Service Coordinator Job Description
Service coordinator
provides insurance verification consultation and assistance, as needed or requested, to maintain and share current knowledge of payer standards, practices and preferences, particularly for Medical Assistance.
Service Coordinator Duties & Responsibilities
To write an effective service coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included service coordinator job description templates that you can modify and use.
Sample responsibilities for this position include:
Raising, scheduling and allocation of both planned and unplanned project activities in conjunction with project field staff and customer personnel via Spiridon SAP system
Control and technical verification within SPIRIDON SAP system
Create, update and manage multiple reports using Microsoft Excel
Create SAP stock transfer orders to move equipment between the Service Center and field service locations, movements within the field locations, and with External Service Providers
Create and perform WM transfer order/WM transactions in SAP
Monitor alignment of equipment records between SAP SOS and COM boxes and BMB system
Monitor field operations movement logs for replication in SAP
Managing and communicating inspection department emails and customer request for information be willing to carry a mobile phone as necessary
Handling extending Personal Care Aide Authorizations and Durable medical equipment authorizations
Utilization management related projects
Service Coordinator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Coordinator
List any licenses or certifications required by the position: ITIL, CPR, ITSM, AED, CA, EMT, V3, DOT, CSS
Education for Service Coordinator
Typically a job would require a certain level of education.
Employers hiring for the service coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Associates, Social Work, Psychology, Counseling, Education, Human Services, Technical, Business, Sociology, Health
Skills for Service Coordinator
Desired skills for service coordinator include:
Retail merchandising practices
Medical terminology
Basic medical and psychiatric terminology
Principles and techniques of effective communication
Microsoft Office software
Excel
BEST operational standards
Insurance requirements
Monitor service area performance against these standards
SAP
Desired experience for service coordinator includes:
Raise non-compliance issue when checklist not complete and service must be handed over for customer use
Assuming the leadership and the operational responsibility for the resources allocated to the customers or services under your responsibility
Participating in service status meetings of the delivery organization supporting the Service Manager in the service status meetings held with the customer
Coordinating and handling IT related end-user order requests in German and English
Ensure quality and accurate work regarding the related IT processes
Prioritize, distribute and schedule technicians
Service Coordinator Examples
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Service Coordinator Job Description
Job Description Example
Our growing company is hiring for a service coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service coordinator
- Updates administrative records for Field Service (addresses, phone numbers)
- Ensure compliance with customer and contractual obligations whilst executing the project
- Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work
- Handle the billing and authorizations
- Work in the EVV system and maintain file compliance
- Get pricing and lead times for parts orders parts for service jobs
- Responsible for the life cycle of service order (creates, edits, completes and invoice service orders)
- Providing Call Management System scheduling
- Monitoring assigned service calls
- Following up on calls to resolution
Qualifications for service coordinator
- Function in a fast pace high volume environment
- Works independently, handles multiple assignments and prioritizes workload
- Seeks help in managing workload, when appropriate
- Travels to member's location of residence as needed and uses a laptop computer to complete the HFA, initial care plan and documentation
- High School Diploma or equivalent, successful completion of Associates Degree or higher preferred
- You can work independently and you have the necessary maturity and skills to communicate with customers and other (internal) stakeholders to send the process in the correct direction
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Service Coordinator Job Description
Job Description Example
Our growing company is looking for a service coordinator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service coordinator
- Providing quality customer service and customer care in support for Milgard customer base
- Processing and reviewing service requests in a timely fashion
- Communicating professionally with Milgard external customers and internal customers regarding product and business issues
- Supporting the customer service process by working extensively with Outside Sales Representatives, Production personnel, and Scheduling
- Providing a company atmosphere that participates in customer satisfaction and quality assurance
- Perform service calls in a timely manner and insure that all inquiries are taken care off
- Be able to correctly use radio and pager functions to call service technicians and installers when needed
- Closely follow company policies and procedures
- Inputs some project costs, completes calls, and communicates project completion to project administrators
