Advisor, Service Delivery Job Description
Advisor, service delivery
provides proactive recommendations to the customer for improving their use of Dell EMC backup & recovery solutions to help maximize their satisfaction with Dell EMC.
Advisor, Service Delivery Duties & Responsibilities
To write an effective advisor, service delivery job description, begin by listing detailed duties, responsibilities and expectations. We have included advisor, service delivery job description templates that you can modify and use.
Sample responsibilities for this position include:
Works closely with the Solutions Architect to identify system performance issues to identify and drive the automation of daily tasks
Partners with business leaders to ensure execution of developed strategies in the areas of employee relations, retention, performance development, engagement and leadership development
Working experience or exposure to an End User environment
Treatment of trailing liabilities (e.g., departure cash bonus, equity and other deferred compensation)
Develop Standard Operating Procedures/documents to carry out day to day activities in
Apply upgrades on a regular basis, and upgrade administrative tools and utilities
Provides technical leadership during the implementation of an engagement
Performs according to established safety standards
Management and troubleshooting of Host, Network and Splunk environment
Analyzes network/data center/DR and recommends upgrades/changes
Advisor, Service Delivery Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Advisor, Service Delivery
List any licenses or certifications required by the position: ITIL, EMC, BCFP, MCSE, RHCE, CCNA, VCP, PMP
Education for Advisor, Service Delivery
Typically a job would require a certain level of education.
Employers hiring for the advisor, service delivery job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Business, Business/Administration, Education, Technical, Management Information Systems, MBA, Public Health, Health, Information Management
Skills for Advisor, Service Delivery
Desired skills for advisor, service delivery include:
Technical aspects of hardware/software subject matter
Administration and create reports on the reporting tools like Dell EMC DPA
Best practices related to security
Disaster recovery
Firewalls
Load balancers and web application architectures
Performance
Virtualization technologies and concepts
Dell EMC products Exhibit a Positive attitude to customers and other employees
Linux operating system
Desired experience for advisor, service delivery includes:
Documentation of processes, issues and reports when required
Participation in customer meetings and weekly operations meetings with the remote teams
Expert experience with at least one if not most of the following languages
9+ years experience with VMware ESXi, ESX 5.x, vCenter 5.x is strongly desired
3+ years experience with Cisco networking and Cisco UCS desired
Profound knowledge of Netapp-ONTAP, VNX,Unity, SRM along with CISCO
Advisor, Service Delivery Examples
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Advisor, Service Delivery Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of advisor, service delivery. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for advisor, service delivery
- May be required to perform other duties when requested
- Day-to-day operations will include the allocating storage, modifying existing storage configuration and troubleshooting incidents and issues
- May be required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring
- Work as part of a team and be technical lead for architectural design, strategies and plans
- Gain EMC Certification for products supported in the client’s environment
- Monitor, maintain and inventory
- Accountable for maintaining the application ecosystem, and achieve application SLAs
- Partner with core infrastructure & application development teams to resolve defects
- Execute defect elimination plans and identify actions to ensure overall service stability
- Facilitate meetings for both technical and business audiences, often across multiple functional departments
Qualifications for advisor, service delivery
- Qualified candidates must have a minimum of 1 years' experience working in a similar role with a proven track record
- Understanding of EMC’s products, hardware and storage essentials (Will be considered add on Expert certification in relevant technology /product
- Ability to work autonomously at the Senior Manager or Director level
- Perform advanced troubleshooting independently demonstrate ability to lead with a focus on teamwork and persistence
- Creates and sustains high level relationships with vendors, providers, and contractors
- Quick reaction time
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Advisor, Service Delivery Job Description
Job Description Example
Our growing company is hiring for an advisor, service delivery. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for advisor, service delivery
- Regularly communicates status of project and all applicable customer issues to the project owner
- Responsible for undertaking daily operational duties, in a diverse, multi-skilled operational team
- Required 8+ years’ experience as a Datacenter engineer in a large single site or multiple site Enterprise IT or managed services organization
- Perform daily integrity and availability checks of all hardware resources and critical system services
- Practical hands-on expert experience with VxblockTM technologies
- Perform systems/software administration, backup/recovery monitoring, problem resolution, and change & incident management
- Investigate and troubleshoot current and potential environmental impacting issues
- Co-ordinate, manage and apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
- Design and plan interventions that facilitate organization changes
- Conducts complex forensic employee investigations by identifying the issues and parties involved and providing a thorough and accurate investigative report with appropriate recommendation(s) for corrective action that mitigates significant liability to the company
