HR Service Center Representative Job Description

HR Service Center Representative Job Description

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HR service center representative provides co-workers with information and /or resolutions regarding HR Policies and Procedures, including HR Systems, Benefits, Compensation and Recruitment.

HR Service Center Representative Duties & Responsibilities

To write an effective HR service center representative job description, begin by listing detailed duties, responsibilities and expectations. We have included HR service center representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Troubleshoot and resolve issues ranging from simple to complex questions, using relatively thorough knowledge of HR policies and procedures, HR Systems and internal HR processes
Provide employees with accurate, consistent and timely responses and explanations regarding HR related questions and issues on policies, processes and procedures, with the goal to solve the question or issue at the first initial contact
Troubleshoot and resolve issues ranging from simple to moderate questions, using relatively thorough knowledge of HR policies and procedures and internal HR processes
Uphold HR service standards (policies, processes, procedures)
Conduct transactions and data updates within the HR Systems
Answers phone calls and e-mails from employees, managers, leaders and HR staff regarding benefits, HR questions, payroll, onboarding, performance management, reporting
Processes benefits and HRIS data including, but not limited to, leave of absence date information, general benefit changes and verification of employment requests
Responds to basic HR Service Center inquiries related to associate benefit coverages, leave of absence policies and employment information
Maintains SAP records by accurately processing personnel and organizational transactions in a timely manner
Escalates any SAP or other complex issues to HRSC Tier III Rep or appropriate Center of Excellence

HR Service Center Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for HR Service Center Representative

Typically a job would require a certain level of education.

Employers hiring for the HR service center representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Human Resources, Management, Human Resource Management, Education, Administration, Business Studies, Psychology, Business/Administration, Associates, Business

Skills for HR Service Center Representative

Desired skills for HR service center representative include:

Benefits
HR Policies & Procedures
HR Systems
HR systems is an advantage: Workday
SAP
Salesforce
Policies
HR policies
Payroll and other HR-related issues federal and state regulatory requirements
Systems

Desired experience for HR service center representative includes:

Address questions on self-service (how to complete a transaction, HR technology issues)
Guide employee through self-service and web-based information where applicable
Initiate case record and close where possible
Coordinate the effective resolution of customer queries
Track and report HR Service Center activities and transaction data in order to be proactive and address trends
Perform various reports, tasks, special projects and other duties as assigned

HR Service Center Representative Examples

1

HR Service Center Representative Job Description

Job Description Example
Our growing company is looking to fill the role of HR service center representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for HR service center representative
  • Uses HR services technology to complete daily work (e.g., telephony, case management, knowledge management system, SAP)
  • Administration of the U.S. transportation and parking benefits for all U.S. offices
  • Responsible for data entry into the company HR information systems
  • Escalate complex or unique cases, as needed, to Service Center Manager, HR subject-matter experts, or vendor partners (payroll, benefits)
  • Query management/handling as detailed in the Statement of Services between the different providers Payroll, HR Systems and Expenses
  • Utilize the imaging system and other available systems to index unidentified mail
  • Logs information about customer service interactions into systems
  • Policy interpretation
  • Candidates must be open to working Monday-Friday, 9 AM-5 PM and 10 AM-6 PM
  • Assists in HR Service Center auditing of data and ensures accuracy of data through on-going audit procedures
Qualifications for HR service center representative
  • Korean, Mandarin or Chinese speaking preferred
  • Excellent customer relations, interpersonal, and conflict management skills
  • Minimum one year of Human Resources or compliance experience
  • Minimum of one year of Human Resources or compliance experience
  • Minimum of 2 years of experience in an office environment, preferably in customer service
  • Good customer service and follow-through skills
2

HR Service Center Representative Job Description

Job Description Example
Our innovative and growing company is looking for a HR service center representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for HR service center representative
  • Responds to inquiries including, but not limited to, HR policy and procedure, health and wellness benefits, pension, and verification of employment
  • Responsible for supporting day to day HR inquiries with the highest level of customer service via all HRS channels (e.g., telephone, HR portal/intranet)
  • Ensures data integrity of employee population data and records
  • Proactively strives for improvement/ optimization of processes within realm of responsibility
  • Uses HR Shared Services metrics and reporting in daily work
  • Responsible for building partnerships with peers, HR Business Partners, CoEs, and customers
  • Strong team-oriented environment
  • Provide backup to HR4You Arrivals Team as needed
  • Complete simple Human Resources related transactions
  • Forward employee to functional specialists when in-depth functional knowledge
Qualifications for HR service center representative
  • Ability to handle multiples priorities and maintain confidentiality
  • Minimum 1-2 years experience working in customer service, additional consideration given to professional shared service center experience
  • Forward employee inquiries to third party vendors/outsourced providers
  • Acts honestly and professionally
  • Typical physical demands include a high degree of dexterity to produce material on a PC
  • Requires constant sitting and data entry with a headset
3