- Create deliveries for stock transfer orders
Qualifications for service coordinator
- Ability to multi-task working in a fast paced environment
- Use of ACE/Oracle systems preferred
- Native (or min
- A High School Diploma required Associates degree preferred or 2-5 years of experience in a related field is required
- Prior scheduling/dispatch skills a very strong plus
- Background in Accounting or Medical Billing highly preferred
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Service Coordinator Job Description
Job Description Example
Our growing company is looking for a service coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service coordinator
- Maintains primary site responsibility and integrate teams across modality (ies) including but not limited to team meetings & communication plans
- Works with operations leaders & process champions to facilitate operational metrics
- Identifies field quality improvements to include
- Acting as change agent and field "expert" for these programs, monitoring NPI and M3 Product Performance
- Provides actionable feedback on performance of team members, both to the individual, to the area leader (Director of Service or other)
- Ensure inventory is carefully monitored and up to date
- Purchase, issue, and transfer parts inventory as required
- Assist the Service Manager in maintaining service history
- Create service contracts for Service Manager, Field, and customers
- Ensure timely/ accurate invoicing for billable service work
Qualifications for service coordinator
- Experience managing complex timelines
- Fluency in written and verbal English is essential with a self-awareness to recognize and adjust tone and language to manage customer interactions
- Mentality as service provider
- Pleasure and flexibility in handling constantly changing needs
- Ability for self-organization in a closely cooperating team
- Self-motivated to take ownership of complex timelines and customer interactions
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Service Coordinator Job Description
Job Description Example
Our growing company is looking for a service coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service coordinator
- Provides culturally competent services with consideration for the individual's racial, religious, sex, sexual orientation, age and ethnic background and identification
- Provides professional coordination of mental health services according to the individual's level of need and works as a member of a treatment/service team, often taking the lead role, and using considerable discretion and independent judgment in order to promote individuals' mental health recovery
- SINGLE POINT OF ACCOUNTABILITY (SPA)
- Answers incoming telephone calls from customers and politely and effectively works with customer to describe service requirement and schedule visit from service technician
- Considers time sensitivity of requests to ensure customer satisfaction
- Generate schedule for service technician
- Troubleshoots some items via telephone and shares appropriate resources with customers
- Provide administrative support to service department
- As needed, conducts safety audits and maintains safety training documentation
- Develop working relationships with customers and monitor engagement and process
Qualifications for service coordinator
- Must possess ability to effectively communicate (both written and verbal) relevant information to clients, superiors and internal customers
- Bachelors Degree in a Human Services field such as Social Work, Psychology or Counseling required
- Prior experience with dealing children is strongly preferred
- Prior experience working in community settings preferred
- Bi-lingual Spanish reading, writing, and speaking is highly preferred
- Exhibit considerable programmatic knowledge and assist customers in multiple phases of the process, ranging from enrollment through transfer
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Service Coordinator Job Description
Job Description Example
Our innovative and growing company is hiring for a service coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service coordinator
- Address any immediate barriers that may prevent the participant from enrolling in appropriate services or activities
- Continually evaluate and advocate for the appropriate services necessary to benefit the participant towards his or her goal achievement
- Guide participants to make appropriate, effective decisions in support of their goals
- Adapt recommendations and case strategy based on current understanding of participants' perspective, background, needs
- Participate in the development, implementation, and monitoring of the Service Plan
- Schedule participants for internal activities while enrolled in the program
- Follow-up with participants post program to monitor progress towards goals and address any potential barriers
- Work with O&M Commissioning Manager to plan for upcoming Commissioning cases
- Work with the regional field service managers to ensure department service level objectives are met
- Coordinate Field Service Technician travel and trainings
Qualifications for service coordinator
- Responsible for processing billing invoices
- 2+ years of Case Management or Service Delivery experience
- Bachelor's Degree in Counseling, Social Work, or a related field
- Ordering of spare parts required to replenish stock levels
- Manage Field Service Technician Vehicle needs (service, registration, fuel cards)
- Ensure Field Service Technician's have what they need – Tools, parts, safety gear, laptops/phones/MiFi