Order Taker Job Description
Order taker
provides knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services;.
Order Taker Duties & Responsibilities
To write an effective order taker job description, begin by listing detailed duties, responsibilities and expectations. We have included order taker job description templates that you can modify and use.
Sample responsibilities for this position include:
Know the prices of all our menu items
Properly pronounce all menu items
Maintain the computerized Work Order System
Answer the telephone within prescribed number of rings
Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning (MSG, salt)
To maintain cleanliness and upkeep of the cabin and computer terminals
To assist the Butler team at all the times ensuring continual communication and coordinates the entire request comes from the floors responsible for private bar
To assist superiors in maintaining standards by communicating any challenges in work areas
To liaise closely with the Team Leaders for requisitions and replenishment of the Stationary and other stores
To ensure that all the guest request, requirements and private bar postings are managed in a professional manner and reports are maintained for all such activities
Order Taker Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Order Taker
List any licenses or certifications required by the position: TABC, TEAM, TIPS, RASP
Education for Order Taker
Typically a job would require a certain level of education.
Employers hiring for the order taker job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Hospitality, Management, Tourism, Communications, Hotel Management, Communication, Computer, Engineering, General Education, English
Skills for Order Taker
Desired skills for order taker include:
Food menu and wine list
Menu items
Beverage lists
Contents and preparation methods
Garnishes
Different types of tendering guest checks
Menu items and specials
Beer and wine
Computers and telephone systems
Micros point-of-sale technology
Desired experience for order taker includes:
To maintains and updates all the files and records of all required forms and formats in the Butlers’ Department
To compile and submits a copy of the consolidated check control sheet to the Night Audit
To maintain a track on the HOTSOS and also ensures that they are completed on time
To post the consumption from the Private Bar Consumptions Sheet
To files the Private Bar consumption sheet
To make requisitions for the current and next day for arrival amenities, Occasions, VIP amenities, kids’ amenities and flowers
Order Taker Examples
1
Order Taker Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of order taker. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for order taker
- To make inter-kitchen transfer for the evening amenities, milk, mint leaves, lemon & welcome drink juices
- To follow and traces the guest request (On-call) items upon departure
- To co-ordinate with the stores to receive ordered stock and the collection and storage of the same
- To be responsible for the control, inventory, upkeep and maintenance of the Butlers’ Store Room, its Stock and Supplies
- To follow up on any pending handover in the logbook if any
- To prepare and distribute the Guest Occasion Cards to the respective floors as necessary and/or as per instructions
- To assist Butler Management with additional tasks
- To perform residence inspection prior to Guest arrival
- To inspect all assigned guest rooms to ensure service standards are followed
- To record and follow-up on any guest rooms that were not serviced properly
Qualifications for order taker
- Must be able to take orders while talking on a phone
- Must be TEAM certified or be able to obtain TEAM certification before first day of work
- Flexible schedule to include AM/PM shifts, weekends and holidays
- Move, bend, lift, carry, objects weighing up to 30 pounds and push, pull, and place objects weighing up to 40 pounds without assistance
- Flexible schedule including holidays and weekends
- Ability and willingness to work a varied work schedule including AM and PM shifts nights and weekends
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Order Taker Job Description
Job Description Example
Our innovative and growing company is looking for an order taker. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for order taker
- To report any Guest concerns by reacting quickly, logging and notifying the proper areas
- Maintains good relations with Laundry staff and other interfacing departments, in particular Front Office and Housekeeping
- Update white board daily (AM)
- Prepare daily cashiering forms and operational forms
- Complete knowledge of menus and wine lists, and up-to-date information about specialities and menus
- Regular check with culinary team for non availability items
- Answer all phone calls promptly and efficiently, using the correct greeting
- Carry out correct order taking procedures with recommendations to the guest
- Seize opportunity to up sell IRD food and beverage products
- The ability to maintain a clean, neat and orderly order taker cabin throughout service
Qualifications for order taker
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be able to understand and apply complex information, data, from various sources to meet appropriate objectives
- Check all server side work duties for opening and closing
- At least 6 months of previous experience in a food and beverage outlet or similar environment
- Must have minimum of 1-2 years upscale dining experience and/or coordinating experience in a hospitality environment
- At least 1 year previous experience as a Room Service Cashier/Order Taker, preferably in a major hotel resort complex
- Awesome Memory
3
Order Taker Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of order taker. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for order taker
- Reporting of any guest comments to the superior, completing guest preference sheet
- Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition
- Will write beverage storeroom requisition for approval by IRD Manager
- To communicate to both internal and external customers in a polite, courteous and constructive manner
- Learning of safety, sanitation and hygiene policies
- Participation in internal training and necessary meetings
- To maintain good working relationship with own colleagues, and all other departments
- Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operation
- To be aware of the company’s Quality Policy, Vision, Mission Statement, Guiding Principles and Hallmarks and ensuring that these are put into practice in daily work activities
- To report for duty punctually, wearing correct uniform and nametag at all times
Qualifications for order taker
- Must be able to work flexible schedules including mornings, evenings, weekends & holidays
- To forward administration works to the department concerned
- Distributes worksheets and keys from Housekeeping attendants at the end of their shift
- To check the key cabinet at the end of each shift to make sure that all keys allocated to Housekeeping are re-accounted for
- To ensure throughout the day that rooms are regularly given back vacant/clean or occupied/clean in Opera
- To liaise with Front Office, Guest Relations and team Leaders regarding VIP arrivals and special guest requests
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Order Taker Job Description
Job Description Example
Our company is looking for an order taker. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for order taker
- Ensure that effective up selling and/or cross-selling techniques are utilized in order to maximize sales not just in room service, but also throughout the entire hotel as well
- Review the bulletin board on a regular basis and to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job
- Take guest orders in a helpful and organized manner
- Know the Arabic culture, Arabic behaviour and Arabic traditions
- Answer the telephone within 3 rings according to Jumeirah set standard
- Know the menu, menu ingredients, preparation and to help our guest with the menu
- Report any guest comments or complaints to the manager immediately
- Check on our guest customer satisfaction
- Help other team members in mis-en-place duties whenever you are free
- Have a basic knowledge of beverage wines/cocktails
Qualifications for order taker
- Preferably 5* or 4* Hotel experience, minimum of 2 years Housekeeping Attendant experience
- Knowledgeable literate
- College/ University Diploma in Hospitality Management preferred
- Must be STAR certified
- Minimum two year’s work experience in a related field is preferred
- Solid food and beverage knowledge is a plus
5
Order Taker Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of order taker. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for order taker
- Provides courteous service to guests and responds promptly to guest’s inquiries, complaints or requests
- Handles all complaints and requests immediately and ensures that guests are satisfied with the service
- Prepares all documentation for the amenity program, highlighting VIPs and special request
- Knows how to take a private order by telephone and get appropriate information
- Operates all computer systems in accordance with the correct operating standards
- Orders all stationery and organize the office on a weekly basis
- Deals with enquiries from Reception, Cashiers, Accounts and other departments as necessary in a professional manner
- Keeps the log book in order
- He/she is employed by the Food and Beverage Division and as such may be assigned to any area that the Management seems suitable and necessary
- Must be attentive and willing to perform duties assigned by the Service Leader
Qualifications for order taker
- Previous guest service experience is required
- Reading and writing abilities are utilized often when recording orders, completing paperwork
- Follow maintains program and cleaning schedule
- Organise document and track pick up of dirty trays / trolleys, direct staff as required to retrieve dirty trays and trolleys
- Answer Room Service phone within 3 rings using correct salutation and telephone etiquette
- Assist and oversee Room Service staff in their jobs functions as specified in departmental standards