Qualifications for advisor, service delivery
- Approximately 8 plus years of experience in Global Mobility specifically with individual US expatriate tax
- 2+ years’ experience with Cisco networking, Security strongly and Cisco UCS desired
- 4+ years or more of IT Service Management, data center, server, and storage management, virtualization, Citrix, networking, systems management, and/or project management are recommended
- Solid knowledge on any backup and restore skills
- Backup software integration with most commonly used applications in industry
- Should have knowledge on ticketing tool like ServiceNow
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Advisor, Service Delivery Job Description
Job Description Example
Our company is hiring for an advisor, service delivery. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for advisor, service delivery
- Monitor service and production reports to ensure all required and expected performance is met or exceeded
- Tracks performance against established service level objectives
- Facilitates the resolution of disputes and problem escalation arising from performance related activities
- Coordinate with cross-functional business areas and stakeholders to capture, plan and confirm ongoing performance relating to contractual agreement, issue management and service delivery assessments
- Strengthen the organization through talent planning activities
- In partnership with business leadership and talent acquisition develop workforce plan
- Drive change management practices to enable organizational effectiveness execute diversity & inclusion strategy to foster culture than will maximize our competitive advantage and skills of the workforce
- Leads projects with network-wide impact, including holding responsible parties accountable to project implementation timeline and deliverables
- Is a subject matter expert for compliance with all employment laws, regulations, and policies, procedures, and processes
- Proactively works with Facility and Network/Planning Engineering/Real Estate on planned facility openings, expansions and annexes to support staffing initiative planning
Qualifications for advisor, service delivery
- 8 years of professional experience supporting medium to large scale environments
- Administration knowledge of one of the virtual desktop platform is required, Citrix or Horizon View (Preferred)
- Working knowledge with at least one if not most of the following languages
- Operational knowledge of virtualization or container technologies and concepts is required
- Experience with and operational understanding of database technologies is a plus
- Must be very Customer focused and have an excellent Customer Service attitude
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Advisor, Service Delivery Job Description
Job Description Example
Our company is looking to fill the role of advisor, service delivery. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for advisor, service delivery
- Responsible for metric definition, measurement, and reporting process and recommends plans for performance improvement
- Confirms reported metrics and summaries are aligned with what is valued by the customer and accurately reflect IT performance
- Researches market trends and builds relationships in HR organizations outside of the company to stay current on trends and best practices for strategy development
- Acts as coach and mentor to leaders and HR professionals
- Working with a team of NAS/NAS professionals for a Global customer
- Represents Virtustream in a professional manner to customers, Virtustream Partners and other Virtustream personnel at all times
- Develops and cultivates strong customer relationships
- Participates, as needed, as a technical expert in the pre-sales qualification and is responsible for the delivery of the technical architectural design, strategizes and plans that will be delivered in the engagement
- May occasionally be called upon to act as a backup to the Project Manager or to provide team technical leadership on specific implementations
- Must have experience in Host / SAN connectivity, VM
Qualifications for advisor, service delivery
- Expert level understanding of layer 2 switching, layer 3 routing, IP protocols, Ports & traffic flow patterns in typical DC environments
- Strong operational knowledge of Virtualization platform – VCP preferred
- Operational knowledge of networking
- Knowledge of basic familiarity with EMC/non-EMC storage products, Basic NAS/SAN concepts are mandatory
- Experience in enterprise event management and incident management
- Must be willing to work in 24X7 shifts
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Advisor, Service Delivery Job Description
Job Description Example
Our innovative and growing company is hiring for an advisor, service delivery. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for advisor, service delivery
- The ability to know when to escalate a problem to ensure issues resolve in a timely manner
- Should be detail oriented, able to do multitasking
- Demonstrate ability to learn the business quickly
- Vendor Relationship Management Preferred Skills
- Reviewing client request and updating the status of each request
- Assisting management in planning request execution sequences based on client need, timing, and priority while adhering to SLAs and tracking achievements
- Aligning all production changes with internal release management
- Providing IT support to internal teams regarding clients inquiries and issues
- Driving ticket escalations to address concerns in a timely manner
- Communicating status updates of projects with internal and external partners
Qualifications for advisor, service delivery
- Preferred experience with VMAX, VNX, VPLEX, XtremIO, Brocade SAN, Power Path, Recoverpoint replication, SRDF, Solutions Enabler, Unisphere and SRM, DPA, migration technologies
- EMC certifications preferred
- 4+ years or more of IT Service Management, data center, server, virtualization
- EMC SourceOne for Email Archival Solution
- Basic knowledge in MSSQL Server 2008
- Active Directory, Microsoft Exchange, Failover Clusters, SCOM & SCCM