Room Service Job Description

Room Service Job Description

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Room service provides administrative support of the Food Service and Production operation which uses on demand meal services and advanced food preparation and delivery through a 4-week cycle menu and selective menus.

Room Service Duties & Responsibilities

To write an effective room service job description, begin by listing detailed duties, responsibilities and expectations. We have included room service job description templates that you can modify and use.

Sample responsibilities for this position include:

Possesses complete knowledge of entire menu, proper food presentation, and wine selection for up-selling of all items
Required to learn all menu items produced by assigned stations
Responsible for knowledge of menu items and ingredients, functions of service employees, house and hotel rules and regulations, and alcohol awareness training
Prepares, seasons, finishes, and garnishes designated recipes/menu items as assigned in accordance with established recipes and guidelines
Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated
Anticipates guest needs and responds appropriately with urgency, importance, enthusiasm, and accuracy
Answers phones and greets others with professionalism
Takes guests’ food, beverage, and amenity orders with a clear, pleasant, and professional voice, while utilizing suggestive selling techniques
Answers all questions the guest may have in a courteous manner
Inputs all Room Service orders into P.O.S

Room Service Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Room Service

List any licenses or certifications required by the position: TABC, TIPS, RSA, STAR, RAMP

Education for Room Service

Typically a job would require a certain level of education.

Employers hiring for the room service job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Hospitality, Nutrition, Culinary, Hotel and Restaurant Management, Food Service management, Business/Administration, Restaurant Management, Management, Education, Tourism

Skills for Room Service

Desired skills for room service include:

Service time
Menu and specials
Food Hygiene Regulations
Menu
Food service kitchens
Quality food service techniques and standards
Menus and current specials and upsell items to guests
Weights and measurements
Health
Food menu and wine list

Desired experience for room service includes:

Resolves guest complaints within the scope of authority
Maintains excellent working relationships with other food service employees, such as Food Servers, Runners, Bus Persons
Follows strict departmental guest relations policy, while projecting a warm, friendly, and caring attitude
Maintains all sanitation and safety standards
Wine and food knowledge and passion
Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order

Room Service Examples

1

Room Service Job Description

Job Description Example
Our company is looking for a room service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for room service
  • Employee will also assist with tray pick up from patient rooms, dishwashing, food prep, putting away food order and general cleaning in the kitchen
  • Employee may also assist with delivery of meals to patients and guests as necessary expediting
  • The Room Service Operator will also serve as the lead Dietary Assistant that entails monitoring the compliance w/ policies & procedures, ensure food leaves the kitchen in a timely manner and re-organization of staff as needed
  • Respond to guest requests for delivery of additional tableware/serviceware
  • Responsible for control quality and consistency of all food served
  • Ensure station is set for service 15 minutes prior to service and all food supplies necessary for service are in appropriate supply on a timely basis
  • Maintains a friendly customer service attitude toward customers, co-workers and clients
  • Prints required Room Service reports including census, diet lists, snack labels, malnutrition pathway reports and other designated reports
  • Handles telephone for verbal requests, orders and other business calls with hospital telephone etiquette standards
  • Reviews, assembles and verifies patient nutrition care orders
Qualifications for room service
  • Properly and accurately close guest checks securing room number and signature
  • Hotel computer systems
  • Must have a minimum of 1 year serving experience
  • Must be able to work efficiently and effectively on own
  • Deliver food orders including any special needs or requests to the guest in the privacy of their guest room
  • Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each of the items origin, taste, and preparation methods
2

Room Service Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of room service. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for room service
  • Adheres to diet prescriptions and nutrition care standards for all specialty patient diets
  • Prepares and processes food orders for patient and family menus per Room Service procedures
  • Tallies any requested reports and information as requested for Room Service program
  • Demonstrates knowledge of and the ability to render care and services based on age appropriateness and developmental needs of patients
  • Practices safe work procedures
  • Attends meetings as required, in-services and participates on committees as directed
  • Maintains compliance with department and hospital standards of operation
  • Maintains compliance with all requirements of Federal, State and local regulations and guidelines including Civil Rights Act of 1964, as amended, the Age Discrimination in Employment Act of 19667, as amended and the Americans with Disabilities Act as amended
  • Responsible for assisting the General Manager in creating a world class dining experience
  • Work in conjunction with General Manager to maintain a cohesive department to ensure professional interaction with employees and guests
Qualifications for room service
  • Candidate must be available to work all shifts including AM’s, PM’s, overnight, weekends and holidays
  • Prior food and beverage experience preferred but not required
  • Must have excellent customer service skills—telephone
  • Computer skills—word, excel and department (CBORD)/hospital (EPIC) programs and hospital call center system (Symposium)
  • Must have 1 year serving experience preferably in room service
  • Must be 21 years of age to serve alcohol and have valid TIPS Certification
3

