Service Delivery Coordinator Job Description

Service Delivery Coordinator Job Description

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Service delivery coordinator provides information technology (IT) services, business process consulting and ensures IT compliance to the business units and functions in Greater China.

Service Delivery Coordinator Duties & Responsibilities

To write an effective service delivery coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included service delivery coordinator job description templates that you can modify and use.

Sample responsibilities for this position include:

The Service Delivery Coordinator is responsible for coordinating the steady state service delivery to client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction
Responsible for creating repositories for HOST/RDC documentation, process, procedure and standard work instructions, service catalogue
Confirm savings achieved with client
Track and report hourly utilization
Allocate appropriately tiered interpreters to assignments in line with customer service level agreements
Ensure that accurate updates are made to the system to enable a thorough audit trail to be completed for all assignments
Work with the rest of the operational support teams to ensure the efficiency of our service
Escalate any issues to a Senior Team Member where appropriate and in a prompt manner
Must possess the ability to adapt to new and changing HRIS other HR systems
Providing support to the Service Delivery team in the delivery of contracted services to the TTG from of the managed service partners

Service Delivery Coordinator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Delivery Coordinator

List any licenses or certifications required by the position: ITIL, OS, RHCSE, DOT, SLA, IAITAM, SAML, LDAP, PMP, CITT

Education for Service Delivery Coordinator

Typically a job would require a certain level of education.

Employers hiring for the service delivery coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Engineering, Business/Administration, Information Systems, Information Technology, Computer Science, Business, Computer Engineering, Technical, Science

Skills for Service Delivery Coordinator

Desired skills for service delivery coordinator include:

Microsoft Office Products
Outsourcing environment and IT Industry
Business processes
Ethernet
General billing inquiry and dispute resolution
Account resolution and adjustments
ITIL
Information systems products and services to assist users
Fiber optic telecommunications network business with experience ordering and managing off-net services
High-risk technology areas/customer groups

Desired experience for service delivery coordinator includes:

Be able to deal with the elevated stress levels during network outages and/or meeting milestones for key deliverables
The pressures of supporting a trade floor environment
Firm understanding of IT Service Management processes and project management
Threat detection and data leakage protection (Network DLP/Vontu/Symantec, Guardium
Procurement processes and practices with category experience
Principles of business administration and economics as applied to the procurement function

Service Delivery Coordinator Examples

1

Service Delivery Coordinator Job Description

Job Description Example
Our growing company is looking for a service delivery coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service delivery coordinator
  • Prepare template deal related documents, such as Commission Agreements, Leases
  • Manage and coordinate fee-earners mail or other administrative duties, as necessary
  • Collect required expense documentation for fee-earner and provide to administrator
  • Provide deal numbers to administrator for proper coding of deal related expenses
  • Party
  • Manage listings of professional memberships and broker licensing and work with fee-earner, market leader, and Operations Director on maintaining current licenses and memberships
  • Facilitating service delivery team day to day operations across multiple services
  • Coordinating and resolving critical issues through effective communication with consumers of services (internal & external)
  • Capturing and facilitating best practices to improve efficiency and over-all quality of services delivered by the team
  • Working directly with other service delivery coordinators service owners to ensure quality of services
Qualifications for service delivery coordinator
  • High proficiency with Microsoft Office Programs including Word, Excel and PowerPoint
  • Background in Exchange or Cloud desirable but not required
  • Must be able to handle irate customers in a calm and professional manner
  • Must be flexible to work over-time and weekends
  • Highly organized and strict attention to details
  • Strong multi-tasking skills and prioritizing
2

Service Delivery Coordinator Job Description

Job Description Example
Our company is looking for a service delivery coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service delivery coordinator
  • Ensures project/orders are delivered on time, striving to exceed project expectations
  • Effectively communicates dependencies and project status to customer and management staff
  • Performs milestone tracking and implementation focus across a large cross-functional team with little to no supervisory guidance
  • Proactively manages change in scope, identifying potential issues and devises contingency plan or alternate solution with least impact to customers and projects
  • Manage 3rd party (resource quality be the issue escalation point for project related resources
  • Read and interpret order requests, working with USOCs, FIDs, charge applications/tariffs, contracts, various job aids/resources
  • Resolve exceptions identified in manual and automatic order processing
  • Coordinate and inform customer of internal network activity that may impact/interrupt their services
  • Coordination of the change request process with regards to service delivery
  • Daily communication with the external vendor team responsible for software and
Qualifications for service delivery coordinator
  • Proactively follows up and follows through with multiple tasks
  • Strong computer experience (MS Office, Outlook, Company Software and Web Apps)
  • Able to handle high stress in a professional manner
  • Ability to train peers and conduct presentations
  • Participate in and lead projects as assigned by management
  • Project Coordination/Customer Service skills preferred
3

