Manager, Delivery Job Description

Manager, Delivery Job Description

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Manager, delivery provides continual guidance to encourage compliance with JCAHO standards and with other Federal, State and Local regulatory agencies.

Manager, Delivery Duties & Responsibilities

To write an effective manager, delivery job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, delivery job description templates that you can modify and use.

Sample responsibilities for this position include:

Be PC Literate and have knowledge of MS suite Word, Excel
Providing guidance during services sales cycle to CDM Team members
Playing a vital part in business strategy by providing internal practice management risk assessment
Growing the business through mentoring, talent pipeline development, and community evangelism
Developing and disseminating program status reports for internal and external stakeholders including Monthly Delivery documentation for Executive team, weekly status reports, and post-mortem analyses
Leads their team to influence and manage customer expectations, based on contractual agreements for assigned domain projects
Reviews current portfolio of engagements and checks in regularly to ensure delivery is on track within approved scope or that scope changes are properly handled (scope change requests, contract add-ons)
Support, coach and enable employees and partners to drive delivery excellence through customer satisfaction activities and behaviors
ITIL Certification (ITIL Expert and/or Practitioner en ITIL OSA/RCV modules)
Master’s degree in Project Management, Computer Science or related field

Manager, Delivery Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Manager, Delivery

List any licenses or certifications required by the position: PMP, PMI, ITIL, PM, PMBOK, BA, BS25999, ISO9001, IPMA, ACP

Education for Manager, Delivery

Typically a job would require a certain level of education.

Employers hiring for the manager, delivery job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Business, Engineering, Education, Technical, Management, Technology, Information Technology, Project Management, Graduate

Skills for Manager, Delivery

Desired skills for manager, delivery include:

CAP
CMS
Ensures compliance with all regulatory and professional standards of care which includes JCAHO
IHI
Excel
Agile/Scrum methodology
Design and deliver a full range of solutions
Solution to sell
SQL
Microsoft platform technologies

Desired experience for manager, delivery includes:

Work with the Product Owner to translate business requirements into a realistic action plan
Match the deliverables of the roadmap and what needs to be achieved against the capacity and capability of the team
Maintain awareness of the needs of the customer during the delivery process
Provide high level estimates to the Product Owner, measure the accuracy of those estimates and work to continually improve the estimation process
Prioritise the order of work required to deliver maximum business value as early as possible
Experience in facilitating the delivery of high quality software solutions through teams - essential

Manager, Delivery Examples

1

Manager, Delivery Job Description

Job Description Example
Our company is looking for a manager, delivery. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager, delivery
  • Ensuring a culture of IP re-user and development
  • Working with other teams, such as Delivery Excellence and Services Business Desk, in building and maintaining a common set of practices, principles, and templates for managing projects based on existing and established practices
  • Implementing established policies, program governance, monitoring and controls to ensure the successful management and reporting of projects and project portfolios
  • Assist in the development and updating of key project management enablers
  • Driving Portfolio/Project Profitability, Forecast Accuracy, and Revenue Recognition, for consulting and premier contracts, and other financial and business metrics, data accuracy
  • Provide strategic leadership for Application Development, Testing and Maintenance
  • Ensure a strong customer service focus across the Application Delivery function
  • Foster and demonstrate thought leadership and innovation as business partners
  • Build a reliable network of vendor partners and utilize vendor partners to optimize Application Development services
  • Ensure Application Development initiatives deliver on expectations with regard to functionality, timeliness, and cost
Qualifications for manager, delivery
  • Must have demonstrated experience collaborating with sales, architects and clients in structuring work to sell new business
  • Travel required (up to 75%) within U.S. Bachelor’s degree and MBA preferred
  • Bring innovative best practice to all areas of IT, with particular emphasis on application development, testing and support
  • Develops relevant metrics for Application function and use metrics as basis for communication and continuous improvement
  • Manage the financial budget for the group
  • Define strategic staffing plans based on projected demand making use of external vendor partner capacity where applicable
2

