Delivery Operations Job Description

Delivery Operations Job Description

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Delivery operations provides subject matter expertise and influence to the development of standards and changes to systems/applications/processes to support those standards.

Delivery Operations Duties & Responsibilities

To write an effective delivery operations job description, begin by listing detailed duties, responsibilities and expectations. We have included delivery operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Track a high volume of live digital ad campaigns
Provide local staff with accurate and timely information and support such as cost analysis and justifications, monthly financial reports, business unit variance reporting, analysis of actual versus budget performance, generation of analytical reports at the business unit (BU) and departmental level
Interface with Corporate Finance staff to provide accurate and timely reporting as required
Identify and help to implement vendor cost control opportunities, invoice approval, rate negotiations
Facilitate weekly and monthly metrics tracking/reporting
Management and dashboard reporting of business metrics (monthly management reports, periodic reports on vendor spend, resource utilization, product mix, customer mix, project volumes)
Assist in the development of financial models and pricing for client proposals, new business and product initiatives, and capital expenditures
Management of AFE capital expenditure process, from development of proposals to preparation of submissions, budgeting and ownership of the approval flows
Analyze and develop opportunities for business expansion
Oversee billing (Order to Cash) processes, including operational activities through invoicing efforts, building automation where possible, reducing unbilled volumes and accelerating cycle time (order completion to invoicing)

Delivery Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Delivery Operations

List any licenses or certifications required by the position: ITIL, PMP, MBA, ISO, MCSE, V3, P&P, ASPA, CEBS, SDLC

Education for Delivery Operations

Typically a job would require a certain level of education.

Employers hiring for the delivery operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Business, Education, Computer Science, Technical, Management, Finance, Business/Administration, Technology, Operations Management

Skills for Delivery Operations

Desired skills for delivery operations include:

Transportation systems and processes
Productivity standards
Technology
Coaching drivers through check rides
PC applications
Personal computer applications
Safety and DOT protocols
Processes and customers
Organization
Productivity standards and technology

Desired experience for delivery operations includes:

Must have Configuration experience with Calypso
Designations such as MBA/CFA/PMP/FRM/DMS are a strong positive
Working Knowledge of Calypso is a must
Bachelor’s degree in analytical discipline (Economics, Engineering, MIS, Finance)
Audits & Assessments
Operations, network/voice support, media management, asset management, and coordination for network and cabling

Delivery Operations Examples

1

Delivery Operations Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of delivery operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for delivery operations
  • Develop and mentor people, act as a career counselor and create a high performing organization foster relationships, resolve conflicts, deliver performance feedback
  • Manage relationships and performance of external parties / partners that support the delivery process including finance, registration insurance
  • As a Director within the OPD team, you would partner with senior executives to provide strategic analysis, thought leadership, and development of functional performance plans including multi-year roadmaps and measures that ensure performance sustainably and improvement over time
  • Our Directors lead and coach business teams to identify challenges, understand current state, develop future state solutions, and execute on the most impactful changes
  • OPD Directors are involved strategically and tactically in all facets of the project life cycle from idea generation through full execution for medium to high complexity projects
  • Operate business planning and analytics applications
  • Manage a key portfolio of customer initiatives, with regular reporting and cadences on performance review and service improvement activities
  • Provide escalation support to help prioritize Enhanced Service customer activities, address support challenges that will lead to a streamlined customer experience
  • Engage with key CIO/CTO business partners on BAU & strategic initiatives
  • Monitor overall performance delivery of Network Services related activities, including but not limited to Service Request Fulfillment, Incident Management, & projects
Qualifications for delivery operations
  • Expert-level knowledge of *nix systems and unix system administration at scale
  • Thorough understanding of IP, IP routing protocols, including hands on experience with BGP
  • Experience with 10GE, 40GE, 100GE networking
  • Significant experience with and understanding of Localization businesses
  • Minimum 10-15 years of Finance/Accounting experience at an advanced level
  • SAP accounting software experience and familiarity
2

Delivery Operations Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of delivery operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for delivery operations
  • Oversee the check-in and check-out process of the delivery trucks to ensure accuracy of paperwork and inventory
  • Interacts on daily basis with cross dock and store management team on issues, ideas, processes, priorities, to maintain department at a high level of efficiency
  • Managing and assigning of specific responsibilities to the operations team
  • Work with the Delivery Assurance Manager and Engagement Manager to move checkpoint dates as needed
  • Keep the account manager and others informed about project status and issues that may impact client relations
  • Provide assistance to maintain and update the governance framework and disciplines necessary to support the engagement
  • Understanding of business drivers and how Settlements supports delivery of the business strategy
  • Maintains a rigorous process of account reviews with the team leads
  • Monitors monthly budget reports within Account Receivables Team
  • Understanding procedures and processes for the relevant Businesses, the internal GBS processes
Qualifications for delivery operations
  • Intricate knowledge of ISP topologies, datacenters, co-location environments
  • Familiarity with/experience using Xytech, Filemaker, DL3, OMS, 4D and other post production software packages
  • Proficiency with Microsoft Office (Excel, Word, PowerPoint) required
  • Administrative and automotive experience highly preferred
  • Ten years or more of business improvement and/or design experience
  • Demonstrated success at leading and delivering results for complex strategic, transformational, and growth projects
3

