Manager, Service Delivery Job Description
Manager, service delivery
provides analytical support and ad hoc reporting to Finance and Operations by utilizing Excel queries and Hyperion reports.
Manager, Service Delivery Duties & Responsibilities
To write an effective manager, service delivery job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, service delivery job description templates that you can modify and use.
Sample responsibilities for this position include:
Work with the service owner to provide the Voice of the Customer (Define and express the needs of the customer)Line of Business Subject Matter Expert to GTI
Manage the Exception to Standards Process
Co-ordinate MEPC Command Centers, liaising with all Business units
Disaster recovery and Business continuity liaison
Understand product service delivery needs for compliance with policies
A qualified candidate must have performed in a customer facing project management role in a software focused, professional services company or department · Preferably 5-10 years of relevant experience in Service Delivery or similar role · Bachelor Degree in a related field · Excellent communications and relationship skills
TIL v3 Foundation strongly desired
Determine key metrics for evaluating performance relative to problem solving
Ensuring all technical solutions for existing / upcoming audit points is viable with a clear and defined process for deployment
Attend necessary meetings to provide guidance regarding business unit- s priorities (i.e., BU moves, hardware refreshes, enterprise wide deployments)
Manager, Service Delivery Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Manager, Service Delivery
List any licenses or certifications required by the position: ITIL, PMP, PMI, ITSM, V3, IPMA
Education for Manager, Service Delivery
Typically a job would require a certain level of education.
Employers hiring for the manager, service delivery job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Education, Business, Engineering, Technical, Management, Information Systems, Business/Administration, Technology, Information Technology
Skills for Manager, Service Delivery
Desired skills for manager, service delivery include:
Business protocols and acumen
Excel
& PPT
MS Office applications: Word
SQL
Similar tools
Smart View
Tableau
Hyperion Planning
Hyperion Strategic Finance
Desired experience for manager, service delivery includes:
Drive Continuous service improvement activities track
At least 6 months experience in service delivery
Communicate with the business unit to address day-to-day service delivery questions and to evaluate overall client satisfaction via regular customer interaction formal surveys
Degree in Engineering or equivalent through experience
At least 5 years experience in Minimum 8+ yrs of exp of Service Delivery, Minimum 2+ yrs of Leadership Experience
At least 5 years of experience from Support Services, Network Operations, Consulting or Project Management within the Telecom or similar industry
Manager, Service Delivery Examples
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Manager, Service Delivery Job Description
Job Description Example
Our company is looking to fill the role of manager, service delivery. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, service delivery
- Facilitate and participate in root cause analysis on all areas of operational targets, tactical and strategic
- Focus on continuous improvement of the performance of the regional SCO units the processes used in the deliveries, as part of the Strategy Deployment initiatives
- Lead key initiatives to build / transform capability within the functional area that are fundamental to business success including areas of safety performance, execution excellence, cost reduction, value delivery and cycle time improvements
- Lead, facilitate and execute projects and/or Kaizen Events
- Manage projects requiring cross functional support and drive functional requirements addressing barriers and leveraging new discoveries / opportunities to realize highly-effective solution
- Manage stakeholders to identify project expectations, success metrics, and project status
- Set and drive local Daily Management Boards and business rules alignment
- Proactively develops & maintains executive client relationships building new relationships within assigned client base
- Develop solutions for complex business & client challenges
- Provide post-sales, lifecycle relationship and support and/or analytical support to solve a wide range of issues or problems
Qualifications for manager, service delivery
- Provide Support and manage Novel 4.0 Support with disk less nodes
- Interacting with customers and internal support teams manage all aspects of Change, Incident, Problem Management, Staffing and budgeting
- Designing of complete network architecture includes freezing of solution, Bill of Material (BOM) and Network Design for various customers, which includes solution like WAN/LAN, Wireless Networks, Network Security
- Managing recruitment, training and selection of network personnel organizing, planning, and staffing operations
- Part of critical situation handling team to assist Network Operation Center (NOC) personnel in troubleshooting network problems, network capacity optimization including routing optimization, routing convergence, traffic planning
- Understanding and passion for online products/services like database creation, online presence
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Manager, Service Delivery Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of manager, service delivery. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, service delivery
- Accountable for all operational issues and risks and ensuring each has clearly documented and agreed plan which is tracked through to closure
- Accountable for the chairing of service review meetings with the customer and ensuring these are fully documented and all actions progressed in a timely manner
- Accountable for the chairing of performance reviews with the relevant ITS Delivery teams and ensuring these are fully documented and all actions progressed in a timely manner
