HR Service Center Job Description
HR service center
provides advice across the disciplines of HR, payroll, recruitment, employee relations (standard operating procedures & HR policies etc.) and compensation and benefits.
HR Service Center Duties & Responsibilities
To write an effective HR service center job description, begin by listing detailed duties, responsibilities and expectations. We have included HR service center job description templates that you can modify and use.
Sample responsibilities for this position include:
Maintain payroll integrations for North America and partner with the payroll teams to ensure timely payment of employees
Bachelor’s degree or 3 years of equivalent experience in administration of master data and payroll data for North America
Minimum of three years of relevant experience in HR administration specifically HRIS master data and payroll data
Payroll and timekeeping (timesheet corrections/troubleshooting, PTO requests, direct deposit, self-service password resets)
Identify trends in call center activity to provide feedback to enhance policies/practices and to contribute to the development and/or evolution of HR tools that support employee and manager self-service and education
Assist in the exit process for employees including preparation of summary of pay and benefits, verifying manager separation checklists are completed and if applicable severance documentation and tracking is accurate
Follows the HR Service Center organization strategy and ensures effective service delivery
Workday data entry, some of which requires critical thinking and understanding of the impact to downstream systems
Support employee data transactions in Workday
Investigate and troubleshoot integration errors
HR Service Center Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for HR Service Center
List any licenses or certifications required by the position: PHR, HR, SPHR, LEAN, ITIL, SHRM, CEBS, BCLS, BLS, CSA
Education for HR Service Center
Typically a job would require a certain level of education.
Employers hiring for the HR service center job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Human Resources, Education, Business, Business/Administration, Associates, Management, Communications, English, Administration, Supervision
Skills for HR Service Center
Desired skills for HR service center include:
Procedures
Benefits
HR Policies & Procedures
Policies
SAP
Outlook
Company structure
HR concepts
HR policies
Payroll
Desired experience for HR service center includes:
Several years of work experience in project management and/or consulting with strong familiarity with working in a matrix organization
Ability to work with sensitive and confidential HR data with strong analytical skills to interpret data as required
Fluency in English, German skills is an advantage
Heavy data entry and typing using computer keyboard in an individual office cubicle with high production expectations required
Associate development and performance management skills
Demonstrated ability to lead a business unit
HR Service Center Examples
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HR Service Center Job Description
Job Description Example
Our innovative and growing company is looking for a HR service center. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for HR service center
- Develops user friendly procedures, guidelines and documentation
- Collaborates with other HRMS users (Payroll, Accounting, Projects, ) to ensure integrity of the HRIS
- Resolves cases with a high level of customer-focus
- Processes background checks with a vendor
- Processes documents through workflows webforms and/or manual processes
- Manage the Unemployment process from start to finish
- Manage all Immigration cases from state to finish
- Responsible for day-to-day administrative support for the service center
- Responsible for i-expense statements for HR Service Center leadership team
- Schedules and approves conference room usage
Qualifications for HR service center
- Technical aptitude and strong MS Office skills
- Ability to quickly adapt as business needs change and lead others through change
- Ability to resolve difficult and stressful issues
- Ability to interface with all associates and managers in a professional and diplomatic manner
- Ability to maintain confidentiality and discretion when working with sensitive information
- Ability to work collaboratively and foster a cooperative work environment
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HR Service Center Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of HR service center. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for HR service center
- Ability to comprehend and interpret instructions/policies, create short correspondence and memos, and ask clarifying questions to ensure understanding
- Manages Employee HRIS Training and License/Certification
- Manages CWR Administration Process – Add/Update/Terminate- contingent worker
- Document Files Management (Documentum)
- Answer incoming calls, voicemails and emails from employees and external parties concerning a wide range of HR related questions and issues
- Input new hires, employee changes and termination information into the HR information system (UltiPro)
- Escalate employee questions and/or issues to the appropriate HR representative/s when necessary
- General HR questions/inquiries
- Basic benefit questions (medical, dental, 401k)
- Internal postings (how to apply, confirmation of receipt of application, .)
