Order Management Coordinator Job Description

Order Management Coordinator Job Description

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Order management coordinator provides expertise and direction in Order to Cash processes and modules including Sales Order Management, Advanced Pricing, Contract Billing, and bar code data collection.

Order Management Coordinator Duties & Responsibilities

To write an effective order management coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included order management coordinator job description templates that you can modify and use.

Sample responsibilities for this position include:

Identify any escalated or expedited orders in the system that require special handling and address these on a daily basis, any orders that may not have been successfully allocated to their respective fulfillment channel
Provide reporting transparency and analytics regarding orderbook performance, both actual/historical projected performance to support decision making
Monitors data for errors and discrepancies
Prepares monthly and quarterly reports
Helps assess trends in incoming work orders and recommends correction action AKA Education, training
Overtime as necessary
Order submission through installation
Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports)
Resolves open order (backlog) report issues of low to moderate complexity and reaches out to supply chain or factory to determine source of delay
Provide full support of the TL in daily operations, participate in team trainings

Order Management Coordinator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Order Management Coordinator

List any licenses or certifications required by the position: OECD

Education for Order Management Coordinator

Typically a job would require a certain level of education.

Employers hiring for the order management coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Business/Administration, Business, Technical, Graduate, Management, Computer, E-Commerce, Engineering, Information Systems

Skills for Order Management Coordinator

Desired skills for order management coordinator include:

Contract verification and order building processes and procedures
Capital equipment order management process
Quote and order management processes
Supply chain processes
Transport companies and 3PL service providers is excellent just as your SAP/R3 skills are
Excel
Salesforce.com
MS Office
Microsoft Excel
Order changes

Desired experience for order management coordinator includes:

Perform all complex Directory order management functions and other order management functions as required for Business Class Voice service orders including matrix management of other departments to ensure customer expectations are met
Existing BSS knowledge on the order processes including but not limited to, contract verification and order building
Understands time management and e-mail management within a fast-paced, matrix business model
Demonstrate communication skill and diplomacy to partner with multiple departments across the West Division
MRP knowledge and database experience
Organization knowledge – know the business

Order Management Coordinator Examples

1

Order Management Coordinator Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of order management coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for order management coordinator
  • Responds to customer or internal inquiries regarding order status, invoices
  • Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates, product availability, discounts, quality issues, damaged or mis-shipped product
  • Providing contract compliance support for vendors
  • Assisting with administrative tasks and projects
  • Position responsibilities will be specific to department
  • Works on customer inquiries and if necessary creates offers for the customer (preliminary technical clarification, commercial clarification incl
  • Enters customer orders in the ERP system and determines the delivery dates (technical clarification, commercial clarification incl
  • Provide an excellent level of service for our customers
  • Ensures proper application of departmental processes and procedures to include system data integrity, pricing accuracy, and account contract compliance
  • Perform other duties as assigned by the Order Management Team Lead and/or Manager
Qualifications for order management coordinator
  • Degree / Diploma in Logistics, Supply Chain and equivalent
  • 1-3 years of relevant woking experience in Logistics / Supply Chain
  • Hands-on with SAP or other ERP system
  • Excellent customer service skill and posses customer centric mind-set
  • Flexibility and Initiative Ability (and desire) to work in an extremely fast-paced department
  • Ability to multi-task (given instructions and when under pressure to meet deadlines)
2

Order Management Coordinator Job Description

Job Description Example
Our innovative and growing company is hiring for an order management coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for order management coordinator
  • To process customer purchase orders within 24 hours of receipt accurately and in a timely manner adhering to the established production lead-time
  • Review orders from distributors, brokers, state alcohol boards, and company personnel
  • Manage Direct Import order placement by adhering to appropriate lead times and dating of orders per OU/Co packer, validate container capacity, follow through on any issues in getting order into the system and initially placed within the OU or Co-packer
  • Address costing and pricing issues to insure appropriate departments are aware of any order related issues
  • Manage the status of innovation orders and ensure that customers are dating them based on true item availability based on Spec Sheets
  • Manage the maintenance of the US Material Spreadsheet and material updates spreadsheet for the overall Supply Chain Support Department
  • Work as a team to manage the requests coming through the Front Range System in boxes by effectively and efficiently staying in front of SLA’s and individually responding to request timely and accurately
  • Review with Management current order management processes, systems and make
  • Suggestions, identify and recommend opportunities to create efficiencies within the
  • Resolve customer issues at the time of original order entry with the appropriate personnel
Qualifications for order management coordinator
  • Bachelor Degree in Business Administration/Engineering or any relevant field
  • Self-motivated and able to work independently in a team
  • Minimum 4 years college desired
  • Experience with SAP ByD preferred or equivalent
  • Minimum 4 years of order processing experience required
  • Hold management in close cooperation with finance, credit, export control, product groups, PM’s, sales
3

