Call Center Sales Representative Job Description

Call Center Sales Representative Job Description

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Call center sales representative provides support by telephone, live online, or email to internal and external customers on the use of Synovus products and services.

Call Center Sales Representative Duties & Responsibilities

To write an effective call center sales representative job description, begin by listing detailed duties, responsibilities and expectations. We have included call center sales representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Requires an in-depth knowledge of products and services offered
Remaining current and up to date on all products and services offered
Contact current & prospective customers to sell and explain services
Identify the products and services that best meet customer needs
Follows-up with customers to close the sale, answer questions, and explain services and warranties
Build trust by understanding the unique needs of our customers' business, and offering the best insurance solutions to meet those needs
Educate customers on our commercial lines insurance products and services while identifying opportunities to sell additional products
Responsible to speak with prospects or current owners via telephone and email
Sell packages or book appointments to a prospect listing provided by the company
Proactively communicate with customers about any expected delays or issues with their order

Call Center Sales Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Call Center Sales Representative

Typically a job would require a certain level of education.

Employers hiring for the call center sales representative job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in General Education, Education, Associates, Business, Marketing, Hospitality

Skills for Call Center Sales Representative

Desired skills for call center sales representative include:

MS Office
DR Power equipment products
Microsoft Office Applications
Aspects of use and maintenance of the equipment
Microsoft Windows and PC hardware and software
Aspects of use and maintenance of medical supply equipment
Lines of bedding
Basic computer functions
Mortgage industry by completing all internal trainings timely
Products and services offered

Desired experience for call center sales representative includes:

Three or more years of inbound and outbound call center experience in a "sales driven" environment
Ability to work in a fast paced call center team environment while multi-tasking workload based upon volume levels
Must possess an outgoing personality and have the ability to build rapport quickly and maintain focus in order to timely resolve customer questions and/or needs
Ability to quickly understand and communicate information in an articulate, courteous, and tactful manner and accept supervisor feedback in a positive manner
Must have experience with Microsoft Office, data entry, and navigating multiple screens and systems simultaneously
Required to work an extended and rotating work schedule, including some weekends, evenings and holidays (40 hours per week)

Call Center Sales Representative Examples

1

Call Center Sales Representative Job Description

Job Description Example
Our company is hiring for a call center sales representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for call center sales representative
  • Provide pre-order and post order support
  • Resolve intermediate customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution
  • Work with our Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded
  • Empower to solve intermediate customer complaints within level of authorization outlined in the Service Level Agreement
  • Maintain accurate records of customer resolutions and follow through/negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer
  • Receive incoming calls promptly on the literature toll free number and responds to customer's literature request by entering and confirming orders in the literature fulfillment database
  • Handles calls promptly and accurately meeting departmental standards determined by call center management
  • Attends departmental meetings and designated training sessions on a consistent basis, where information is relayed regarding the firms focus, policies, procedures, operations, , and manages this knowledge by developing a system to organize any change in information
  • Prospecting businesses from a variety of sources and following up as needed
  • Track and record your prospecting efforts
Qualifications for call center sales representative
  • Qualified candidates must successfully pass a background check and drug screening
  • 2 years of proven successful sales experience highly preferred
  • Previous call center or telemarketing experience preferred
  • Salesforce software experience preferred
  • Bilingual written and verbal communications are highly preferred
  • Excellent verbal, written, and listening communication skills as you’ll be handing inbound and outbound calls from multiple sources
2

Call Center Sales Representative Job Description

Job Description Example
Our growing company is hiring for a call center sales representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for call center sales representative
  • Entering all documentation into a computer during calls, verifying information thoroughly to ensure accuracy, and submitting that information
  • Establishing a rapport with customers and walking them through sales and/or registration processes
  • Meeting or exceeding all sales and performance goals
  • Participating in team meetings led by sales management
  • Communicating effectively and thoroughly with all prospective clients
  • Demonstrating a professional and positive attitude at all times
  • Meeting performance and goal expectations while incorporating feedback provided by sales management to successfully complete the job duties
  • Entering customer orders and address customer inquiries related to open orders
  • Customer recruitment
  • Actively promoting and selling our products
Qualifications for call center sales representative
  • Basic math, logic, geography and problem solving skills the ability to follow specific instructions are also required
  • The associate may occasionally lift and /or move up to 25/lbs12kg
  • Meet customer service, sales and productivity targets by understanding client needs, resolving issues effectively, overcoming objections, and actively identifying opportunities to promote and sell products, services, loyalty programs and marketing offers
  • Analyze and interpret customer inquiries through well thought out judgments, decision-making skills and product knowledge
  • Resolve disputes received from clients through creative means and ownership
  • Handle multiple priorities in an ever-changing work environment
3

