Services Delivery Manager Job Description

Services Delivery Manager Job Description

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Services delivery manager provides mentoring in project management methodology and processes to other project managers, project teams, and other resources.

Services Delivery Manager Duties & Responsibilities

To write an effective services delivery manager job description, begin by listing detailed duties, responsibilities and expectations. We have included services delivery manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Partner with the GM of ESD CDCO (Cross Domain Capabilities and Operations) team on leading and implementing cross-domain solutions
Facilities Management qualification or equivalent or dedicated experience in Document Services
Proven experience in similar senior Facilities Management role which includes working knowledge and experience of soft facilities services
Knowledge of how to develop and implement procurement systems, contracts, asset registers, including managing bids and offers and price-quality relationship
Experience of working in cross-functional teams and managing teams to achieve objectives, including goals agreed service providers
Experienced in undertaking all duties and responsibilities in compliance with the rules and regulations encompassing Equal Opportunities, diversity, sustainability
An experienced leader, with the ability of communicating a vision or goal to others and lead them to achieving it
Able to manage, compile and implement, forecasts including cost savings reports, and tender financials
Able to exhibit initiative and enterprising skills that contribute to innovative outcomes
Able to develop strategy and changes, manage change and changing conditions

Services Delivery Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Services Delivery Manager

List any licenses or certifications required by the position: ITIL, PMP, PMI, CISSP, CISA, CPA, PRINCE2, CBA, CLSA, CSSA

Education for Services Delivery Manager

Typically a job would require a certain level of education.

Employers hiring for the services delivery manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Business, Engineering, Technical, Education, Technology, Management, Information Systems, Information Technology, MBA

Skills for Services Delivery Manager

Desired skills for services delivery manager include:

Microsoft’s product portfolio
Processes
Project management processes and experience with revenue-based project reporting
NICE Products and Solutions
NICE and industry project methodology
Big Data technologies
FISMA
ITIL disciplines
Microsoft technologies
DevOps

Desired experience for services delivery manager includes:

7+ years experience in technology project management role
3+ experience leading cross-functional programs/projects
Demonstrated capability of implementing cross-functional projects
Project management and people management experience in the IT infrastructure domain
Manage a team of people and business managers in the networking competency
End to end responsibility for Network Services Delivery Global Resource operations for Europe

Services Delivery Manager Examples

1

Services Delivery Manager Job Description

Job Description Example
Our growing company is looking for a services delivery manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for services delivery manager
  • Active engagement of your peers to support you in the successful execution of your role
  • Active sharing of experience and learnings with the broader Project Management Community within Enterprise Services through mentoring, publishing, presentation and participation in community activities
  • Responsible for deal governance and technical certification of new solutions
  • Develop strategic relationship with senior members CIO, CTO of the customer management team
  • Ensure we make a positive impact by delivering solutions that meet or exceed our customers’ requirements
  • Develop your team to reinforce a culture aligned with our values and focused on delivering results
  • Work closely with the Operations and platform teams to continuously improve services and drive automation where effective
  • Oversee the delivery of datacenter, web hosting, and cloud integrated services
  • Provide engagement coordination
  • Responsible for executing client reporting, add-on sales and renewals
Qualifications for services delivery manager
  • Ensure managers and team(s) have clear goals and regular reviews on status
  • Perform yearly appraisals and pay evaluations
  • Present to service line and customers management plans, status and other business related information
  • With Microsoft, Cisco, Juniper, Data Centre, Security or ITIL certificates will be an advantage
  • Strong hands on experience in trouble shooting and problem isolation
  • Able to communicate effectively with both internal an external parties at all levels
2

Services Delivery Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of services delivery manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for services delivery manager
  • Managing the training of Inland Services staff who will use and support the technology
  • Working with the project managers to gain technical and Inland Services governance approval including change control for services to be implemented
  • Identifying and tracking the benefits to be realised by Inland Services
  • Leading the Inland Services IT team through clear communication of the portfolio vision, direction and its priorities to ensure that team members are motivated, their skills and experience develop and knowledge and expertise is retained
  • Reviewing and identifying lessons learned to be shared with IT project Managers and Service Delivery Leads
  • Gather and analyze data from a variety of sources, create analyses and provide reports and metrics for projects led by the VP and Director-Delivery Services
  • Create periodic reports on topics such as vendor performance, cost comparisons, changing workflows, customer demands
  • Create financial models to quantify the opportunities associated with new products, customers and deal structures
  • Work with asset research teams to analyze the impact to MGM of various digital distribution demands and initiatives
  • Develop repeatable, scalable solutions enabling increased efficiency and value
Qualifications for services delivery manager
  • Previous experience in managing the delivery of high quality software solutions
  • An ambassador for modern agile best practice
  • Knowledge and understanding of BDD, TDD, continuous delivery and other software development techniques
  • Experience of and involvement in use of current and emerging development tools, design principles and technologies
  • Good presentation and organizing skills together with analytical mindset
  • Bachelor’s degree and/or equivalent years in education and successful work experience
3

