Veterans Service Representative Job Description

Veterans Service Representative Job Description

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Veterans service representative provides intermediate over-the-phone training in MS Office applications (Word, Excel, Outlook, PowerPoint) and other applications used by the firm.

Veterans Service Representative Duties & Responsibilities

To write an effective veterans service representative job description, begin by listing detailed duties, responsibilities and expectations. We have included veterans service representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Direct the day-to-day activities in the Veteran Service Center (VSC)
Plan and assign work to team members who are responsible for direct customer service and adjudication of benefits under VA's compensation and pension programs
Review decisions on claims for compensation or pension to determine whether those decisions correctly applied veterans' benefits law to the facts of each case
Mandatory 8-week consecutive training session
VSR Skill Certification required at the GS-10 level
A probationary period may be required for employees and supervisors

Veterans Service Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Veterans Service Representative

List any licenses or certifications required by the position: AHIP, PCS, DD-214

Education for Veterans Service Representative

Typically a job would require a certain level of education.

Employers hiring for the veterans service representative job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Education, Department of Education, Graduate, Graduate Education, Military, Computer, Writing, Law, Law School, Medical

Skills for Veterans Service Representative

Desired skills for veterans service representative include:

Automated systems and applications
Outlook and Power Point
Excel
Microsoft Word
Microsoft Office products and the ability to successfully navigate mobile applications

Desired experience for veterans service representative includes:

Subject to a background/suitability investigation (NACI)
Required to take the VSR skills certification test at the GS-10 level
Required to attend a multi-week training session, which may require travel
You may be subject to a probationary period
Selective Service Resigstration is required for males born after 12/31/1959
Togus, ME

Veterans Service Representative Examples

1

Veterans Service Representative Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of veterans service representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for veterans service representative
  • Hartford, CT 1 vacancy
  • Lincoln, NE
  • Selectees are subject to a background/suitability investigation
  • Required mandatory overtime
  • Los Angeles, CA 25 vacancies
  • Mandatory multi week training sessions
Qualifications for veterans service representative
  • Rating VSR Skill Certification test required at the GS-12 grade level
  • Must be available to attend an 8-week training session, may require travel
  • Must be CTAP eligibile to apply
  • Required to take certification test at GS-12 level
  • Required to attend an 8 week training session, which may require travel
  • Required to take and pass the VSR skills certification test at the GS-10
2

Veterans Service Representative Job Description

Job Description Example
Our growing company is looking to fill the role of veterans service representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for veterans service representative
  • Engaged with your community through service, organizations, activities and volunteerism
  • Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance
  • Great with laptop computers, cell phones and the ability to navigate mobile apps
  • In this role you will be selling Medicare products to Veterans and Military families
  • Bilingual with the ability to speak, read and write in both English and Spanish without limitations or assistance
  • Veterans and Military Spouses
Qualifications for veterans service representative
  • Claims and appeals practices and procedures
  • Basic personal computer applications
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences 
  • Comprehensive knowledge of Microsoft Office products and the ability to successfully navigate mobile applications 
  • Must reside in the local territory
  • Previous internship and/or work experience in the insurance industry 

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