Call Center Sales Representative Job Description

Job Description Example
Our innovative and growing company is hiring for a call center sales representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for call center sales representative
  • Providing minor technical assistance to external customers
  • Working close with other departments such as Credit, Sales, and Warehouse
  • Providing pre-order and post order support
  • Responds to membership sales calls, including processing new member sales, associate add-on memberships, Plus, Plus RV and Premier up grades, automatic renewals and transfers
  • Counsels members concerning auto travel requests for Trip Tiks, maps, and Tour books
  • Prepare and submit proposals to the clients
  • Resolve written inquiries from patients
  • Apply training and use provided systems to build and show proficiency in your selling skills and product knowledge to provide impartial, knowledgeable advice in recommending products and service solutions, ensuring the customers end-to-end needs are met which includes proactively offering products, accessories and services
  • Support universal contacts and support customers with other non-sales needs
  • Build sales, product and process proficiency and knowledge using available resources
Qualifications for call center sales representative
  • Recognize sales opportunities and actively promote and cross sell CIBC products and services
  • Experience inSalesEnvironment requiring weekly/monthly sales goal preferred and/or
  • 2 years of recentcall centerorcustomer serviceexperience
  • Experience usinga computerized system as a central part of the job, required with a typing speed of 35­WPM, required.­
  • Ability to speak fluent French
  • High school diploma, GED or experience equivalent
4

Call Center Sales Representative Job Description

Job Description Example
Our company is searching for experienced candidates for the position of call center sales representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for call center sales representative
  • Selling and delivering an outstanding customer experience
  • Contacts customers via telephone, and attempts to sell product Maintenance and Protection Agreements
  • Contacts and engages decision-makers, and applies skill sin the area of communication, customer service and problem solving
  • Delivers a sales presentation that is partially scripted, using ad-libs as needed, and adapts to change quickly
  • Offers the best value for the customer in terms of price, discounts, multiple and additional products and maximum term
  • Stresses features and benefits of the Protection Agreement
  • Fields questions and overcomes specific objections raised by customer
  • Corrects customer information on record when appropriate
  • Mails proposals and literature when requested
  • Follows through and calls back per commitments
Qualifications for call center sales representative
  • Preferred but not required , four year degree from an accredited university
  • Preferred 2 years sales experience within a call center, phone sales, consultative sales OR commissioned based environment
  • 2 + years sales or call center experience a plus
  • High School Diploma or equivalent with 2+ years of HVAC, Counter Sales or other related industry experience
  • Must be well organized, detail oriented and have good computer/data entry
  • 3 years of retail sales or financial sales OR 3 years call/contact center experience AND 1 year of sales experience
5

Call Center Sales Representative Job Description

Job Description Example
Our growing company is looking to fill the role of call center sales representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for call center sales representative
  • Works with other team members to provide the highest level of customer service and meet team goals
  • Completes leads, sales processing and recording
  • Delivers a scripted sales presentation, and adapts to change quickly
  • Share the value of the service and assume the sale with every contact
  • Actively participate in daily strategy huddles
  • Initiate 55-65 dials per hour
  • Follow all rules (scripted and taught in training) for legal telemarketing calls
  • Follow all rules for protection of customers' personal information
  • Disclose all terms and conditions
  • Accurately process orders
Qualifications for call center sales representative
  • Competitive and positive individual that is self-driven and self-educating (both products and industry knowledge)
  • Manage prospects with the ability to articulate value proposition, navigate objections, and foster relationships
  • Excellent interpersonal and communication skills (verbal & written) including outstanding telephone presence and demonstration skills
  • Use database, CRM, or other software to track progress with new prospects
  • Possess a passion for technology sales
  • Self-motivated and accountable combined with strong sense of teamwork

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