Room Service Order Taker Job Description

Room Service Order Taker Job Description

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Room service order taker provides detailed information on menu items and specials, and beer and wine.

Room Service Order Taker Duties & Responsibilities

To write an effective room service order taker job description, begin by listing detailed duties, responsibilities and expectations. We have included room service order taker job description templates that you can modify and use.

Sample responsibilities for this position include:

To inquire in advance the daily specials, soup-of-the-day other special
Learns the Room Service Menu and Beverage Lists, the daily availability items and seasonal specialties including prices
Will promote a safe work environment and follow all company safety and security policies and procedures
Input and process food and beverage orders and tickets for Room Service utilizing P.O.S
Ensure that work areas, computers and phones are to be organized, neat and clean at all times, ensure there is enough paper/office supplies at all times
Ensure a professional environment, the noise level needs to be kept to a minimum while orders are being taken
Ensure Room Service phones are covered constantly, whenever a break is needed, ensure that another trained staff member is answering the phones
Quickly and politely assist guest by calling the appropriate department if a guest calls for information or services other than In Room Dining (bathrobe, shaving cream)
Handle orders and billing for amenities, cakes or flowers, fill out the appropriate form and follow appropriate procedures by informing all departments involved
Take orders for Room Service, ring the order into the computer, ensure orders are executed and delivered according to standards

Room Service Order Taker Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Room Service Order Taker

List any licenses or certifications required by the position: TABC, TIPS

Education for Room Service Order Taker

Typically a job would require a certain level of education.

Employers hiring for the room service order taker job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Hospitality, Management, Tourism, Communications, Communication, Hotel Management, Hospitality Management, Arabic, English, Education

Skills for Room Service Order Taker

Desired skills for room service order taker include:

Food menu and wine list
Specials
But not limited to
How menu items are prepared
Menu
Restaurant promotions
Menu items and be able to answer any questions our guests may have
Computers and telephone systems
MICROS
Menus and current specials in applicable departments

Desired experience for room service order taker includes:

Communicate any discrepancies to the supervisor who will follow up with the department or person involved
Pass on important information to the next coordinator on duty, or the manager
Complete side work and assist servers in their side work during down times
Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management
Perform additional duties as requested by managers
Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly

Room Service Order Taker Examples

1

Room Service Order Taker Job Description

Job Description Example
Our company is growing rapidly and is looking for a room service order taker. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for room service order taker
  • Answer Room Service Phone if and when required
  • Responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action
  • Perform tasks as per instructions from the immediate supervisor and as per duty schedule
  • Make herself familiar with all relevant issues concerning the Room Service
  • Report cleanliness and maintenance issues to the immediate supervisor
  • Attend regular training session in line with the departmental SOP's guest care, product knowledge, grooming standards, telephone manners
  • Flexible to work in other areas when required by the immediate supervisor
  • Flexible to work in other areas and with working hours when required by the immediate supervisor
  • Familiar with the company's internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time
  • Be knowledgeable and upsell at every opportunity
Qualifications for room service order taker
  • Responsible for operating POS and AS/400 systems and takes orders over the phone in a courteous fashion
  • Increases room service sales through both up-selling and suggestive selling and improves communication with the service staff
  • Receives cash and credit cards, makes change, issues receipts and maintains records of all transactions
  • Remits documentation and funds to the general cashier’s office
  • Handles the checking, writing and ringing up of all amenities and is accountable for funds and paperwork
  • Responsible for writing and ringing up all back stage checks
2