Qualifications for HR service center
- Experience in Customer Service as an advantage
- Experience designing business process in a large organization
- Ability to develop short- and long-term goals and drive to implementation
- Integrated knowledge and understanding of HR systems and processes
- Call center management experience including fluency with call and case management systems
- Data entry and/or Workday experience a plus
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HR Service Center Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of HR service center. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for HR service center
- Candidate inquiries regarding applications (how to apply, confirmation of receipt of application)
- Temporary agencies and vendors seeking appropriate HR contact
- Update new hire/separation report
- Track Officer appointments/promotions and submit to the Board of Directors for approval on a quarterly basis
- Assist in the onboarding of new employees, including electronic distribution of new hire paperwork, I-9 administration, ordering name tags
- Assist the HR Business Partner team in the distribution, collection and reporting of new hire and exit surveys so that results and metrics can be complied and analyzed
- Receive and distribute HR mail and provide assistance with Fed Ex shipments
- Complete and/or verify unemployment questionnaires
- Maintenance and monitoring of files including regularly filing various HR related documents and forms, creation of new hire files, converting active files to terminated, logging requests for employee files, tracking destruction dates and sending files out for storage
- May provide general support with various administrative tasks within the HR department, including the ordering of supplies
Qualifications for HR service center
- Self-motivator with strong work ethics and professionalism
- Effective use of tools and resources
- Supports the people management strategy of the HR Service Center
- Extensive experience in HR systems and strong orientation to systems and data management
- A minimum five years management experience in a corporate environment or leading a service center
- Demonstrates strong leadership skills in team environment, problem-solving, decision-making, and conflict resolution
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HR Service Center Job Description
Job Description Example
Our company is searching for experienced candidates for the position of HR service center. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for HR service center
- You ensure successful local implementation and application of HR policies and programs and develop implementation of local policies that are aligned with global HR policies and work processes
- Position will interpret and explain human resources policies, procedures, laws, standards, or regulations to answer inquiries and provide information for personnel actions
- Serve as the Administrator for a file sharing system to ensure timely distribution of reports to Payroll and Benefits vendors
- Work with Payroll and Benefits vendors to coordinate reporting/mailings to North American employees
- You set goals to improve the existing HR policies and programs
- Completion of Salary Surveys from external providers, answering Compensations & Benefits information from our affiliates
- Support Payroll Services team in documentation, communication, calculations
- Reach-out to SME’s as needed for problem resolution
- Enter HR transactions into PeopleSoft system
- Reset passwords through FIM Active Directory
Qualifications for HR service center
- Ability to work in a fast paced and demanding environment with flexibility to quickly adapt to change
- Excellent verbal and written communication and listening skills along with attention to detail
- Ability work independent and within a team
- Proactive and highly motivated with a professional attitude and ambition
- Experience with HRIS systems, Kenexa and Microsoft applications a must
- 2+ years working in a corporate HR environment
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HR Service Center Job Description
Job Description Example
Our company is looking for a HR service center. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for HR service center
- Manages the members of the Global Service Center which is composed of data analysts and the data quality and compliance specialist
- Provides support by researching and resolving HRIS problems, unexpected results or process flaws
- Manages and designs the mapping of all HRIS processes to ensure accurate data capture that promotes prudent compliance and enables comprehensive reporting
- Reviews HRIS forms to ensure proper HRIS data entry functions are available
- Ensures accurate documentation process manuals are designed and updated for all HRIS processes
- Recommends projects oriented towards the improvement of productivity and quality of the team’s services
- Responsible for the development of the people under his supervision, trains staff and new system users on new processes/functionality
- Collaborates with HR Technology and IT to coordinate application of upgrade or fix
- Maintains a thorough understanding of industry trends, current practices, new developments, applicable laws related to HRIS
- In collaboration with the HR functions, plans, develops, organizes, implements and evaluates the organization’s human resources functions and annual goals
Qualifications for HR service center
- Strong customer service skills demonstrated through prior work experience
- Strong financial skills orientation – comfortable dealing with numbers
- Accuracy, accountability and attention to detail
- Ability to multi-task while working on various projects/assignments
- Experience in conducting audits and analysis with data sets
- Experience working on a team located in multiple locations