Order Management Representative Job Description

Order Management Representative Job Description

4.5
150 votes for Order Management Representative
Order management representative provides monthly management and ad-hoc reports utilizing Microsoft Excel, Word and PowerPoint.

Order Management Representative Duties & Responsibilities

To write an effective order management representative job description, begin by listing detailed duties, responsibilities and expectations. We have included order management representative job description templates that you can modify and use.

Sample responsibilities for this position include:

If managing the Escalation project, OMR2 will be responsible for handling escalations and expedites
Maintain positive and professional communications, both internally externally to provide regular product/service information and follow-up
Knowledge of all functional and systematic areas within OEM Customer Scheduling
Dissemination of information to appropriate resources regarding customer forecasts, build schedules and customer shortages by maintaining timely and efficient communications
Daily review and actions on system exception reports
Demonstrates the ability to take the lead on responding and receiving customer escalation calls
Monitors Release Management system for EDI errors and follows up with problem resolution for assigned customers
Communicates order urgency with manufacturing plants through proper utilization of the Priority Report
Provides support to Master Scheduler by monitoring SEQ compression units, and SEQ non-sourced units – generating ISO’s and accurate sourcing rules as needed
Provides support to Master Scheduler through daily generation of the Priority Report

Order Management Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Order Management Representative

Typically a job would require a certain level of education.

Employers hiring for the order management representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Business, Education, Medical, Nursing, Health Care, Associates, Communication, Business/Administration, Service Leadership, Management

Skills for Order Management Representative

Desired skills for order management representative include:

Basic mathematical computations
Cable billing system
Commercial products and services
Computerized order management processes
SAP
Good command of MS Excel
CRM modules
Microsoft Word and Excel
Salesforce.com
Excel

Desired experience for order management representative includes:

Requires adherence to Time Warner Cable Standards of Business Conduct
Ability to identify Internet/HSD equipment such as routers, modems, firewalls, converter boxes
Order Entry Lead must possess excellent organizing, prioritization and decision making skills
Lead must have the ability to communicate effectively with all members of the commercial department in a proactive and professional manner
Lead must be familiar with ICOMs, CSG, SFDC, Fibertrak, MS Office software with the ability to learn other databases as required
Business proficiency in an Asian language will be advantageous

Order Management Representative Examples

1

Order Management Representative Job Description

Job Description Example
Our growing company is looking for an order management representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for order management representative
  • Perform general office administrative duties, obtaining PODs
  • May also perform other reasonably
  • Verify pricing and discounting conditions of sales, customer's identity and location, shipping instructions, to ensure data accuracy
  • Gather information for measurement, analysis and reporting of daily activities for building business intelligence to improve processes for our channel partners
  • Assists in facilitating resolution of inquires and customer concerns related to the order and delivery process
  • Demonstrates the ability to represent the OEM Customer Scheduling department externally to both Eaton representatives and external customers
  • Routinely monitors Eaton Order and Release Status Reports for each assigned customer location, rectifying customer demand, in-transit shipments, and open orders
  • Processes urgent or special case orders as needed in coordination with customer contacts, Eaton Logistics Center, manufacturing plants, and Eaton Quality representatives
  • Resolves past due demand issues in coordination with customer contacts, Eaton Logistics Center, manufacturing plants, and appropriate Supply Chain personnel
  • Process mail, fax, e-mail orders and hard copy quotes
Qualifications for order management representative
  • Fluency in French plus fluent English
  • Native level Spanish and Portuguese is a must, both conversational and written
  • Minimum of 1 years of telephone and customer service experience is required
  • Minimum two years customer service or material planning experience
  • Must be able to legally authorized to work in the US without company sponsorship
  • Fluency in German both conversational and written plus fluent English
2

