Professional Service Delivery Coordinator Job Description

Professional Service Delivery Coordinator Job Description

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Professional service delivery coordinator provides general user desktop computing training to help users be familiar with the technologies, IT processes, procedures and policies.

Professional Service Delivery Coordinator Duties & Responsibilities

To write an effective professional service delivery coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included professional service delivery coordinator job description templates that you can modify and use.

Sample responsibilities for this position include:

Understand and comply with CSC and ESM business processes and procedures
Managing inventory control, asset recovery, redeployment, disposal, transfer, and retirement, invoice processing
Review and approve problems and agree appropriate action items
Ensure that the appropriate Technical Group Member, Client Delivery Manager (CDM) and Delivery Executive (DE) resources have been escalated to within the given timeframes to assess technical and business impact
Track and report on current status of all existing projects
Ensure all projects are delivered on time and without error
Provide input into client’s scope of requirements and specification design
Evaluate and propose appropriate eSourcing solution and negotiation design
Manage and run eSourcing activities, including kickoff through execution and post event analysis
Design appropriate evaluation criteria/scoring systems which will withstand supplier and client challenge

Professional Service Delivery Coordinator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Professional Service Delivery Coordinator

List any licenses or certifications required by the position: ITIL, OS, RHCSE, IAITAM

Education for Professional Service Delivery Coordinator

Typically a job would require a certain level of education.

Employers hiring for the professional service delivery coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Engineering, Business/Administration, Information Systems, Information Technology, Computer Engineering, Computer Science, Business, Technical, Business/Management

Skills for Professional Service Delivery Coordinator

Desired skills for professional service delivery coordinator include:

Outsourcing environment and IT Industry
Business processes
Computing
Practices and procedures
Principles
Storage and peripheral devices
CSS3
HTML5
JavaScript
Many of these technologies: Python

Desired experience for professional service delivery coordinator includes:

Gain stakeholder engagement at an appropriate operational level and influence effectively
Identify, monitor and manage project risks
Develop pipeline with client to maximize contract
Update client on contract utilization
Present, when necessary, to client on eSourcing opportunities and benefits
Communicate and develop additional pipeline activities with the client as appropriate

Professional Service Delivery Coordinator Examples

1

Professional Service Delivery Coordinator Job Description

Job Description Example
Our growing company is hiring for a professional service delivery coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for professional service delivery coordinator
  • Supporting Service Managers in delivering an effective and efficient Asset Management service to the accounts
  • Ensuring that the account Asset Management contractual obligations are fully understood and fulfilled and that SLA targets are achieved
  • Monitoring day to day asset management functions and ensuring compliance with Asset Management procedures
  • Coordinating activities of functional areas or of department account leads to ensure that business solution objectives are met
  • Assisting in interpreting demand forecasts and in planning and delivering of end-to-end services
  • Maintaining records of account specific service problems and assisting in prioritizing work requests
  • Assisting in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications
  • Assisting in identifying service improvements to increase customer satisfaction
  • Ensuring delivery of projects meets client and company expectations and needs
  • Acting as process manager on behalf of regional operational manager/owner for release management
Qualifications for professional service delivery coordinator
  • Very strong and detailed knowledge of Excel formulations and analytical skills
  • Understands the implications of own actions
  • Perform the installation and configuration of standard Monitoring and Server Lifecycle Management tools based on approved global design, Flexera FNMP (FlexNet Manager Platform), FIM (Flexera Inventory Manager), FIB (Flexera Integration Beacon), IBM BigFix, ServiceNow Discovery, Ansible, EMC Smarts, CA Nimsoft, CSC ChaSe
  • Perform toolset integration, SMARTS/SOI, SCCM->FIB->FNMP
  • Coordinates with other functional members of the project team, infrastructure, database administrators, security, and configuration management
  • Performs specialized programming duties including conceptual system design, specifications development, including writing interfaces to Database Management Systems (DBMS) Designs detailed input and output record layouts, documenting the functions of programs
2

Professional Service Delivery Coordinator Job Description

Job Description Example
Our company is looking to fill the role of professional service delivery coordinator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for professional service delivery coordinator
  • Assist in interpreting demand forecasts and in planning and delivering end-to-end services
  • Maintain records of account specific service problems and assists in prioritizing work requests
  • Assist in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications
  • Assist in identifying service improvements to increase customer satisfaction
  • Ensure delivery of projects meet client and company expectations and needs
  • Perform ‘Billable’ Project work to deploy and upgrade the i.Pharmacy solution and other DXC products and or services
  • Be the single point of accountable responsibility to lead and deliver the implementation of our SAM Solution and Services for the client you are assigned
  • Lead and direct other project resources to meet deliverables and timelines
  • Be a point of escalation and issue resolution to ensure implementation progress to plan
  • Update the SLMS SOW to align with the contract and cost models for each account
Qualifications for professional service delivery coordinator
  • Candidate MUST have experience designing and developing creative enterprise solutions Good interpersonal skills and communication along with the ability to learn new technologies outside of related middleware
  • Side projects and ideas for side projects you haven't started yet would be great
  • You like to collaborate and can give and take constructive criticism cheerfully
  • Lead a cross-functional team that analyzes, designs, and implements the architecture of projects in order to meet solution needs
  • Identify existing and potential issues and design matters in overall system and solution architecture
  • Degree in Health Information Management and/or Information Technology
3

