Customer Service / Service Specialist Job Description

Customer Service / Service Specialist Job Description

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Customer service / service specialist provides assistance to faculty and staff to ensure programs' compliance with state and federal laws, UW policies and procedures, and NAFSA/FORUM best practices;.

Customer Service / Service Specialist Duties & Responsibilities

To write an effective customer service / service specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service / service specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Perform job functions in accordance with established standard operating procedures
Mentor/Coach CSRs to ensure company policies and procedures are met
Answer incoming phone calls to provide Fanatical Support
Ensures that all incoming phone calls are handled in an efficient and courteous manner
Partner with Sales team to follow up on monthly order confirmations
Serves as first point of contact and key resource for the customer’s routine service issues, assist in troubleshooting concerns, policy explanation, and updating account information
Accurately process and record call transactions using a computer and designated tracking software or CRM tool to build useful customer profile database
Thoroughly investigating customer issues
Assist clients (via telephone) with property tax and/or escrow related inquiries
Assist new hires with questions through side-by-side coaching, floor walking, mentoring

Customer Service / Service Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Service / Service Specialist

List any licenses or certifications required by the position: CPR, LOMA, PHR, CEBS, ISM, APICS, EUR1, APIC, DOT, PLP

Education for Customer Service / Service Specialist

Typically a job would require a certain level of education.

Employers hiring for the customer service / service specialist job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Business, Education, Management, Associates, Technical, General Education, Business/Administration, Marketing, Engineering, Faculty

Skills for Customer Service / Service Specialist

Desired skills for customer service / service specialist include:

Product
Client’s items/policies for proper delivery to the customer
US geography
Excel
Microsoft Office suite
Access and PowerPoint
RV parts
Service offerings
Applications
Businesses

Desired experience for customer service / service specialist includes:

Ability to articulate what is excellent Customer Service and how it can support our business
At least 3 years experience in customer service in fashion industry strongly preferred
Years of receptionist or call center experience
At least 5-year experience in customer service in fashion or luxury industry
Mastery of English and Italian, knowledge of another foreign language would be a plus
Strong ERP knowledge an added advantage

Customer Service / Service Specialist Examples

1

Customer Service / Service Specialist Job Description

Job Description Example
Our company is searching for experienced candidates for the position of customer service / service specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service / service specialist
  • Responsible for External Communications when necessary with affiliate
  • Manage Lead-Time expectations (Customer Facing)
  • Address and handle Customer Expedites
  • Monitor Helpdesk mailbox for Parts & Project
  • Gather information and prepare reports
  • Organize and manage tasks and projects
  • Maintain a presence in garages to assist guests and permit holders with exceptional customer service
  • Inspect gate and APS equipment to ensure they are online and functioning properly
  • Staff lots and collect parking fees from guests parking in parking lots
  • Assisting supervisors with their daily task if needed
Qualifications for customer service / service specialist
  • 2-3 years of experience in the role, preferably in luxury companies
  • Minimum 2-3 years of overall work experience in customer service, supply chain or Logistics
  • Extensive experience with EDI Full Circle system preferred
  • 5 years in an operation or customer service role
  • Carry out visits to customers or job sites to assist them in identifying Parts Products needed, follow up on any sales potentials and to look out for over due payment
  • Assist and oversee timely delivery of parts to local Customers in accordance with Sales Order and customers’ requirements
2

Customer Service / Service Specialist Job Description

Job Description Example
Our growing company is hiring for a customer service / service specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service / service specialist
  • Process orders, forms, applications and requests linked with products supply
  • Prepare KPI and report on product supply
  • Claims Management together with Finance (Customer interaction and ad-hoc analysis during inbound calls
  • Propose changes that can improve the level of service and drive CFR and Invoice Accuracy
  • Demonstrates problem-solving abilities to resolve in-house and client issues in a timely manner
  • Provide customer service for both internal and external customers by giving status of order, tracking information, pricing, ect
  • Answer incoming calls received from receptionist and direct line
  • Build and manage customer relationship to be seen as the first point of contact from the customer’s perspective
  • Primary solutions provider for sales reps to manage customer activities/requests
  • Manage the operational impacts for a specific manufacturing plant as it relates to customer made-to-order requests
Qualifications for customer service / service specialist
  • Must have the ability to handle customer service emails, workflow, faxes and other offline duties
  • Must maintain and/or exceed Quality Assurance Goals
  • Acts as a reliable resource for technical, procedural, and policy questions
  • Identifies solutions to resolve customer issues, overcome complex problems, and improve department efficiencies
  • Acts as a subject matter expect for the team for policies and systems
  • Ability to organize, analyse details, prioritize and present information in an easy to understand manner
3