Order Management Representative Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of order management representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for order management representative
  • Generate reports (open order reports, late delivery analysis, metrics )
  • Comply with H&S QA strategy
  • Coordinating tasks
  • Manage orders to completion and follow up with various departments
  • Build/maintain active relationships with internal departments such as
  • Work effectively with teams within our department and with other departments including Sales, IT, Service, toward the corporate goal of customer satisfaction
  • Processing of all Direct and VAR Sales orders & Credit notes
  • Issuing license keys for both internal software and Third party products
  • Pre-registering and registering all new and existing customer information into our CRM database
  • Working with finance to ensure Credit limits are allocated to new accounts
Qualifications for order management representative
  • Prior experience with customer face-to-face interaction either via consultant, sales, preferred
  • Ability to balance multiple priorities and multiple client orders
  • Customer Service oriented – outstanding communication and people skills
  • Team oriented – actively promote a cooperative/positive team spirit and respect the diverse contributions of teams, partners and networks
  • Must have knowledge of AES Filings and EAR Regulations
  • Place UPS, SurePost, and USPS tracers if customer does not receive package timely
3

Order Management Representative Job Description

Job Description Example
Our innovative and growing company is looking for an order management representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for order management representative
  • Updates maintenance contracts in SAP with supervision from a Senior Order Management team member
  • Investigate and solve customer licensing/shipping/invoicing queries
  • Verifying and processing of all Purchases Orders received
  • Creating standard Legal contract documentation for direct Sales team / Work with Legal department on any changes to be made
  • Providing information to Auditors on a regular basis (ensuring SOX compliant)
  • Running daily reports and taking ownership of your own orders to ensure that the orders are delivered on time and in full
  • Managing incoming internal and external Customer phone calls and communications exercising judgement within specifications of standard practices
  • Managing and placing Customer orders via Calls, Emailed, Fax and online
  • Stock Issues – Liaising with Depots, Asset Management Team regarding stock issues and amending stock levels
  • Liaising closely with the logistical Teams including, Scheduling, Sales Centres and Agents
Qualifications for order management representative
  • Working knowledge of customer service techniques in an industrial setting
  • Fluency in French both conversational and written plus fluent English
  • Diploma, national vocational qualification, or equivalent qualification
  • Fluent local language in speech and writing and good listening skills
  • Good English written and spoken skills
  • Good Danish written and spoken skills
4

Order Management Representative Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of order management representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for order management representative
  • Act as liaison between the customer and the MDC and RDCs for quality issues, submit Material Non-Conformance or Process Non-Conformance claims as needed via CQMS
  • Managing order backlog by itemizing specific order issues to keep internal customers informed of delays
  • Act as a point of contact and respond to internal customer’s inquiries via phone and email regarding quotations, terms, deliveries, product details and availability
  • Collaborate with and gather information from other departments including sales, finance, engineering, and manufacturing to obtain accurate information regarding product availability, open order status, freight pricing, shipment dates and expected date of delivery
  • Accurately and completely process orders from customers, sales representatives or dealers for both finished goods and parts
  • Process credit card orders and rebates
  • Review and book orders from partners and direct customers
  • Participate in regular calls with partners
  • Train partners on company requirements related to the submission of orders
  • Review partner performance against established metrics
Qualifications for order management representative
  • Requires more than 4 years’ work experience in a similar customer-facing environment
  • Demonstrated ability to deal with customers
  • Excellent written and verbal communication, and proficient in preferred language
  • Affinity for working with numbers and systems
  • Professional telephone manner with good listening skills
  • Work accurately under pressure with attention to detail
5

Order Management Representative Job Description

Job Description Example
Our company is growing rapidly and is hiring for an order management representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for order management representative
  • Sales Order Maker (SOM) upload and/or manual entry of actual order
  • Under direction, manage orders to completion and follow up with various departments
  • Limit correction to orders that are Order Management errors
  • Verifying and processing of all Purchases Orders receive
  • Creating standard Legal contract documentation for direct Sales team / Work with Legal dept
  • Interacts directly with a wide range of company departments to handle a variety of post-sale support functions
  • Supports the effort to resolve billing inquiries
  • Supports the communication to fulfillment teams regarding software license sales
  • Responds to client contacts via email, phone, and website inquiries with support from a Senior Order Management team member
  • Ensure and validate that customer’s license requirements are within the expected compliance requirements
Qualifications for order management representative
  • Motivated and flexible
  • Strong performer in all standard tasks and competencies
  • Considered an expert in several functions or specialist topics Compliance
  • Native Swedish, other Nordic language a plus
  • Native Norwegian, other Nordic language a plus
  • Native Finnish, other Nordic language a plus

Related Job Descriptions

Resume Builder

Create a Resume in Minutes with Professional Resume Templates