Professional Service Delivery Coordinator Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of professional service delivery coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for professional service delivery coordinator
  • Lead workshops to help gather important information for deployment teams and to help the client to better understand the services they will be getting
  • Organization and collection of License purchase orders
  • Serve as primary point of contact for software
  • Update Flexera SAM system with procurement and licensing evidence
  • Involvement in the process of software acquisition, compliance, maintenance renewals, life cycle planning and costing
  • Track license and maintenance agreement renewals and procurement
  • Design, develop and generate reports that pull data showing license entitlements, installations, usage, renewal, procurement status, and data gaps
  • Identify issues in presenting and reporting of data within the SAM tool in relation to performance, capacity, interoperability, scalability, and manageability
  • Perform quality assurance of license purchase order detail to identify data quality issues
  • Engage with customer on the resolution of data quality issues
Qualifications for professional service delivery coordinator
  • Prepares required system and data requirements documentation, including both program-level and user-level documentation
  • Bachelor’s Degree in Information Technology, Computer/Software/Electrical Engineering, Business, Finance or a related field
  • Load validated license purchase order details into FNMS
  • Create software license compliance reports using FNMS functionality
  • Assess the accuracy of software license rules being applied by the tool against customer’s contractual license rights and adjust accordingly
  • Ability to effectively communicate and partner with technical, non-technical and multi-functional teams and solution architects throughout the project’s implementation phase
4

Professional Service Delivery Coordinator Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of professional service delivery coordinator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for professional service delivery coordinator
  • Be accountable to follow up on open project items to closure
  • General support, administration, and maintenance of the Flexera toolset, including FlexNet Manager Suite (FNMS) and AppBroker/AppPortal
  • Maintain the integrity of the FNMS platform on AWS (Amazon Web Service) across production and staging instances in multiple regional environments
  • Manage and support Flexera FNMS Application and data feeds for integrity and accuracy
  • Provide hands-on experience with building/maintaining interfaces to pull/push raw license consumption information
  • Implement new systems or add-ons, helping with problem resolution, and tests to ensure system efficiency
  • Participate in performance tests and identify bottlenecks and opportunities for optimization
  • Use software development discipline to optimize day-to-day work through better automation, monitoring, alerting, testing and deployment
  • Provide around-the-clock support coverage, working Incident/Change tickets in queue
  • Support documentation of standard processes and best practices
Qualifications for professional service delivery coordinator
  • Minimum 3 years project leadership or management experience
  • Project management certification desirable – PMP, 6 Sigma, Scrum
  • Advanced Microsoft Excel experience (will be performing complex data quality reviews, VLOOKUP, creating pivot tables, data filtering)
  • Advanced Microsoft Visio experience (will be creating process flows as required throughout the project)
  • Advanced Microsoft Project experience (will be creating and managing projects as required throughout the role)
  • Understanding of software asset management processes, tools, and technologies
5

Professional Service Delivery Coordinator Job Description

Job Description Example
Our company is hiring for a professional service delivery coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for professional service delivery coordinator
  • Is involved in the incident review phase (Post Incident and Root Cause reviews)
  • Sponsors the continual development and socialization of Situation Management Process of high priority Incidents across Deliver
  • Apply technical background and knowledge of industry trends to operate critical or high-risk technology areas/customer groups
  • Providing L1/1.5 assistance to the client users over Email & Chat
  • Resource would also need to create incidents from the emails received from the users
  • Working as the first level contact to the users, Resource would be required to work on stringent SLA guidelines
  • Provide basic level troubleshooting on Windows machines
  • Resource should have experience on desktop and windows application troubleshooting
  • Resource would also be required to route unresolvable issues to next level of support
  • Working on a leveraged model the resource may need to support more than one account
Qualifications for professional service delivery coordinator
  • Exceptional project management, leadership, planning, and organizational skill, including the ability to multiple projects simultaneously
  • Self-motivated, enthusiastic, interpersonal, and team building skills
  • Strong quantitative and analytical skills including the ability to accumulate, organize, and assimilate large amounts of information
  • Possess the ability to approach issues flexibly and respectively, drive what matters, demonstrate integrity and know when to seek expertise and experience of your peers and management
  • Self-starter, proven ability to deliver high-quality work, demonstrate a customer-focused mindset
  • Fast learner (training will be provided)

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