Delivery Service Manager Job Description

Delivery Service Manager Job Description

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Delivery service manager provides project and thought leadership in the design, development and implementation of Meijer Digital Shopping solutions for (but not limited to) Pickup and Home Delivery services.

Delivery Service Manager Duties & Responsibilities

To write an effective delivery service manager job description, begin by listing detailed duties, responsibilities and expectations. We have included delivery service manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Ensure Performance Development (PD) process is undertaken as per Policy
Management of policies processes and procedures to support best practise service in line with ISO 20000 compliance for our Client account
Line Management and staff development responsibility for the Service Management team
Perform analysis to document client components inclusive of critical locations, circuits and design nuances
Compile, review and monitor versatility matrix
Managing the IT delivery to ensure compliance with defined contractual service levels
Transition of projects into the BAU service ensuring operational readiness and acceptance
Management of Continual Service Improvement on the account
Building and maintaining the client relationship through effective communication and regular service review meetings
Customer focused complaint management including thorough investigation, review and links to continual improvement

Delivery Service Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Delivery Service Manager

List any licenses or certifications required by the position: ITIL, PMP, PMI, ITSM, V3, IPMA

Education for Delivery Service Manager

Typically a job would require a certain level of education.

Employers hiring for the delivery service manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Education, Business, Engineering, Technical, Management, Information Systems, Business/Administration, Technology, Information Technology

Skills for Delivery Service Manager

Desired skills for delivery service manager include:

CMM
Classic
Conversions
Design
Development
FIS products and services but not necessary
Financial and preferably loan industry
Financial services industry
ISO
Implementation and the correct project application

Desired experience for delivery service manager includes:

Thorough knowledge & understanding on convergence, data architecture, back-end system integrations like MQ, Websphere, GW interfaces, CRM integrations, collaborative applications and integrations, interface programming
Accountable for supporting service delivery for Telcos & Contact center environment (inbound, outbound & blended) along with an in depth knowledge and working experience on Avaya, Cisco, Nortel, Genesys product line and solutions
Working for project rollouts or new initiatives/major changes in the system
Strong logical analysis skills
Experience in facilitating teams and meetings
Lead team in the midst of uncertainty

Delivery Service Manager Examples

1

Delivery Service Manager Job Description

Job Description Example
Our company is looking for a delivery service manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for delivery service manager
  • Provide technical management services to include project planning (collecting requirements, WBS and schedule development, estimating costs, identifying risks , ), project execution (managing, monitoring and cost containment and schedules, risks, reporting, ) and project closure with lessons learned
  • Organize and facilitate various working group sessions and Joint Application Design (gJAD) sessions
  • Support standard SDLC phases by regularly performing tasks such as interpreting program specifications and providing analysis, contributing to design, reviewing programming/coding and testing results
  • Ensure regular reports on service performance and improvement plans are produced and shared with Business Relationship Managers and business stakeholders
  • Support capacity management to identify any capacity issues, specify any required changes, forecast future capacity requirements based on business needs, IT trends, and key transformation projects
  • Work with the team of Service Managers to negotiate and resolve process or resource issues to optimise the entire portfolio of services
  • Engage with Production Management and Infrastructure teams to ensure appropriate service delivery and prompt resolution of issues
  • Accountable for the successful consistent delivery of the agreed targets and the proactive management of the Lines of Service and appropriate management escalation should any be at risk
  • Awareness of all changes impacting the “Live Service” and ensuring that such changes do not adversely impact the service
  • Understand, manage and mitigate the impact of service failure through proactive management of service issues
Qualifications for delivery service manager
  • Effective in building relationships with clients, suppliers, peers and subordinates
  • Flexibility to navigate successfully in a matrix management structure and rapidly changing environment
  • Ability to implement and deliver against Service Delivery best practices and deliver Process Improvement
  • Define SLA’s and ensure the SLA’s are achieved
  • Technical background in IT network environment
  • Experience in managing relationships with customers
2

Delivery Service Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of delivery service manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for delivery service manager
  • Conduct project status calls, meetings and document meeting notes and action items
  • Coordinate and schedule implementations in multi-vendor environment
  • Maintain a current knowledge of the applications and their impact on deployment schedules
  • Work as integral member of technical teams and provide leadership to the team
  • Act as liaison between government personnel and program leadership
  • Guide and manage team
  • Implement secure applications and ensure system compliance
  • Ensure Network Global service availability and performance targets are met
  • Manage and lead teams to meet agreed service levels
  • Lead the planning and estimation for fixed price projects/change requests
Qualifications for delivery service manager
  • Excellent understanding of Service Delivery Operations (ITIL) and relationship with Service Level Agreements
  • Pull in additional resources when needed specialist teams or people for specific issues / opportunities
  • Open-minded and able to work in a team either as a team leader or team member and to arrange group work
  • Effective use of Lean, Six Sigma, Kaizen methodologies and tools
  • Working knowledge of Rally
  • Service Restoration Mgmt - 1
3