Delivery Operations Job Description

Job Description Example
Our innovative and growing company is hiring for a delivery operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for delivery operations
  • Participate in the bug prioritization process and ensure client and business priorities are communicated to engineering team and work with product management and development to ensure timely resolution of such issues
  • Create operational plans for how to align the client requests, the Product Roadmap, and digital strategy and lead the collaborative planning and execution of the plans across multi-functional teams
  • Establish and maintain regular communications with Leadership regarding Service Quality initiatives, performance, concerns
  • Be a member of Connected Solutions Management team
  • Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance within these processes, accurate reporting and establishing service improvement activities when required
  • Monitor, control and support service delivery
  • Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed
  • Be accountable for the quality of Service and performance
  • Ensure a positive interface between sales, development and client support
  • Plan and coordinate the activities of team members in accordance with the business unit’s financial objectives for the delivery
Qualifications for delivery operations
  • Position can be located in Merrimack, NH, Raleigh, NC, or Covington, KY
  • Advanced knowledge of Six Sigma, Transactional Lean, Quality Management, and core operations management concepts (Six Sigma Black Belt Certification is a plus)
  • Advanced Process Design and Improvement
  • Experience with analysis methodologies (service models, financial models, work & process flows, data flows)
  • Advanced financial modeling / business analytics
  • Computer skills including the use of Visio, Excel and PowerPoint
4

Delivery Operations Job Description

Job Description Example
Our innovative and growing company is looking for a delivery operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for delivery operations
  • Active participation in forecasting and budgeting process
  • Active participation in the business review process internally and externally
  • Manage any aging issues with client bill collections
  • Audit and verify accuracy of all invoices, billing accruals, and client reporting
  • Familiar with contract schedules & contractual terms and have the ability to execute against them
  • Manage &/or participate in periodic ad-hoc projects as required by Director, Client Delivery
  • Perform other duties as directed by Director, Client Delivery
  • Support Delivery Leadership and TC/MU/OG Leadership to effectively manage their portfolio of delivery engagements with insight to understand portfolio health, true delivery status and corrective actions
  • Provide required analysis, intelligence, and support needed to ensure contracts are successfully executed in alignment with guidelines and to mitigate potential delivery risk
  • Enable the processes, tools and techniques to manage delivery compliance and internal controls in support of standard methods, processes, and accepted best practices in project and program delivery
Qualifications for delivery operations
  • Financial Services / Benefits Outsourcing industries experience is plus
  • Knowledge of Financial Services and Benefits Outsourcing industries
  • Administrative and customer-facing experience preferred
  • You have advanced knowledge of Six Sigma, Transactional Lean, Quality Management, and core operations management concepts (Six Sigma Black Belt Certification is a plus)
  • Graduate degree in related field a plus, such as Industrial Engineering, Operations, Finance, or Business
  • Experience with multiple analytics tools such as SQL, Salesforce, Tableau, Excel A successful candidate will need extensive Excel modeling experience at minimum, while experience with database design is a plus
5

Delivery Operations Job Description

Job Description Example
Our innovative and growing company is hiring for a delivery operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for delivery operations
  • Support all hands on efforts in asset management activities that include the retiring of hardware equipment and peripherals
  • Provide daily and weekly reports to Depot lead and Delivery Manager on work status
  • Utilize in house knowledge-base in order to assist with triage
  • Provide on-hands support of all shipping and receiving of IT equipment
  • Basic understanding of software deployment tools and images with SCCM
  • Able to install and configure computer systems with an assigned Operating System image
  • Manage multiple finished goods warehouse operations to pick, deploy, pack and ship customer orders at world-class performance levels
  • Deliver superior customer support through contact center, field service and repair operations
  • Efficiently transport product and parts within Australia and New Zealand
  • Understand service offering needs & manage team to develop innovative operations solutions that provide a competitive advantages and revenue growth opportunities to the business
Qualifications for delivery operations
  • Pursuing a bachelors or associate degree in operations management, industrial engineering, operations engineer, decisions systems, applied math and/or statistics
  • Skill with Python and SQL required
  • This role is a 15-20 hour evenings and weekend evenings gig, so ability to commute to the San Francisco office everyday is a requirement
  • Implement appropriate Operational monitors and instrumentation
  • Bachelor’s Degree with 6-10 years in business management experience (e.g., management consulting, private equity, fulfillment, and operations) and team management experience in a fast-paced environment
  • Review scope, pricing and process contracts to ensure compliance with PSO published business approval policies

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