to take initiatives towards cost optimization, efficiency, automation
Drive industry-benchmarked cost structure

Customer Service Customer Representative Examples

1

Customer Service Customer Representative Job Description

Job Description Example
Our company is looking for a customer service customer representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service customer representative
  • Perform order processing within SAP system to fulfill refund and replacement requests
  • Maintain practice of thorough documentation and proofreading
  • Own and manage goodwill processes including data analysis and follow-through
  • Utilize knowledge management system to ensure responses are current and consistent
  • Entering, moving EDI, editing and maintaining customer orders
  • Ensuring the system flagging of ad/catalogs and special events and expediting shipping
  • Communicating to the customer and sales on any and all changes to customer orders
  • Working directly with credit on the status and release of credit hold accounts and informing Sales when a Customer cannot be shipped or will be shipped late due to credit issues
  • Maintain all shipping worksheets as required
  • Participate in month-end and year-end physical inventory counts and valuation
Qualifications for customer service customer representative
  • Highly communication skills
  • Identifying opportunities to enhance existing working practices
  • Planning & Organising, Change & Innovation, Communication & Influencing, Determination to Win, Customer Focus, Teamwork, Ownership, Commercial Acumen and Breakthrough thinking
  • Educated to GCSE level or equivalent, 2-3 years experience in a Customer Service Role
  • Be able to work well as part of a team whilst also having the ability to work on own initiative and be self-motivated
  • Ability to thrive in a sales driven team environment
2

Customer Service Customer Representative Job Description

Job Description Example
Our growing company is hiring for a customer service customer representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer service customer representative
  • Able to work in multiple tools/web browser windows at one time Motivated, takes initiative, high energy Familiar with MS office (mainly Excel)Search Jobs US
  • Direct daily communication with overseas offices regarding production issues and questions, shipping, samples
  • Work with sales and overseas to negotiate and settle any customer claims
  • Answer and processing incoming calls, e-mails and correspondence in a professional and timely manner
  • Review ads and classify according to policy
  • Provide feedback on ads classification trends
  • Required Credentials and Experience Active Social media user
  • Produces call reports
  • Maintain relationships and favorable contacts with assigned accounts
  • Meet all assigned responsibilities and goals
Qualifications for customer service customer representative
  • Excellent Communication and Listening Skills, communicating with appropriate sense of urgency and ability to appreciate the context of the customer’s experience
  • Must have an excellent customer service focus
  • 1+ year of Call Center and/or Customer Service Center experience
  • Siebel experience
  • Flexible health benefits, stock purchase plan, competitive incentive pay and recognition programs [Remove if it is a contract role]
  • At least one year of customer service experience in similar industry preferred

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