Service Delivery Consultant Job Description

Service Delivery Consultant Job Description

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Service delivery consultant provides thought leadership and direction on adoption of industry best practices and new tools/technologies in the areas of master data, data integration, data management, data architecture and database design in the context of developing and supporting appropriate technology solutions to support business objectives.

Service Delivery Consultant Duties & Responsibilities

To write an effective service delivery consultant job description, begin by listing detailed duties, responsibilities and expectations. We have included service delivery consultant job description templates that you can modify and use.

Sample responsibilities for this position include:

Service Delivery lead for Health & Insurance Carrier Management
Avaya Data – (ERS-4850,4550,5530,5520 &PASSPORT-8600, 8610,8800)
SECURE ROUTER-4134, 1001,SR2330
BAYSTACK 5530,450-24T,5520-48T,460T,470T
VPN CONTIVITY 1010,1100,1600 etc
Avaya Cajun Switches(P330,C363,P130)
Wireless Access Controllers(8100) & Wireless access points ( 8120,2200)
ARN ROUTER, CHECKPOINT FIREWALL
VSP 4000, VSP 7000
Provides support to end user installations, configurations, upgrades and migrations through basic problem solving and troubleshooting

Service Delivery Consultant Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Service Delivery Consultant

List any licenses or certifications required by the position: ITIL, PMP, CSM, AWS, III, IAT, SFDC

Education for Service Delivery Consultant

Typically a job would require a certain level of education.

Employers hiring for the service delivery consultant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Business, Engineering, Technical, Management, Education, Service Management, Finance, Graduate, Business/Administration

Skills for Service Delivery Consultant

Desired skills for service delivery consultant include:

Industry trends to operate several critical
High risk technology areas/customer groups
Infrastructure technologies and business applications
Their relationships
Experience with Change Management
ISO20000
IT Service management processes and practices
Data flows
Microsoft CB
New areas

Desired experience for service delivery consultant includes:

Analyzes symptoms, logs and date required to resolve issues of low to medium complexity
Proposes and monitors the implementation of solutions for customer reported incidents
Determine and develop approaches to solutions within a limited scope
Identify protocols needed to provided interoperability in a multi vendor solution
Exposure to supporting global customers, working in 24*7 environment
Primarily involved in Incident and Problem Management, Implementation & Critical Outages Support

Service Delivery Consultant Examples

1

Service Delivery Consultant Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of service delivery consultant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service delivery consultant
  • The Analyst reconciles those entitlements (based upon Product Use Rights, rules, allowances, they embody) with software inventory information (Install Position) to produce a compliance summary (Gap Analysis)
  • The Analyst will be expected to understand all aspects of the software life-cycle – from licensing to purchasing to deployment to decommissioning
  • Understand Product Use Rights, license allowances, and contractual entitlements for software products and manufacturers (with a specialty in manufacturers)
  • Analyze purchase records and other entitlement information (including contracts, EULAs, EAs)
  • Produces customer deliverables and participates in customer communication across the entire life-cycle of a Software Asset Management (SAM) project
  • SME in Vendor Products
  • License Management (FNMP tool or other Software Assets consoles)
  • Software Asset Management knowledge
  • Proficient at Communication
  • Ability to perform duties independently with general supervision and self learner
Qualifications for service delivery consultant
  • Self-motivated to meet deadlines and deliver best-in-class service excellence
  • Travel agency and/or airline experience
  • Strong fares and ticketing knowledge
  • Experience in working and implementing online booking tools
  • Moving and relocating customer equipment from one site location to the next for site moves, remodels
  • Knowledge of Six Sigma tools and its application
2

Service Delivery Consultant Job Description

Job Description Example
Our growing company is looking for a service delivery consultant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service delivery consultant
  • Fortify relationships with clients and manage their expectations
  • Responsible for ensuring negotiation, agreement, and maintenance of SLA’s / OLA’s Propose process improvement plans, seek required approvals and execute them on time
  • Develops learning reinforcement tools such as job aids and other learning tools
  • Ability to plan, monitor and control projects, ensuring effective and efficient use of resources with Managed Services
  • Liaise with necessary departments within the payment management business unit to improve the effectiveness of application roll outs and to ensure the prompt resolution of any issues
  • To engage with the development department at the start of any new development and identify any areas that may cause a problem when products are handed over into a production environment
  • Provide leadership in the navigation of complex service delivery models through direct or channel models
  • Manage the procurement and ordering of equipment, solutions
  • Manage logistics, ensuring equipment is shipped, received and delivered to site within the schedule
  • Ensure that projects are delivered within customer agreed to targets of scope, schedule, quality and cost
Qualifications for service delivery consultant
  • Experience in delivering infrastructure and/or application projects, preferably using the OMCS standards and processes
  • Openness to change and ability to adapt in a fast moving environment a must
  • 2 years experience managing the delivery of services in a matrixed
  • Demonstrated strong and effective communications skills and working
  • Undergraduate degree in business, education, adult education, social sciences, organizational development and related fields preferred (or equivalent experience)
  • Certificates from ATD Human Performance Consulting or The Center for Effective Performance preferred
3