Room Service Order Taker Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of room service order taker. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for room service order taker
  • Answers all calls to Assistant Room Service Manager’s line
  • Documents orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy
  • Immediately input order information into point of sale system, allowing kitchen staff to begin preparation' note any special requests clearly
  • Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
  • This position which is in the front line of guest service is responsible for consistently meeting differing guest’s needs & wants consistent to your assigned area of responsibility in the Food & Beverage Service department
  • Answer room service phones
  • Comprehend and describe all menus
  • Understand the process of accepting credit cards, personal checks, cash
  • Must be able to handle the balancing his/her daily paperwork which includes a fair amount of accounting comprehensibility
  • Process checks from the various Food and Beverage outlets
Qualifications for room service order taker
  • Arabic Speaker preffered
  • Minimum of 1 year experience in similar role in a five star hotel industry
  • Must be able to work overnight schedule, including weekends, holidays
  • Candidate should possess excellent communication skills
  • Must be able to work a flexible schedule, including weekends, holidays and both AM and PM shifts
  • Previous experience in In-Room Dining/Room Service preferred
3

Room Service Order Taker Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of room service order taker. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for room service order taker
  • Should have good knowledge of room service menu's and on going promotions in other F&B outlet
  • Pay attention to guest orders, and know the menu thoroughly
  • Make knowledgeable, informed, and articulate recommendations and suggestions regarding all menu items
  • Any menu items that are not available (you should be asking the Chef for this information on a daily basis)
  • Obtain all designated information to place an order through the hotel’s point of sales system (Micros)
  • Process all void and comp checks correctly
  • Maintain his/her bank to a minimum discrepancy
  • To provide high standard of quality and ensure proper delivery time speedy service
  • To assist in mise en place and perform side duties during down time
  • To be fully aware of hours of operations, concepts, offering and pricing any events taking place in restaurants
Qualifications for room service order taker
  • Previous experience in cashiering and order taking
  • Previous experience in PBX
  • Knowledge of telephone system
  • Fluency in a foreign language would be an advantage
  • Skills · perform job functions with attention to detail, speed and accuracy
  • Previous Food & Beverage experience, hotel/resort experience preferred
4

Room Service Order Taker Job Description

Job Description Example
Our growing company is looking for a room service order taker. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for room service order taker
  • Administers and assigns hotel guest orders to room service employees
  • Answers any guest questions and refers them, if necessary, to appropriate management employees
  • Receives payment from room service employees
  • Performs cashier duties for room service employees
  • Adheres to established cash control policies and procedures
  • Answer room service phone line and takes guest orders following established policy and procedures
  • Administer and assigns hotel guest orders to room service employees
  • Answer any guest questions and refers them, if necessary, to appropriate management employees
  • Monitor dining reservations system, as directed
  • Receive payment from room service employees
Qualifications for room service order taker
  • Must have evening availability
  • Current TIPS & Food Handlers certifications required
  • Perform cashier duties for room service employees
  • Adhere to established cash control policies and procedures
  • At least 6 months of experience in a high-volume, customer service environment
  • At least 21 yeas of age
5

Room Service Order Taker Job Description

Job Description Example
Our company is looking for a room service order taker. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for room service order taker
  • Answer room service phone line and take guest orders following established policy and procedures
  • Administer and assign hotel guest orders to room service employees
  • Answer any guest questions and refer them, if necessary, to appropriate management employees
  • Communicate effectively both verbally and in writing to provide clear direction to the staff
  • Move throughout the facility and kitchen area (walk through) to visually monitor and take action to ensure food quality and service standard are met
  • Requires ability to operate computer equipment and other food and beverage computer system
  • One to two years’ previous experience as Room Service
  • Strong knowledge and passion for everything food and beverage
  • Assists guest in placing their orders, making recommendations and generally advising them
  • Communicate over the telephone in the manner to promote a high degree of guest's satisfaction
Qualifications for room service order taker
  • Excellent commitment to service
  • Must have Serving it Right
  • Successful candidates must possess the ability to work in Canada
  • Learns the hotel facilities, particularly the Food and Beverage Outlets, their times of operation, entertainment and menus in order to answer guest's inquiries
  • Good knowledge of spoken English and fair knowledge in spoken Arabic language
  • Excellent customer relationship management and communication skills needed

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