Services Delivery Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of services delivery manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for services delivery manager
  • Establishes appropriate level and frequency of change review with the customer and management team
  • Collaborates with account management on client account growth
  • Ensures operations teams are prepared and kept updated on project changes
  • Track KPIs for the assigned client
  • Act as a team leader for other onsite resource
  • Introduce and lead continuous improvement efforts
  • Act as a technical escalation within his/her subject matter expertise
  • Create process documentation as appropriate
  • Delivers against a defined set of performance standards that contribute to the results of the Delivery Team and NAS
  • These performance standards include but are not limited to Starts Revenue, Setup revenue, Implementation NOI and NPS Scores
Qualifications for services delivery manager
  • Experience working with sales/field teams
  • Ability to meet ambitious deadlines and deliver high-quality work on schedule with multiple projects running simultaneously
  • Ability to make pragmatic, timely, and sound decisions
  • High level technical writing and documentation skills
  • Experience in Shared Services for a Global Company will be an advantage
  • 5+ years of Product Management experience launching multi-channel patient acquisition initiatives or system enhancements inclusive of digital assets, for mid/large-size companies
4

Services Delivery Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of services delivery manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for services delivery manager
  • Directly participates in the development and implementation of training and mentoring programs for staff
  • Works closely with the Alliances to identify partner delivery opportunities identify partner implementation requirements
  • Track, manage and report on deliverable attainment
  • Bring new solutions to market by analyzing proposed requirements and development programs
  • Account management, expansion and development to support CGIs growth plans
  • Managing a team of up to 30 members, from recruiting , assigning, supporting their career development and performance management
  • Participating in the delivery of client engagements
  • Developing and maintaining strong relationships with clients up to C Suite
  • On time delivery of a quotation with all necessary documentation to fully define the technical proposal
  • Maintaining and develop customer relationships from in-house mostly
Qualifications for services delivery manager
  • Self-starter with a desire to learn
  • Adaptability to change/technology for the fast-paced and evolving environment
  • Health Care field/clinical experience a plus
  • Six Sigma Green or other process improvement certifications – PMO
  • Working knowledge of telephone systems
  • Working knowledge of ticket systems like ServiceNow
5

Services Delivery Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of services delivery manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for services delivery manager
  • Creates an environment of intense customer focus and service
  • Assists the team in researching solutions, solicits input from outside industry experts, and recommends solutions to meet business requirements
  • Ensure current Digital Standards are being communicated to and enforced by the QA and CM teams
  • Assigns resources to ensure completion of any projects on schedule and budget
  • Strong understanding of Agile, Waterfall, and Hybrid Methodologies
  • Ensure that all business functions (sales, services, engineering, operations, logistics) deliver the desirable outcome to our customer through proper planning and initiation of our most complex engagements
  • Responsibility (while working with a Client Executive and/or Managing Consultant) for the organization of delivery, management, and improvement of services to support the customer’s business and meet user needs
  • Leading the development, implementation, sustainment, and continuous improvement in coordination of Service Selling and Delivery
  • Align with Chief Technology Advisor, Managing Consultant, PS Business Manager, ITC Program Manager, and other business unit leaders on project/program organization
  • Active stakeholder and driver in underlying operations process to direct continuous improvements across the supporting teams in all aspects of our service delivery
Qualifications for services delivery manager
  • Expert knowledge of technology applications with proven expertise in a library environment
  • Knowledge of business intelligence tools such as Oracle BI, Tableau, JMP, Minitab and SQL proficiency
  • Fluent in German very good written and spoken in English
  • At least 2 years of experience working in a data-oriented media environment
  • Must have experience with film, TV and digital platforms distribution nomenclature and localization requirements
  • Candidate must have a solid understanding of efficient and scalable data mining and an ability to use the data in financial and statistical modeling

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