Customer Service / Service Specialist Job Description

Job Description Example
Our company is looking to fill the role of customer service / service specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service / service specialist
  • Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status
  • Triaging calls to various departments
  • Verifying patient demographics and insurance information to ensure accurate shipment
  • Support other Associate Inside Sales Specialists in Inside Sales and Tele Sales to meet and exceed customer expectations
  • Provide outstanding service and representation to external and internal customers through accurate order entry and call handling with superior, professional communications
  • Responsible for irradidation customer service and communication - ensuring feedback in a professional and timely manner
  • Responsible for daily customer order handling, entering PO, pick and invoice
  • Agree actions with customers to manage potential supply issues
  • Demonstrate leadership and work across all departments to resolve any possible issues
  • Develop in depth knowledge of our supply chain processes and system
Qualifications for customer service / service specialist
  • Ability to lift heavy loads up to 50 lbs
  • Some Travel Required (mostly within the assigned territory)
  • Associate or Bachelor Degree or above in Business, Sales Management or related field
  • Telephone inquiry experience or ability to handle a constant flow of incoming calls
  • Customer service experience and benefit experience typically acquired in 6 months to two years
  • Bilingual Spanish/English language skills a plus
4

Customer Service / Service Specialist Job Description

Job Description Example
Our growing company is looking to fill the role of customer service / service specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service / service specialist
  • Oversees waybills for customer shipments
  • Proactively communicates relevant continuous improvement information to internal and external customers
  • Encourage a collaborative work environment
  • Actively engage in company safety culture
  • Open availability - must be flexible to work shifts as required
  • For those individuals meeting and exceeding expectations, a Client Service Career Path is available
  • Customer service, phones, invoicing customers, pulling parts and learning the different parts and numbers
  • Effectively serve as a critical interface with customers, and develop solid business relationships with all customer contacts
  • Navigate through various systems and business processes to manage the receipt, placement and satisfactory completion of all customer orders through delivery
  • Work closely with all business functions to meet the needs of our customers
Qualifications for customer service / service specialist
  • Outstanding organizational skills and excellent attention to detail as demonstrated in accurate order entry and ability to recall specific facts / processes quickly and efficiently
  • Proficient with Microsoft Office and fluent in English
  • Needs to be customer focused and willingness to learn
  • Problem solving and crisis management skills
  • Ability to work in a fast paced environment and be flexible with working hours
  • Preferred experience in healthcare industry
5

Customer Service / Service Specialist Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of customer service / service specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service / service specialist
  • Routine work handling in accordance with the standards and procedures
  • Communicating with external partners (written & verbal)
  • Corresponding with various Call Centers
  • Learn functional knowledge of Customer Service programs
  • With direction from management, planning and executing business process improvement changes relating to Customer Service
  • Assisting with implementation of new programs
  • Participating in customer service recommendations, decisions and business rule development
  • Assist in preparation of quotes, invoices, purchase orders and maintain files on inquiries and orders
  • Respond to customer inquiries via incoming calls, e-mail and internet
  • Manages documentation for all orders
Qualifications for customer service / service specialist
  • Open minded, challenge status quo
  • French Fluency & multinational company experience is a plus
  • Ability and willingness to work off hours and holiday coverage, as required
  • 3+ years customer service experience from supply chain
  • Self-motivated and driven with excellent leadership and teamwork skills
  • Customer call receipt, first point of contact for Customers for problem recording

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