Order Specialist Job Description

Order Specialist Job Description

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Order specialist provides expertise in testing and troubleshooting system enhancements and upgrades to Oracle as well as other order management tools.

Order Specialist Duties & Responsibilities

To write an effective order specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included order specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Proactively monitors daily system interface to identify and efficiently resolve issues
Responsible for actively resolving any delivery issues, shortage claims, invoicing, pricing disputes
Maintain customer accounts to EA’s standards of on-time and fill-rate metrics on a monthly basis of exceeding 95% or higher ratings
Assist in the collection of information and implementation of any customer related new business requirements as it pertains to industry standards, PO processing efficiencies, and to maintain acceptable vendor compliance status to avoid penalties
Assist the Sales Manager in executing agreed scale outs for new release as required
Support the Key Account Managers in the management of sales return allowance and corresponding approvals and documentation
Collation of data analysis and documentation as defined and required to ensure EA is fully compliant with its internal and external Audit and SOX obligations
Own global process with all departments including Operations, Product Launch Management, Item Data Stewards and CDS Submissions to properly organize digital items into the reseller channel catalogs
Manage the digital catalog lifecycle and the creation, maintenance and delisting of items, offers, mappings to customer product ID’s and associated operational attribution
Accountable for managing catalog record fallout related to the sales transaction processing and catalog publishing to external customers and business partners

Order Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Order Specialist

List any licenses or certifications required by the position: APICS, SAP, CPIM, NYSC, ITIL, PMP, APS, R/3, CIP, DOT

Education for Order Specialist

Typically a job would require a certain level of education.

Employers hiring for the order specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Associates, Education, Management, Supply Chain Management, Business/Administration, Finance, Administration, Technical, Accounting

Skills for Order Specialist

Desired skills for order specialist include:

MS Office
Excel
WideOrbit Traffic System
SAP highly
Security system hardware
Microsoft Office tools
Customer location in regards to vendor location and expenses related to vendor-based shipping agreements
Oracle
Product availability
Ability to learn and master these tools

Desired experience for order specialist includes:

Demonstrated ability to work under pressure abiding by extremely strict timelines
Proven decision making abilities and judgment skills
Able to handle matters in a professional and confidential manner
Accurate and thorough with attention to detail
Demonstrated organizational skills in handling assignments with large information volume
Lead global catalog management and publishing to support automated distribution solutions with retail partners (direct entitlement and code-on-demand)

Order Specialist Examples

1

Order Specialist Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of order specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for order specialist
  • Partner with Production Planning and Sourcing to understand the capacity limits and lead times
  • Performs daily processing of all sales orders, ensure compliance issues, and complete registration and other documentation required
  • Support sales team to address /resolve customer issues on documentation
  • Backs up complementary order ops functions as needed
  • Utilize Corporate Enterprise Fulfillment Software (Order Desk / Request Ticket System)
  • Take part in the creation and management of customer-facing catalog of services modules
  • Take part in the creation and management of customer communication templates
  • Purchase hardware and software as part of service request fulfillment
  • Monitor Purchase Order work flow process and assist with customer escalations
  • Address all emails that are received via the group Order Desk Mailbox and maintain an organized collection of customer / request folders
Qualifications for order specialist
  • Strong knowledge of TDCT Branch administration, systems procedures, Bank products
  • Demonstrated skills in effectively dealing with people
  • BS Degree in Business Management / Distribution Management or equivalent preferred
  • Minimum 2 years of Sales Order Management / Manufacturing / Supply Chain Operations experience
  • Experience in the interactive / entertainment / digital software industry preferred
  • Manual labor required
2

Order Specialist Job Description

Job Description Example
Our innovative and growing company is looking for an order specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for order specialist
  • Utilize Asset Management database to validate service request asset allocation
  • Conduct weekly meetings with service request technicians to cover aging workload and process improvement
  • Maintain consistency and organization with all Queue Management and Desktop Team Process and Policy
  • Explain instructions and articulate solutions to your customer base
  • Initiate or assist in the maintenance of procedural documentation
  • Generate customer invoices for assigned accounts in an accurate and timely manner
  • Review customer order documentation for order acceptance
  • Solve issues involving order processing
  • Responsible to accurately process the configuration modifications within the given time frame
  • Obtain all data required for customer master set-ups and changes
Qualifications for order specialist
  • 2-5 years' experience in administrative environment with high and varied volumes
  • 1-3 years in ordering processing, operations or customer support
  • Requires a broad knowledge of the organization’s services and products
  • Strong communication skills including the ability to work in a team environment
  • Familiarity with car registration process, and car sales contract process
  • Ensure that factory build specifications and port installed options are accurately reflected in North American Region master sales product specification tables (MPST) to create a market specific order database
3

