Operations Delivery Manager Job Description

Operations Delivery Manager Job Description

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Operations delivery manager provides contractual guidance to services delivery teams and team members to ensure project delivery is compliant with contractual terms.

Operations Delivery Manager Duties & Responsibilities

To write an effective operations delivery manager job description, begin by listing detailed duties, responsibilities and expectations. We have included operations delivery manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Work with in-country Operations Managers to develop and coordinate deployment plans, to ensure delivery of strategic initiatives
Develop strong relationships with our global 3PL partners, supporting delivery of fundamental strategic change to operations whilst still ensuring consistent high performance
Establish and maintain relationships with all brokerage operations, T2, and vendors
Cross train with Mail Operations to include the management of all incoming and return mail including the vendor management
Support engagements related but not limited to Financial Operations, Supply Chain, and Project and Acquisition Management
Day to day line management and development of the assessment team
Engagement of the team with company initiatives and process
Monitoring the ongoing performance management and development of Examiners
Ensuring process is in place and is followed for the appropriate and timely recruitment of Senior Examiners
Candidate Experience

Operations Delivery Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operations Delivery Manager

List any licenses or certifications required by the position: ITIL, PMP, CAPM, ISO, SAFE, LEAN, V3, BCP, SDO, TOGAF

Education for Operations Delivery Manager

Typically a job would require a certain level of education.

Employers hiring for the operations delivery manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Business, Computer Science, Technical, Management, MBA, Finance, Business/Administration, Education, Project Management

Skills for Operations Delivery Manager

Desired skills for operations delivery manager include:

Process management and products
Operations
O2C team members to ensure that members achieve their full potential
Change models and what for change to be successful
Appropriate qualifications in project management
Business requirements and emerging supply chain thinking
CDM regulations
Contractual terms and conditions to facilitate potential negotiations with customers
Internal and external regulatory frameworks
Subsea production equipment and services

Desired experience for operations delivery manager includes:

Minimum 10+ yrs of exp of Service Delivery
Minimum 4+ yrs of Leadership Experience
Experienced people manager with experience in build and run the bank initiatives
Have a good understanding of the drivers of retail credit risk
Good inter-personal skills to build and maintain productive working relationships with various business partners across the Bank and at different levels of organization
Strong ability to manage productive relationships with business partners and stakeholders

Operations Delivery Manager Examples

1

Operations Delivery Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of operations delivery manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations delivery manager
  • Provide leadership and oversight for the Service Desk team members as it pertains to all helpdesk operations
  • Communicate, stay current, and thoroughly understand the Service Desk operations in order to demonstrate the business value
  • Create operational delivery plans in line with our evolution
  • Be involved in transition planning project workstreams
  • Engage with other internal departments, particularly Programme Management teams, in securing buy-in for Logistics projects to ensure timely delivery of global DC changes
  • Look to drive synergies in global best-practice where possible
  • Foster and develop a work environment that supports the values and behaviours of Superdry
  • Manage the Broadridge vendor production relationship which is worth over $25 million per year
  • Manage daily departmental activities related to statements, confirmations, tax, prospectus, and proxy delivery
  • SME and contact for applicable audits and reviews including but not limited to Security Risk Management’s Standard Information Gathering, Statement on Standards for Attestation Engagements SSAE16, Ernst &Young audit, internal audit, SEC audits and FINRA audits
Qualifications for operations delivery manager
  • Hold relevant professional certification (ITIL V2 and V3, PMP)
  • Your strong executive communication skills (verbal/written) and ability to work across the organization and interact/influence/negotiate effectively at all levels of management and peers through both personal interactions the creation and delivery of effective presentations
  • Your experience with business case development for large scale technology and non-technology projects
  • Your knowledge of Financial Services and Benefits Outsourcing industries
  • Industry sector knowledge (finance, manufacturing)
  • Should have managed bigger production support teams with a minimum team size of 20
2

Operations Delivery Manager Job Description

Job Description Example
Our company is looking for an operations delivery manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations delivery manager
  • Ensure realization of project handover with sales to settle the scope, purpose, objectives, deliverables, resources, timelines and structure of the project
  • In collaboration with Senior Project managers perform project risk assessments to identify and appropriately manage issues identified
  • Ensure creation and execution of suitable project communication plans involving project stakeholders
  • Accountable for forecasting and reporting projects allocated to his/her projects team
  • Lead the projects team on hosting regular project status meetings
  • Lead the projects team on generating project Status Reports for Customer and project files
  • Lead the projects team on holding final status meetings and seek to confirm that there are no outstanding issues, and the Customer is satisfied
  • Ensure appropriate action plans are in place to ensure that all project activities are completed in a timely manner
  • Captures project performance reviews to cover important lessons learnt and ensure these or Customer feedback is forwarded to the applicable owner/s
  • Ensure that all revenue triggering documents are accurately complete by the Project Manager and handed to the appropriate function
Qualifications for operations delivery manager
  • Experience with Lean or Six Sigma is a definite plus
  • 10+ years of experience managing data centers, data warehouses or agile development teams in a US IT role
  • 5+ years of experience managing a service provider in IT
  • Strong understanding of FINRA and SEC regulations related to regulatory documents
  • Possess excellent multi-tasking skills while demonstrating strict attention to detail Ability to make sound business decisions and enforce company policies in accordance with applicable regulations and procedures
  • Project management on industry initiatives internally driven projects
3