HR Service Center Representative Job Description

Job Description Example
Our innovative and growing company is looking for a HR service center representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for HR service center representative
  • Ensures all requests are responded to in a timely manner and that all leaves are managed in accordance with company policies and legal requirements
  • Processes employee status changes in Workday and case management systems
  • Data entry of employee information changes
  • Review incoming forms for accuracy, then process and/or distribute via electronic document management system
  • May handle ad hoc customer requests for forms, data
  • Raise issues as appropriate
  • Manage communication in an efficient and effective manner in adherence to all specified time guidelines
  • Direct identified mail to correct entity or link documentation to the correct claim number
  • Opening and reviewing new correspondence, distribution of urgent correspondence and recognition of legal correspondence which requires immediate attention
  • Handling complex processes including exit processing, new hires, Qualified Domestic Relations Orders, Qualified Medical Child Support Orders, death claims, etc
Qualifications for HR service center representative
  • Requires occasional lifting or carrying of up to 25 pounds
  • Minimum of two years general office experience or exposure to customer service methodology and practice required
  • Previous experience in Human Resources Department preferred
  • Basic computer experience including word processing, spreadsheets and databases required, strong data entry experience and computer savvy preferred
  • Knowledge of PeoplelSoft HRMS preferred
  • Must be detail oriented and demonstrate experience managing multiple tasks simultaneously
4

HR Service Center Representative Job Description

Job Description Example
Our company is growing rapidly and is looking for a HR service center representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for HR service center representative
  • Perform administration and data transaction for employment actions including hire, termination, job changes, benefits and pay
  • Administer leave processes including paperwork, tracking leave time, entering data into HRMS and adjusting pay and benefits as appropriate for leave
  • Interacting with vendors in response to employee issues
  • As subject matter expert on HR processes, will be responsible for driving continuous improvement and implementation of improvement projects for assigned processes
  • Insights from Service Center used to drive improvements to HR processes, communications
  • Provide Shared Services support by responding to Associates and Management via email and/or phone regarding HR questions within 24 hours
  • Collaborate with myHRSC Managers to maintain ongoing relationship and a complete grasp on their processes and procedures
  • Ensures all HR Help processes are performed in compliance with the legal and statutory requirements local business requirements for different countries and within agreed SLAs
  • Administers/advises navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation
  • HR coordination and administrative duties as assigned
Qualifications for HR service center representative
  • Must be able to take initiative with work load, and work in a team environment with strong, positive, approachable interpersonal communication skills
  • Must be enthusiastic, flexible, dependable and professional
  • Must keep confidentiality and use discretion
  • High School Diploma and 4+ years of HR related work experience required
  • Four (4) years of directly related work experience in Human Resources OR a Bachelor’s Degree in Human Resources
  • Fulfill commitments made to peers, co-workers, supervisors and customers
5

HR Service Center Representative Job Description

Job Description Example
Our company is growing rapidly and is hiring for a HR service center representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for HR service center representative
  • Supporting HR Managers, Specialists and employees with HR inquiries
  • Must be available to work flexible full time hours depending on assigned shift
  • Perform various administrative duties associated with the ongoing maintenance and any upgrades to our benefit plans
  • Collaborate with others (both internal colleagues and external vendors) to achieve results
  • Support of special projects, initiatives and annual Open Enrollment
  • Reviews MSS transactions for compliance with Apria policy and procedures
  • Performs daily audit and load of the applicant tracking system to the HR information system for company new hires
  • Audits new hire records in the applicant tracking system
  • Provides direct support to company employees, managers and other HR groups as part of a centralized function to handle a variety of HR-related support and transactions
  • Appropriately routes requests from employees to others for additional information or research
Qualifications for HR service center representative
  • Build customer confidence
  • Perform duties in a manner that prevents hazards to oneself, others, the environment
  • Must speak, read and write English fluently (bilingual)
  • Basic HR generalist experience is preferred
  • Knowledge of Microsoft Word, PowerPoint and Outlook is preferred
  • Bachelor's Degree or equivalent in demonstrated experience is required

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