Customer Service Representatives Job Description

Customer Service Representatives Job Description

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Customer service representatives provides a high level of customer service support when handling customers' questions/complaints in respect to defined benefit pension and/or health and welfare plans.

Customer Service Representatives Duties & Responsibilities

To write an effective customer service representatives job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service representatives job description templates that you can modify and use.

Sample responsibilities for this position include:

Review orders to ensure accuracy in product selection quantity and scheduled ship dates
Process all order updates
Run open order reports on a daily basis to follow up to ensure the fulfillment of all orders
Provide claims support by reviewing, researching, investigating and resolving all types of claims resolution for health plans, commercial customers, and government entities
You will be discussing certain product recalls during these conversations
Identify customer product and/or service needs
Document pertinent information and all work activity in the appropriate systems to comply with-company policies and procedures
Ensure accounts are processed in accordance to federal and state regulations including but not limited to, Health Insurance Portability and Accountability Act (HIPAA) guidelines
Manage the customer order throughout its lifecycle, from entry to shipment
Review and maintain orders through the order management system from the time of receipt to the time of shipment

Customer Service Representatives Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Service Representatives

List any licenses or certifications required by the position: UM

Education for Customer Service Representatives

Typically a job would require a certain level of education.

Employers hiring for the customer service representatives job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Associates, General Education, Business, Communication, Education, Computer, Marketing, Graduate, Health Insurance, Technical

Skills for Customer Service Representatives

Desired skills for customer service representatives include:

Effective time management skills
Good work ethic
Product
Human relations skills to meet performance standards and positively influence the client's image
Mainframe and computer and internet applications
Computer and internet applications
Defined benefit pension plans
Health and welfare
All
But not limited to

Desired experience for customer service representatives includes:

Research and reconcile shipment refusals
Monthly variable pay opportunities
Discount pricing on our residential products (so long as you live within our service area) and more
Manage an average of 60 to 80 calls per day with a high degree of professionalism and the desire to succeed
Must be fluent in English and Spanish, French, or Portuguese
Must be available to work during the hour of operations of assigned business

Customer Service Representatives Examples

1

Customer Service Representatives Job Description

Job Description Example
Our company is searching for experienced candidates for the position of customer service representatives. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer service representatives
  • Collaborates with others to identify and solve moderate problems that promote efficiency and quality
  • Determines primacy using published COB guidelines
  • Acts ethically
  • Process applications for health care coverage via the telephone for and existing clients de-enrollments
  • Provides information and direction to callers regarding web-based, mail-in and telephone application/renewals, and other programs as applicable
  • Entering payroll transactions
  • Minimum of 6 months of previous experience within a customer facing environment required
  • A CSR spends nearly 80-85% of his/her time on the phone answering questions for internal Team Members
  • In this role you will be assisting customers and answering inbound calls
  • Taking inbound phone calls, in a call center environment, from healthcare providers, doctors, patients, and internal sales reps
Qualifications for customer service representatives
  • High achiever with the ability to self-manage and demonstrate personable accountability, effective collaboration in a team environment
  • Experience building rapport with customers & providing the applicable experience depending on the business you support
  • Minimum technical ability to work between multiple databases
  • Standard Criminal Background Check & Drug Test
  • Must have logistics experience
  • Impeccable website navigation
2

Customer Service Representatives Job Description

Job Description Example
Our company is growing rapidly and is hiring for a customer service representatives. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service representatives
  • Answer basic clinical and program inquiries
  • Coordinate access to therapies through the patients’ healthcare providers
  • Schedule and conducts follow-up with patients
  • Process program enrollment forms
  • Identifies alternative sources of health care coverage for patients using PayerPlus database
  • Communicate with buyers/sellers clearly and professionally
  • Keep records of customer interactions, transactions, inquiries
  • Receive and respond to incoming telephone calls from members, prospective members, providers and internal staff regarding benefits, eligibility and claims
  • Creatively solves member/provider inquiries to ensure accurate and complete First Call Resolution
  • Provide customer education on health plan benefits and programs
Qualifications for customer service representatives
  • Experience with SAP, not required but a plus
  • Have provide an updated resume
  • Have at least 2 years of customer service experience
  • Have reliable transportation to Waynesboro, PA
  • Bilingual (encouraged)
  • Client does require Background/Drug Screening
3

Customer Service Representatives Job Description

Job Description Example
Our company is hiring for a customer service representatives. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service representatives
  • Maintain a professional relationship with the member/provider to ensure a positive customer experience
  • Interact with customers prior to and/or after time of order entry
  • Enter Education customer purchase orders into SAP
  • Provide first class customer service by email & phone to customers who have purchased products through one of Digital Rivers many client on-line stores
  • Complete call logs and reports where required
  • Offer a high level of service meeting our department key metrics for Quality and Productivity
  • Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required
  • This description is intended to be only a general outline of key responsibilities
  • Supervisory Relationships - Reports to Tier 1 Customer Service Supervisor EMEA
  • Issue returns and process customer credits
Qualifications for customer service representatives
  • Previous phone experience/skills a plus but not a requirement
  • Candidates should have at least 2+ recent years handling high volume calls or placing calls in a call center environment
  • Agree to background and drug screen
  • 1+ years experience in a office/call center environment
  • Tenure in a previous position is a plus
  • Telephone etiquette and professionalism
4

Customer Service Representatives Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of customer service representatives. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service representatives
  • Work with distribution centers and carriers to meet schedule delivery requirements
  • Conduct map and internet research to determine correct jurisdiction and/or to locate and purchase reports and subsequently route or terminate requests based upon findings
  • Contact police or other agencies by phone, email, and fax to inquire about the availability of reports should the request not be readily routable
  • Assist other teams with similar tasks as required.Search Jobs US
  • Attention to detail is critical, efficiency and strong organizational skills
  • The ability to prioritise and complete multiple tasks to a high standard
  • You need to be comfortable with computer systems and can quickly learn new application systems
  • Will accurately enter order details into system
  • General follow up and customer support
  • Assist customers with placement of orders
Qualifications for customer service representatives
  • Position requires candidates that are bilingual in English/Spanish
  • Must have tenure with previous companies
  • High School Diploma, and 1-2 years of experience preferred
  • Ability to perform task individually or as a part of a team
  • 2-3 years experience in customer service (retail is ok)
  • Ability to multi-task in several computer applications while holding a conversation with a customer
5

Customer Service Representatives Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of customer service representatives. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service representatives
  • Resolve customer issues via phone and email
  • Answer phones and assist tax preparers and taxpayers with questions about our program
  • Use tools available such as Customer Service Application, Guidelines, Online CSR Binder, etc, to answer each call correctly and achieve first call resolution, when appropriate
  • Adhere to assigned work schedule, including breaks and lunches
  • Troubleshoot and escalate calls appropriately
  • Complete any necessary paperwork in a timely manner
  • Performs other work as required and assigned
  • Update information in the computer
  • Process information when needed
  • Communicates through inbound and outbound telephone calls from consumers to provide answers to questions and resolve problems
Qualifications for customer service representatives
  • Ability to function in a fast-paced disciplined environment
  • Must have the ability to work well on a team
  • Must have a solid work history
  • At least 1 year of relative experience
  • Some healthcare experience is preferred
  • General understanding of eligibility and benefits

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