Delivery Service Manager Job Description

Job Description Example
Our innovative and growing company is looking for a delivery service manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for delivery service manager
  • Management of internal policies and procedures and auditing weekly/monthly as necessary
  • Management of any performance reporting and dashboard information for department
  • Regular weekly/monthly building audits (in and out of core hours) to ensure services are being delivered to a satisfactory and safe standard in line with contractual SLAs and KPIs
  • Chair regular monthly champions meetings
  • Chair regular monthly vendor meetings and review performance against SLA and financial targets
  • Building, robust ongoing management and forecasting of the soft services budgets ensuring accurate track of spend
  • Deputising for the senior manager and peers as necessary
  • Liaise with internal teams who deploy, configure and maintain client environments within Managed Hosting
  • To manage the delivery of services to clients against an established Service Level Agreement and Service Operating Schedules
  • To manage the implementation of minor projects against agreed contracts specifications
Qualifications for delivery service manager
  • Graduate with more than 10 Years of Experience in MCP, ITIL Certfied, PMP Trained
  • Experience in ITIL Service Management module
  • Strong technical negotiation skills
  • Experience of showing confidence under pressure in customer meetings
  • 5 years Domestic Cash Management Experience with a deep understanding of Treasury Solutions product/service offerings
  • 2 years Customer Service Experience with a strong background in high touch client service
4

Delivery Service Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of delivery service manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for delivery service manager
  • The manager will coach the caseworkers and Team Leads on any identified areas needing improvement and encourage growth
  • The manager will be expected to set member goals and objectives and perform quarterly and annual member performance evaluations
  • The manager will have responsibility for a minimum of two functional teams
  • The manager is comfortable communicating with client and other external stakeholders as required as part of regularly scheduled status meetings
  • The manager can drive special projects from inception to completion and communicate progress, roadblocks, and results both verbally and in writing up to and including a the composition of a formal memorandum to the client
  • Ensures deadlines and production schedules are met and reallocates workloads as necessary
  • Assists other IT management team members to establish strategies and priorities for overall IT operations by analyzing and understanding the current and future IT operation needs
  • Develops and recommends tactical and strategic plans for information processing operations
  • Identifies and recommends cost-saving and continuous improvement initiatives within the information processing area
  • Understands processing environments for supported products and services
Qualifications for delivery service manager
  • ITIL or/and Project Management knowledge
  • Project Management and/or ITIL certification is considered as a strong plus
  • Strong working knowledge with Asset Management Systems and IT Service Management Systems (i.e., SCCM, Absolute Manage, Service Now)
  • ITIL Certified, Experience in managing teams/Project Management and additional languages
  • Knowledge of ITIL Service Delivery practices or ITIL certification (or equivalent)
  • An excellent working knowledge of ITIL service management processes
5

Delivery Service Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of delivery service manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for delivery service manager
  • Providing communication links via various protocols, SFTP, and monitoring ongoing operations
  • Supervises a team primarily comprised of non-exempt employees or contingent workforce with well-defined, limited scope
  • Directs daily work activities of teams providing remote (offsite) service
  • Role is primarily tactical in nature
  • Ensure operational excellence by monitoring key metrics and ensuring team goals and contractual commitments are met
  • Resolve/monitor routine escalations, as appropriate
  • Joining Location- Bangalore, Chennai, Hyderabad, Pune, Delhi- NCR
  • Part of the global Infrastructure Operations Management team responsible for the overall performance and availability of XL Catlin IT Infrastructure
  • Perform Service Management activities across Colleague Care, Service Management, escalations and general on-the-ground duties
  • CAS escalations from within the North American Region
Qualifications for delivery service manager
  • 15+ years experience in the high tech industry
  • Demonstrated success leading and managing a team of 10+ IT consultants
  • Experience supporting a successful consulting business
  • Technical background as an IT professional to relate with and earn credibility with the Consulting team
  • Expertise in middleware or infrastructure platforms is greatly preferred
  • 5+ years in a technical management/leadership experience (Manger/Director level)

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