- Ensure customer satisfaction levels are maintained through the use of Scorecards and Continuous Service Improvement Plans
- Provide service management input to the virtual account team and assist in identifying new opportunities
- Ensure ITS Service Management standards are applied without exception
- Working with Project Management, agree PM Operational Acceptance deliverables and be the final signature for operational handover from Programme/Project Delivery
- Oversee the end to end management of any IT involvement in Client DR invocation
- Due to the nature of the role on occasions it may be necessary to provide support out of normal operating hours in support of exceptional customer circumstances
- Manage resources utilization on projects
Qualifications for manager, service delivery
- Analytic and continuous improvement methodology skills
- Previous configuration or implementation experience with global enterprise systems, preferably manufacturing, retail, and distribution systems
- Excellent ability to communicate with customers and staff at all levels
- Microsoft application knowledge
- Previous, direct hands on experience with one of the infrastructure domains is a great asset (storage, servers, networks)
- 5+ years of demonstrated infrastructure services delivery through vendor or external party
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Manager, Service Delivery Job Description
Job Description Example
Our growing company is looking to fill the role of manager, service delivery. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager, service delivery
- Identify, track and mitigate against service issues and risks
- Good expertise in handling Global Support projects
- Proficient in Application Value Management Methodologies
- Will report into Global Delivery Management team
- Expertise in handling Shift Rosters and Managing team working across Shifts and regions
- Travel as necessary to Client offices in EMEA locations and talk to business team & key Stake holders
- Ensure Finalized AMS process is followed across all ticket resolution activities
- Accountable for the delivery of services as per the defined contract for the projects being managed and adherence of SLA’s as per contract
- Accountable for service performance through definition and management of metrics/KPI’s
- Represent the delivery team to provide updates during governance meetings like weekly review, monthly performance and business review meetings
Qualifications for manager, service delivery
- Managerial skills record (at least 3 years) in IT support and/or service delivery environment
- Strong working knowledge of ITIL process framework (ITIL Certificate highly preferred)
- Decision-making ability, reliability and flexibility – able to respond to changing demands and take on additional responsibilities as required
- Strong negotiation, leadership and interpersonal skills
- Ability to prioritize and spread the workload
- Positive drive and enthusiasm with excellent analysis and problem solving skills
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Manager, Service Delivery Job Description
Job Description Example
Our company is hiring for a manager, service delivery. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager, service delivery
- Carry out on and off site reviews
- Pre Sales Support where required
- Collaborate with Client and assigned TAM to develop IT infrastructure strategy
- Prepare customer quotes/proposals associated with clients as assigned
- Hold Strategy and Review meetings with assigned clients
- Create and present Recommendations Documents post turn-up for all clients assigned
- Participate in pre-sales activities as requested (Sales Calls, Presentations, Product Demos)
- Attend any marketing and sales meetings, and provide constructive input
- Communicate all issues, escalations and emergencies to appropriate staff
- Occasionally perform billable consultative services
Qualifications for manager, service delivery
- Empathy and commitment to handle complaints and to deal with service requests jointly with Operations, Product Management and Treasury Solutions/Commercial RM's
- Display leadership skills appropriate to situation
- Ability to organize and lead others who are not direct reports
- Good decision making and judgement
- Supplier ManagementITIL v3 Certification
- Qualified to a minimum of ITIL v3 Foundation (or equivalent)
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Manager, Service Delivery Job Description
Job Description Example
Our innovative and growing company is hiring for a manager, service delivery. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, service delivery
- Responsible for the enabling of the strategic direction and management of infrastructure across all businesses in Singapore and Wealth Management Hong Kong, interact with the Singapore Technology teams
- The role needs to be hands on and will also ensure alignment with all corporate policies, standards and strategic directions established by Global Technology Infrastructure and Group Architecture & Solution Delivery Services and closely interact with IS4F
- Managing day to day delivery of services into clients
- Acting as bridge between client dedicated account teams and shared delivery teams
- Monitoring and management of delivery of services to contracted SLAs
- Acting as single point of contact for your client counterparts for end to end delivery of projects and services throughout the lifecycle
- Managing Continual Service Improvement Programme
- Maintain and develop relationships with the allocated cloud partners and their customers, focusing on service issues
- Ensure operational compliance of the contracted services to meet the contractual commitments within the SLA
- Customer satisfaction for allocated partners
Qualifications for manager, service delivery
- Ability to coordinate meetings with diverse teams and retain control where disagreements arise between parties
- Eye for detail and quality
- ITIL v3 Manager Certification
- At least 2 years experience in IT Consulting and Development
- IT background and experience
- Ability to support professional services and increase sales or revenue by demonstrating the value of consulting to our internal sales teams