Room Service Job Description

Job Description Example
Our growing company is looking to fill the role of room service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for room service
  • Analyze financial results and take the appropriate action in areas of poor performance
  • Work in conjunction with General Manager to ensure employees are delivering consistent service to all guests
  • Responsible for knowledge of departmental/hotel Service Essentials
  • Ensures that orders are taken correctly and delivered without delay
  • Administer all disciplinary action on assigned shift
  • Responsible for administrative duties on assigned shift including payroll, scheduling, days off, section assignments, early outs
  • Responsible for knowledge of how other departments relate to the operation of Room Service, and proactively interact with them to coordinate activities or correct problems
  • Supervise, train and plan, direct all employees on assigned shift
  • Inspect uniforms, cleanliness, identification
  • Clear all seating areas, resetting them for next guests, ensuring daybeds/cabanas are set in accordance with venue standards and guests achieving a pleasurable pool experience
Qualifications for room service
  • Must have valid California Food Handler Certification
  • Able to work quickly and efficiently on own
  • Previous Food and Beverage serving experience is strongly preferred
  • Previous experience working in a hotel is strongly preferred
  • Must be able to work a flexible schedule to include early am to late pm, weekends and holidays
  • Two years restaurant serving experience
4

Room Service Job Description

Job Description Example
Our company is searching for experienced candidates for the position of room service. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for room service
  • Assists Food Servers in serving the guests throughout their time at the pool, observing the guests for any requests for service, clears all items from the table after guests are through eating, continually providing them with a clean, neat eating area
  • Performs as team member with venue Host, Supervisors, Food Servers and Kitchen employees in maintaining smooth and efficient operations
  • The In Room Dining Manager is required to conduct their duties and responsibilities in a courteous, safe and efficient manner, ensuring that the highest level of service is maintained
  • Accomplish a set of administrative duties such as leading and attending meetings, writing reports, maintaining a log book of activities, preparing work schedule in order to maximise efficiency of man power and payroll control, assisting in revising and/or updating HID’s and other specific duties related to the role
  • Set up trays or dining tables up to Eldorado standards as per side work description
  • Pick up trays and/or tables after the use by the guests or as per guest's request
  • Do all the side work and preparations of the equipment for the continuation of the operation
  • Performs necessary tasks to service customers, Upon arrival to the destination or room, check with the guests on the temperature, quality and flavor of the entrée selections delivered
  • Conduct regular training sessions with the assigned team in line with the departmental SOP’s Guest care, service standards, up-selling approach, product knowledge, entering guestrooms, telephone manners
  • Provide service which makes all meals memorable and welcoming thus encouraging repeat business
Qualifications for room service
  • At least 1-2 years experience in a high volume professional kitchen or culinary school environment
  • Must have 3 years of F&B management experience
  • Must have knowledge of Room Service operations
  • MBO / HBO Thinking Level
  • Minimum of one-year experience in the same or similar role as waiter
  • Experience in the Luxury Segment restaurant/hotel industry is a plus
5

Room Service Job Description

Job Description Example
Our company is searching for experienced candidates for the position of room service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for room service
  • Uses exception file and unit round sheet to ensure that every patient listed has a menu to be distributed
  • Assists patients to make meal selections on menu
  • Properly stores all china, glassware and equipment to prevent damage
  • Washes pots, pans and trays
  • Maintains the cleanliness of all food and beverage areas and keeps them free of trash and debris
  • Proper cleaning and storage techniques
  • Clean tables and trays being carful not to break or damage any tableware
  • Check completed kitchen orders with the order taker or guest’s original order
  • Deliver food orders including any special needs or requests to the guest in-room
  • Maintain full stock of mini bar
Qualifications for room service
  • Minimum of one-year experience in the same or similar role as manager
  • Minimum of three-year experience in restaurant industry
  • Prepare room service food trays and carts
  • Deliver all food and beverage amenities to guest rooms
  • Communicate with kitchen staff to ensure guest satisfaction and known food allergies
  • Remove room service trays from guest rooms, hallways, and service landings

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