Operations Delivery Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of operations delivery manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations delivery manager
  • Establish metrics, key performance indicators, and service level agreements for driving the performance of IT service delivery
  • Develop and maintain internal and external relationships to ensure expectations are being met and priorities are set at the appropriate levels
  • Coordinate all levels of customer satisfaction
  • Drive operational excellence, IT best practise compliance and continuous improvement
  • Establish, document, maintain, and enforce the Service Desk and Enterprise Monitoring processes that are aligned with the GBS Governance Team
  • Collaborate with the Service Desk team to develop, implement, and maintain the appropriate structure and sourcing to provide helpdesk support to all regions or business platforms
  • Responsible for delivering the Service Desk service within the agreed service levels
  • Work in conjunction with other BPT teams to streamline Service Desk processes
  • Continuously looks for opportunities to improve the service/cost ratio and first call resolution
  • Schedule and conduct on-going collaboration meetings and strategy sessions to facilitate the process, track progress, and meet improvement goals
Qualifications for operations delivery manager
  • Technical Development or Support experience and should be ready to do hands on technically if required
  • Must be comfortable and effective operating in a matrix organization
  • Strong communicator (written and verbal), able to effectively interact and coordinate with other departments, vendors and business units
  • Ability to solve problems, answer questions and maintain continuity of normal workflows despite frequent interruptions
  • Experienced in enterprise system planning, architecture, design, and implementation
  • Experience seeking proactive solutions to possible issues with a variety of hardware and software
4

Operations Delivery Manager Job Description

Job Description Example
Our company is growing rapidly and is hiring for an operations delivery manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations delivery manager
  • Implement processes and practices that drive consistent, repeatable, execution of delivery operations and delivery execution
  • The candidate will require strong technical, communication and management skills and extensive experience in managing the operations of a business
  • Monitor daily deliveries, ensure data quality in multiple record keeping systems, supports reporting metrics, and actively review information with the Operations Manager
  • Identify, evaluate and understand capability gaps within Operations Delivery through research and operational analysis
  • Develop and maintain the ‘Value Stream’ for Operations Delivery in pursuit of business and operational excellence
  • Lead the prioritisation of the Operations Delivery portfolio to ensure the timely delivery of capability in support of business outputs
  • Any other duties as directed by the Operations Performance & Plans Manager
  • Provide leadership and coaching of vendor management and employees
  • Financial and Operational support for the Region – Provides all reporting and analysis to primary internal customer, the SVP in charge of Americas Delivery organization
  • Key advisor to the Delivery SVP and team on a wide range of financial, operational, and organizational issues
Qualifications for operations delivery manager
  • Proven expertise in desktop and server support
  • Extensive experience with Active Directory, GPOs, DHCP, DNS, and RRAS
  • Experience in Commercial Off-the-Shelf software system integration and implementation Software-as-a-Service
  • 10 to 15 years’ experience in information technology and business/industry work experience and customer facing role
  • Strong communication, interpersonal and organization skills excellent customer and vendor relationship management
  • Ability to converse effectively and fluently in both business and technical terms
5

Operations Delivery Manager Job Description

Job Description Example
Our company is looking for an operations delivery manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations delivery manager
  • Line management responsibility is also required for the UK operations Manager
  • Own daily operations for all IAM platforms and applications, such as, PingID, Ping Federate, Sailpoint IdentityIQ, and Radiant Logic Enterprise Directory
  • Ensure compliance with corporate standards and policies throughout all delivery management activities
  • Support planning and decision-making for improvement initiatives related to profitability, quality, and overall contract delivery at the engagement and portfolio levels
  • Coach and provide subject-matter expertise related to use of core delivery systems, including delivery processes (e.g., Financial Management, Managed Delivery, Quality Assurance, Work plan management) through coaching and extensive knowledge of the delivery process / tools
  • Track and monitor risk and opportunities
  • Ensure compliance to processes and guidelines
  • Capture demand across various initiatives – new, organic growth
  • Initiate and maintain a fiscal year portfolio road map of PD programs/projects
  • Periodically review AOP plan and demand with PD groups to ensure accuracy or adjust as necessary
Qualifications for operations delivery manager
  • High motivation, self-starter, flexibility, common sense and can-do attitude
  • Strong communication skills across a complex stakeholder network
  • Managing specific assigned projects/programs end-to-end
  • Reporting the progress status and
  • Delivering the required improvement results within schedule
  • Experience in complex HR cases (terminations, disciplinary )

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