Service Delivery Coordinator Job Description

Job Description Example
Our company is searching for experienced candidates for the position of service delivery coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service delivery coordinator
  • Focus on ensuring seamless delivery to all clients by administering and allocating workloads across the captioning department
  • Understand the varying needs of our client base so that you can react quickly and appropriately to incoming requirements
  • Understand the various software applications which are used to run the operation, many of which are unique to our environment
  • Assist with and become an expert at resolving employee inquiries, creating the necessary paperwork for processing and/or entering changes (personal data, job information, reporting line changes, compensation changes, etc) into the HR Systems SAP and ADP
  • Track throughout the order entry and delivery process until revenue is fully realized, and keep customers and internal stakeholders updated on a regular basis
  • Take ownership of resolving any rejected orders by working with the appropriate expertise across the International organization and/or the customer
  • Data entry experience in moderately complex systems
  • Basic understanding of HTML and online media management
  • Experience working with customers in collecting requirements and deliverables for small projects
  • Excellent documentation skills with a proven ability to write clearly and concisely
Qualifications for service delivery coordinator
  • Clear and effective written and verbal communications skills preferred
  • Basic telecommunications technical knowledge
  • Able to gain the trust and respect of a team
  • Work in partnership with the regional centre and the Canadian business as a key user and subject matter expert of Procure to Pay services
  • Represent Canada at regional cross-functional Accounts Payable, Indirect Procurement and Finance Service Desk service delivery review meetings
  • Review and analyse Accounts Payable KPIs and recommend process improvements
4

Service Delivery Coordinator Job Description

Job Description Example
Our company is searching for experienced candidates for the position of service delivery coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service delivery coordinator
  • Accountable for the service delivery, including quality (TSQ), costs, availability and escalations
  • Responsible for the evolution for his/her service(s) and bring insight to the business
  • Accountable for the premium support delivered to the Board of Directors and Executive Board Members
  • Benchmark with other Nestlé or non-Nestlé entities having similar needs or service in place to not re-invent the wheel
  • Drive onsite IT workplace operations with service provider (linked to the physical site/location)
  • Be the onsite business contact for LGO services
  • Collect, understand and challenge business requirements
  • Ensure efficient use of the GLOBE solutions
  • Ordering IT material for HQ entities and for Swiss entities without local IT
  • Managing the validation of exceptions for material in HQ
Qualifications for service delivery coordinator
  • The discipline is to be very careful when working around live equipment in the data center
  • Facilitate Accounts Payable invoice support and issue resolution with internal clients and external partners
  • Administer credit card aging report review for Canada and the US and review cheque usage, including contacting employees with aged items and non-compliant usage
  • Represent Canada on Procure to Pay regional/global projects and system upgrades
  • Conduct orientation sessions with new hires on relevant P2P and Fleet services
  • Ability to manage time and resources to meet multiple demandsStrong communications skills
5

Service Delivery Coordinator Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of service delivery coordinator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service delivery coordinator
  • Make all decisions needed, established in cooperation with the Parts & Service Site Board, to reach the Orders/Tenders requirements
  • Make a decision about spare parts engineering solutions and choose best parts distribution channel (Central/TSE/Unnumbered)
  • Coordinate market request related to design of changes in busses after delivery (CBS PAS)
  • Closely cooperate with Aftermarket Project Managers and other Parts & Service Delivery Coordinators to secure full product support delivered via projects and Orders/Tender related activities
  • Take an active role in developing future ways of working, with an end user and customer mind set
  • Coordinates & completes the tasks/ functions of the contracted services at client location to meet requirements
  • Serves as the primary Concentrix IT contact for delivery for that particular center under the leadership of the respective IT SDM
  • Consistently provide excellent customer service to the delivery account(s) represent delivery needs and goals within the Concentrix IT organization
  • Build relationships with local in country delivery leadership
  • Build excellent relationships within Concentrix to deliver exceptional IT service to the delivery – in cooperation with the IT SDM
Qualifications for service delivery coordinator
  • High level organizational skills with a strong ability to multi-task and maintain high quality standards
  • Excellent interpersonal skills with an ability to effectively communicate with customers, sales, technical support personnel, and other telecom professionals
  • MUST be able to convey information in a logical and professional manner in verbal and written forms
  • Strong knowledge and understanding of telecom products and services
  • Directing service delivery throughout the region
  • Establishing a baseline against which to benchmark performance

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