IT Delivery Manager Job Description

IT Delivery Manager Job Description

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IT delivery manager provides project planning, milestone management, scope management, resource forecasting; financial management; change management across the project portfolio.

IT Delivery Manager Duties & Responsibilities

To write an effective IT delivery manager job description, begin by listing detailed duties, responsibilities and expectations. We have included IT delivery manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Facilitate VSM Change Management
Ensure Technology specific change management processes are adhered to by IT Project team members, where applicable, in developing, managing and tracking deliverables for the project
Liaising with other parts of Fixed Income Investment Bank on strategic initiatives
Manage the full delivery of a new Supplier Risk Management application
Initiate projects and manage the definition of high level scope
Develop integrated baseline project plans adapting estimating models as required, documents estimating assumptions, refines plans and manages performance against them
Provide schedule and cost forecasts including risk based provisions
Manage project scope/requirement changes, multiple and competing demands and priorities determining and conveying impact on budget, time and risk using appropriate fact-based metrics/assumptions
Determine quality standards and oversee the execution/production of project deliverables (including production implementations) and management documents
Identify and resolve/escalate potential conflicts between long-term architecture direction and project constraints

IT Delivery Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for IT Delivery Manager

List any licenses or certifications required by the position: ITIL, PMP, PMI, MS, CSM, SCRUM, SDLC, ISO, II, MCSE

Education for IT Delivery Manager

Typically a job would require a certain level of education.

Employers hiring for the IT delivery manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Business, Technical, Education, Information Technology, Engineering, Business/Administration, Management, Technology, Project Management

Skills for IT Delivery Manager

Desired skills for IT delivery manager include:

Financial management and budgeting
Relevant technical disciplines
Change management
HIPAA
I/S processes
Problem management
SOX
ANSI/X9 TR-39
Human resource policies
ISO 9001

Desired experience for IT delivery manager includes:

5 or more years of Project Management experience, preferably within Consulting or Professional Services industry
Bachelor's degree in Business / IT and/or equivalent work experience
PMP Certification an asset AND
3+ years' experience managing large, complex, cross–functional IT projects
3+ years' experience utilizing a structured project management methodology and formal tools/approaches
Proven expertise in project estimation, planning, tracking, scope control, risk and issues management status reporting

IT Delivery Manager Examples

1

IT Delivery Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of IT delivery manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT delivery manager
  • Performance management and development of the Project Managers
  • Assign employees to specific client engagement projects with a goal of effectively balancing resource utilization needs with planning targets, skill allocation, actual utilization and staffing levels
  • Works with the Professional Services leadership team, program / project managers and client relationship managers to identify the type of technical and business resources needed, assembling teams that are qualified to perform the work and financially aligned with project budget and schedule plans
  • Engage in projects as early as the sales cycle and oversee them through successful delivery to customers
  • Portfolio Management with focus on the integrated solutions rather then application solutions
  • Manages the portfolio of projects, Project Managers and Business System Analysts for the Australian geography
  • Resolves complex issues and conflicts and escalates to executive level where required
  • Oversees project closure initiatives
  • Plans and executes projects with value up to $1mm and above (benefit/cost), and at least a high level of complexity and uncertainty including managing project scope, requirements changes, multiple and competing demands and priorities determining and conveying impact on budget, time and risk using appropriate fact-based metrics / assumptions
  • Engages Technology specific governance processes to ensure IT Risk and compliance due diligence is applied, ensuring project adheres to applicable risk and compliance procedures, as relevant to impacts resulting from the change being introduced by the project
Qualifications for IT delivery manager
  • Advanced knowledge of project metrics, including gathering, reporting, trend analysis, and presentation of metrics
  • Ability to encourage, motivate and mentor team members
  • Postpaid Operations and Monitoring involving Service provisioning /De-provisioning in Mediation
  • Familiarity with a variety of technologies including mainframe, distributed (UNIX and Windows), and IT infrastructure such as servers, authentication, file transfer protocols, Web 2.0
  • Be able to handle work pressure
  • Be able to carry out multiple assignments
2

IT Delivery Manager Job Description

Job Description Example
Our company is looking to fill the role of IT delivery manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT delivery manager
  • Ensuring the technical delivery of all services meets quality, scope and service level requirements
  • Ensuring all changes and other customer service requests are fulfilled correctly and in a timely manner
  • Acting as an escalation path into and outside the I&O organization
  • Participating in problem resolution efforts and post-incident reviews
  • Scoping, planning and managing small projects within the IT environment
  • Maintaining a detailed understanding of I&O service offerings, delivery processes and technical capabilities
  • Identifying, documentation and implementing process improvement initiatives
  • Acts as a liaison between organizations
  • Coordinates with Service Providers and service delivery organization in the development of targeted performance levels which are aligned with the overall IT goals
  • Applies leading edge knowledge of principles and concepts to achieve effective execution of the governance process for BPT sourcing agreements
Qualifications for IT delivery manager
  • Strong knowledge of IT infrastructure, including items such as networking, data centers, messaging, mobility, servers, storage, databases, virtualization and voice
  • Direct experience with Agile delivery methodologies and able to drive Agile adoption
  • Knowledge of the Wealth Management domain is preferred (but not mandatory)
  • Have financial accountability of to 5-8 MM in both expense and capital dollars
  • Manage demand ingestion of work
  • Assist in Development of an Enterprise Governance model
3