Order Management Coordinator Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of order management coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for order management coordinator
  • Support and provide auditor requests in regard to Order Processing as requested
  • Maintain CMIR tables and verify SCC/UPC numbers and pricing match on Canada Orders
  • Requests sales contact replenishment to add product to 3PL when not forecasted or stored at warehouse monitor the requisition process for Canada is maintained
  • Develop department SOPs and properly communicate to the appropriate team
  • Members and update as the business changes
  • Work with team on process improvements and best practices in cross functional
  • Collaboration with GPC, Centralized Planning, Distributor Advocacy Team, Shared
  • Services, IT, Commercial and Operations
  • Participate in performance reviews with Team Manager, identifying knowledge and skill development needs
  • Functional beneficial process improvements
Qualifications for order management coordinator
  • Knowledge of legacy promotion and codes is preferred
  • The ideal candidate will be knowledgeable in managing, planning, tracking, and implementing all pre-install activities, ensuring that orders are pre-provisioned and all related activities are in place prior to day of installation
  • They should possess a greatly developed ability to work with cross-functional teams both internally and our vendors
  • The model candidate will manage projects, with direct supervision, to ensure on-time completion according to pre-determined standard operating procedures
  • This is a person who easily identifies project scope and objectives and coordinates activities to exceed key performance goals and metrics
  • Someone who maintains the highest level of accountability regarding communication with stakeholders while providing status reports to departmental leadership, vendors, stakeholders, and resources
4

Order Management Coordinator Job Description

Job Description Example
Our growing company is looking to fill the role of order management coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for order management coordinator
  • Support COE or Supply Chain initiatives and new process implementations with awareness of impact to Department
  • Work with Regulatory and Government Records to have proper NAFTA documents in place
  • Maintain effective communications with commercial, operations, centralized planning and other internal departments and external vendors
  • Participate and follow through on monthly and bi-monthly key distributor meetings
  • Forecast and End of Month Calls to assist with how the order should be implemented
  • Optimize Sales transfers
  • Daily follow up of customer credit documentation, inventory, shipments and installations
  • Support improving the logistic costs by engaging with logistics team
  • Estimate inventory plan for stock control and take pro-active action to prevent aging and obsolescence
  • Manage Demo processes like replenishment, sell off processes, setting up configurations in Demo tool
Qualifications for order management coordinator
  • 2+ years college degree a plus
  • Self-starter and the ability to work in a fast paced environment
  • Knowledge of Google Docs is a plus
  • Understands time management and e-mail management within a fast-paced, matrix business model -Demonstrate communication skill and diplomacy to partner with multiple departments across the West Division
  • Coordination and communication of order expedite requests to production control- may include preliminary determination of material and capacity availability, lead-time restrictions, and modification of schedules within limited parameters
  • High school required, Associate’s or Bachelor’s preferred
5

Order Management Coordinator Job Description

Job Description Example
Our growing company is looking for an order management coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for order management coordinator
  • Evaluate and ensure adherence to policies, procedures and standards to meet business objectives in compliance with company policy, law and regulation
  • Prepare margin analysis, quotations follows up to encourage acceptance of quotes
  • Enters orders using SAP
  • Manages special pricing terms/ discounts using SAP
  • Prepares Return Material Authorizations, Credit Memo and Debit Memo requests in SAP as needed after obtaining necessary approvals
  • Assists Customers, North American Shared Service Center (NASSC), Field Service Engineers (FSE), Sales Representatives and Credit Department personnel regarding pricing, inquiries, problems/complaints
  • Provides assistance to Credit Department in researching past due invoices and problematic situations
  • Performs other related duties, special projects and assignments as required
  • Daily coordination of all customer-facing activities related to instruments and/or reagent quote and order management, including follow-up and resolution
  • Communicate with external customers via phone, fax and email
Qualifications for order management coordinator
  • Must have 5+ years of relevant international order processing experience
  • Strong project management background – ability to handle large orders and high volume
  • Knowledge of import/export regulations, international documentation and US Export Compliance
  • Office suite – Intermediate
  • Outstanding customer service skills, excellent on the phone and with email
  • Min 3 years’ working experience in order management coordinator, sales coordinator, sales support or other

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