Order Specialist Job Description

Job Description Example
Our growing company is looking for an order specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for order specialist
  • Authorizes shipments for projects, tracking project deadlines, issues and other events
  • Keeps up to date with regional Order Ops colleagues with similar functional specialties, to help ensure consistency of process across regions
  • Backs up complementary Order Operations functions as needed
  • Safe operation of Powered Industrial Trucks (aka
  • Provision PAR PixelPoint Software Licenses and update related databases
  • Maintain constant communication between inter-departmental PAR personnel and customer before, during and after installation
  • Research and issue customer return requests (RMA) according to guidelines
  • Establish customer account within 3rd party databases
  • Utilize and update PAR databases as required
  • Receive and process customers additional product orders via telephone calls or emails
Qualifications for order specialist
  • Diploma/ Bachelor’s degree holder
  • Relative experience in back office support, sales and logistics operations, or any related function is an advantage
  • With minimum 2.5 years (external) and 1.5 years (internal) experience and tenure in Order Administration post in Rosemount AP, participation in process improvement programs
  • No disciplinary action memo
  • Advance keyboard skills
  • Experience within Logistics or Supply Chain Management is plus
4

Order Specialist Job Description

Job Description Example
Our company is looking for an order specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for order specialist
  • Cross-train on customer specific accounts
  • Act as a liaison between PAR sales and intercompany departments with PAR customers
  • The main purpose of this role is to support CS&L team in the execution of the order-to-delivery activities
  • Furthermore, the position is responsible for proactive bottleneck and escalation management the development and implementation of continuous improvement initiatives and identification of potential out of stocks through continuous monitoring of short and midterm development of inventories
  • Responsible to ensure stock availability for all categories and early identification of potential out of stocks
  • Lead MCRS Daily Huddle Meeting and collect all relevant information for order fulfillment processes incl
  • Coordinate with demand planning team to track inventory imbalances within the warehouse network for short-term demands and initiate necessary deployment
  • Monitor orders and coordinate with ACN BO team to process MDLZ- driven modifications incl
  • Manages IPAD IDOC reporting
  • Enters manual orders for off price
Qualifications for order specialist
  • Ability to manage in SAP environment
  • Degree/ diploma in business, supply chain, logistics or engineering an asset
  • Previous experience with Manhattan PKMS a must
  • Proven ability to work well under tight deadlines and to solve problems promptly and diligently
  • A team player who is able to work collaboratively with others
  • Some positions do require the mastery of a foreign language
5

Order Specialist Job Description

Job Description Example
Our growing company is looking for an order specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for order specialist
  • Handling all activities related to order intake, order processing, product and pricing information, warehouse communication
  • Maintaining all Databases and reports on regular basis and within agreed timeline
  • Supporting all sales and marketing related activities
  • Performing manual corrections for all sales documents related to the inland/export shipments to the clients
  • Standardize, consolidate, reconcile and analyze weekly and monthly sales forecast, booking and revenue reports for Divisional Sales Manager
  • Maintain and reconcile Divisional headcount summary with corporate systems
  • Act as corporate liaison with Business Manager, NA Sales Process Mgr and HR to identify and communicate all policies and procedures
  • Manage, maintain and approve all Divisional expenses and identify expense reduction, process improvements and efficiencies
  • Gain in depth knowledge of products and deliverables for them so as to be a consulting focal point
  • Creation of licenses for different products
Qualifications for order specialist
  • Relevant Administrative experience preferred
  • Candidate must have excellent organizational, mathematical, and problem-solving skills
  • Minimum Bachelor’s degree or evidence of exceptional ability
  • Experience working in the computer reseller industry is required
  • Fluency in English and Italian is required, any other language is a plus 
  • Ability to work in a semi-autonomous and fast-paced environment

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