Service Delivery Consultant Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of service delivery consultant. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service delivery consultant
  • Coordinate with other teams to identify and analyze root cause of Asset Database errors (exceptions), reconcile the discrepancies, and ensure root cause is resolved and error generation is eliminated
  • Understanding Organizational Mobile Learning Needs- Integrates across the organization to understand and validate mobile learning needs to effectively drive or enable employee performance
  • Authoring Product Requirements and Managing the Requirements Governance Process- Writing requirements documents for the next release, and socializing them with the organization
  • Acts as Liaison to GHR Technology- Supports the technical build-out of the product, and communication/adoption effort for the product
  • Provides Product Documentation and Education- Oversees and contributes to user documentation and training
  • Strong Matrix Management Skills - Partners with vendors, Learning and Leadership Development, instructional design, technology, communication, risk, compliance, business partners to deliver mobile learning solutions
  • Strong Process Orientation and Organizational Skills – Thinks about processes end to end, maps out milestones, deliverables, and communication plans, considering pitfalls, barriers and opportunities along the way
  • Provides Executive level Communication and Product Reporting
  • Monitor alerting systems for system failures, User management, OS performance troubleshooting and tuning and applying security and kernel updates, addressing issues as they arise in a multi-tenant enterprise cloud infrastructure
  • Manage vendor relationships to effectively track service requests
Qualifications for service delivery consultant
  • Ticket Workflow tools like Client Service Center, Remedy
  • Demonstrated results orientation, implementing practices and processes that drive accountability
  • Functional knowledge of ISO or similar processes
  • Excel and data management skills
  • Ability to partner with internal and external team members across all areas of the enterprise
  • Develop training and appropriate documentation to support the onboarding and standardization of delivery team processes including team Scrum guidelines, work management in enterprise agile work management tool, feature/story best practice guidelines
4

Service Delivery Consultant Job Description

Job Description Example
Our company is searching for experienced candidates for the position of service delivery consultant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service delivery consultant
  • Responsible for requirement gathering and user story writing
  • Participate in scrum meetings, translating user stories to tech delivery teams
  • Work in partnership with Technical Project Managers and product owners to execute on initiative work
  • Research and analysis to facilitate solution determination
  • Provide program recommendations based on facts and processes from the business
  • Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division
  • Ability to follow hardware and software best practices as defined by the Managed Services management
  • Thorough knowledge on below BAU processes
  • Experience in other SAP supported databases like DB2 is a bonus, but not required
  • Four-year degree with Computer Science or Business Administration or MIS focus (or equivalent)
Qualifications for service delivery consultant
  • Familiar with Network Assets
  • Servers & Server Components, Appliances, Routers, Switches
  • Written & Oral
  • Comfortable with MS Office applications
  • Data Base knowledge a plus (MS Access)
  • Critical client problem management
5

Service Delivery Consultant Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of service delivery consultant. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service delivery consultant
  • Formulate the business requirements to support OFRM and OIMT in implementation of the system
  • Design the required workflows for the system functions
  • Analyze any main risks involved in servicing the finance community through the tracker, working with the other BMS Units
  • Define the parameters for the Knowledge Management repository and search functionalities of a future Tier 0 portal
  • Prepare detailed project plan, including a GANTT chart following the commencement of project activities
  • Assist with the development and enhancement of key regulatory compensation processes (i.e., Covered Employees and Control Function Feedback) for execution by partners
  • Provide recommendations for timelines and steps necessary for key partners to launch and execute regulatory compensation processes
  • Organize and maintain information for regulatory work streams for historical and reference purposes
  • Assist with creation of presentation materials of key topics to executive leadership
  • Work within the Regulatory team to assist with items such as regulatory inquiries, response and open regulatory requests
Qualifications for service delivery consultant
  • Coordination of internal technical and product teams
  • Documentation of action plans
  • Root Cause Analysis documentation
  • Corrective action creation, assignment and tracking
  • 10+ years of information security industry experience with at least 5 years in a leadership role
  • Deep understanding on how Critical Security Controls (CSC), NIST 800-53, ISO 2700x, and ITIL framework apply to client environments

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