IT Delivery Manager Job Description

Job Description Example
Our innovative and growing company is hiring for an IT delivery manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT delivery manager
  • Coordinates and drives the resolution of performance issues, system failures, incidents for the Division
  • Leads a team and accountability for operations and maintenance of the applications under his/her span of control
  • Partner with project managers and PMO organization to ensure quality project delivery that aligns with IT PMO standards
  • Working with business sponsors and stakeholders to review project proposals in order to determine project goals, scope, time, budget, and procedures for accomplishing project and staffing requirements
  • Developing and maintaining project plans, including administering support and maintenance Project Server plans
  • Responsible for project initiation, planning, control, execution and communication activities pertaining to technology and business solutions
  • Ensuring solution design and delivery fits with agreed upon guidelines including functional, technical, performance, security, scalability, process, and total cost of ownership
  • Managing the day-to-day details of the project including the plan, schedule, resources, task assignments, scope, budget, issues and risks
  • Leading the effort in creative approaches to problem solving and quality deliverables supporting business needs
  • Reporting schedule, budget and delivery details to business and IT management
Qualifications for IT delivery manager
  • A Bachelor's degree in Business Administration or other related discipline
  • Previous experience managing a team of at least 5 direct reports with responsibility for performance management, compensation oversite and work assignments
  • Proven experience managing complex IT projects
  • Financial services industry experience – specifically check processing
  • Experienced in the use of alternate and emerging payment technologies and implementations (i.e., Apple Pay, Pay Pal, ) across Card Not Present and Card Present environments
  • Proven participation in the vendor selection and management process for a wide range of IT solutions
4

IT Delivery Manager Job Description

Job Description Example
Our growing company is hiring for an IT delivery manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT delivery manager
  • Adhering to project methodology including proper documentation, status reports, meeting minutes, issue and/or risk logs and any other documentation related to the management and administration of the project
  • Partnering closely with project team and leadership to ensure proper support, training and communication documents and/ or plans are completed as needed
  • Conducting audits of all IT projects to ensure compliance with project methodology and standards
  • Managing the releases of new product features
  • Manage recurring support activities (resources, testing, support, ) required to enable specific business activities
  • Manages a group of intermediate level IT employees
  • Participate as a key member of an IT Management Team
  • Responsible for financial management including AOP, budget management, and forecasting
  • Responsible for team building and development including organization structure, recruiting, global team management
  • Compile and present Management Reports on team performance including metrics, deliverable status
Qualifications for IT delivery manager
  • Demonstrated expertise with open, interoperable technical standards used for federated authentication, multi-party federation metadata management, and identity assurance
  • Experience designing, building, operating, and maintaining IAM infrastructure
  • Experience with access control modeling methodologies, authorization policy management, and risk-based methods of access lifecycle management for applications and data
  • Experience in project management processes and methodologies, , project lifecycles
  • Experience managing projects in custom software environment
  • Experience working with Senior leadership in an IT governance forum
5

IT Delivery Manager Job Description

Job Description Example
Our company is looking to fill the role of IT delivery manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT delivery manager
  • Collaborate with multi-functional business teams on appropriate uses of technology, IT solutions and tools
  • Manage strategic vendors to ensure service operations standards
  • Ensuring the implementation of small or medium projects/services as per arrangements (budget,time, quality standards, functional requirements, corporate rules)
  • Managing project/service teams dispersed in matrix structure (work organisation, allocation of resources, motivating and appreciating)
  • Building, maintaining and managing relations with Business Partners
  • Identifying Business Partner requirements concerning the application and service development,consulting and proposing solutions and accountability for their delivery
  • Managing cooperation with external vendors of services/solutions, ensuring availability of and engaging appropriate resources
  • Implementing improvements with a view to increasing cost and resource efficiency and optimization of existing services and project processes
  • Supporting innovation in scope of processes and technologies
  • Performing tasks entrusted by the superior
Qualifications for IT delivery manager
  • In-depth understanding and knowledge of Identity and Access management concepts, processes and general trends in the industry
  • Experience implementing Oracle Identity and Access Management stack - Oracle Identity Manager(OIM), Oracle Access Manager(OAM), Oracle Adaptive Access Manager(OAAM), Oracle Identity Federation(OIF), Mobile, OES, OUD, OVD
  • Stay up-to-date with product evolutions and Portfolio expansion
  • University degree or equivalent field experience (preferably in IT, Service Delivery, Business Administration and/or Sales & Marketing)
  • 5-8 years experience of working in a Travel Industry IT customer facing environment
  • Experience of working in an IT Services and/or Service Delivery environment

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