Manager, Delivery Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of manager, delivery. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, delivery
  • Build and coordinate plans for continuous improvement and new application support initiatives
  • Hire and retain top quality staff
  • Effectively plan succession and rotations
  • Provide leadership, management and direction to the team
  • Manage development risks that may prevent achievement of project plans
  • Review & approve estimates for all developments, forecasting and managing resource utilisation
  • Recruit and induct analysts, developers and testers
  • Manage performance of team members and conduct appraisals
  • Coach and mentor team members, provide opportunities for team development
  • Communicate frequently with the team through group meetings and individual sessions, ensuring issues/input from staff is listened to and that company and department strategy, goals and decisions are communicated promptly
Qualifications for manager, delivery
  • Develop a cohesive and integrated development team that delivers results
  • Ability to translate business requirements into architecture designs
  • Candidates must be high energy, able to work in a fast-paced environment and able to learn quickly
  • Must have a customer-centric attitude, and enjoy interacting with different types of people and personalities
  • Must have logistics management experience
  • Candidates proficient in both English and Spanish are encouraged to apply
3

Manager, Delivery Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of manager, delivery. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, delivery
  • Manages work in accordance with the frameworks developed by the Service Manager
  • Appoints resources to required roles within the service line area
  • Manages resources assigned to the service line area
  • Coordinates communication amongst resources
  • Monitors and reports on service line area performance
  • Identifies improvement opportunities within the service line area and assists with these improvements
  • Develops metrics and measures for gauging service performance
  • Maintaining accountability for overall quality of the project
  • Promote the principles of health and safety within the Herefordshire contract
  • Ensure that construction costs stay in line with target fees and flag up any situation where costs may alter significantly
Qualifications for manager, delivery
  • Be, ideally, educated to HND/HNC level with good knowledge of construction
  • Have good experience and understanding of working on and off the public highway on construction sites
  • Have good experience and understanding of construction methods, codes of practice, CDM regulations, and risk
  • Hold a Black CSCS Card
  • Prepare 3 monthly and monthly advance works programmes
  • Prepare detailed weekly works programmes to maximise resource and roadspace availability
4

Manager, Delivery Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of manager, delivery. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, delivery
  • You will enable the team to deliver new features and to support the platform, using the appropriate agile methodology, learning & improving frequently
  • You will lead a multidisciplinary team, helping all team members to grow their careers within the company
  • Working with the Product Owner, you will help to define the roadmap for any given product and translate this into user stories
  • You will match the deliverables of the roadmap and what needs to be achieved against the capacity and capability of the team
  • You will ensure that the team build solutions to an appropriate level of quality
  • You will actively participate in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in new ways-of-working from outside the company
  • You’ll share our obsession with mobile, applications and how to use social to delight our customers
  • Translate our product strategy and vision into product features and capabilities since our teams follow an evolving Agile approach to product development
  • Oversee the daily load-out process including the loading of delivery trucks and monitoring the progress of the delivery teams
  • Formulates the delivery plan, in accordance with the goals and timing, set by management or the PEM/Program Manager
Qualifications for manager, delivery
  • Passionate about making a difference and driving for results
  • Must live within the New York metro tri-state area
  • Minimum 5 years professional experience in project management and development team
  • Knowledge in C++/Java and OO technology - Big Advantage
  • Experience with management of development life cycle (from initiation of a project plan to full execution)
  • Insurance or financial background - Advantage
5

Manager, Delivery Job Description

Job Description Example
Our company is looking to fill the role of manager, delivery. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, delivery
  • Understand operational parameters like resource utilization, attrition, Gross Margin, competency mix, and manage business growth effectively
  • Build a team to explore new technologies, and to streamline existing technologies by identifying reuse, candidates for productivity improvements and new ways of working
  • Should demonstrate Innovation / Out-of-the box thinking during pre-sales, while building solution accelerators/frameworks for business growth
  • Managing and owning large and key account to build long lasting partnership with the customer
  • Present in external forums and build network
  • Take accountability for the successful end-to-end delivery of our customer deliveries for the assigned regions and accounts
  • Ensure all customer agreed dates are met, highlighted and managed
  • Manage any customer escalations and expedites
  • Identify jeopardies that may affect the delivery timescale
  • Ensure customer is informed and reporting is on time containing relevant detail
Qualifications for manager, delivery
  • Experience working with a Product Owner and demonstrating the value of delivery
  • Experience applying measures to support process improvement
  • An understanding of build/deployment pipelines and associated tooling
  • Collaborative and un-hierarchical work style
  • Project management methods, Agile and Scaled Agile, relevant organization and business process, experience in managing projects
  • Latest IT technology

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