Delivery Director Job Description

Delivery Director Job Description

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Delivery director provides market Data/Research to client delivery team and clients as business consultant for industry strategies and workforce planning.

Delivery Director Duties & Responsibilities

To write an effective delivery director job description, begin by listing detailed duties, responsibilities and expectations. We have included delivery director job description templates that you can modify and use.

Sample responsibilities for this position include:

Oversee plans while working with peers and stakeholders across lines of business, to ensure that a business architecture and roadmap is developed to address the needs and strategy of both business and technology related to call centre telephony & desktop technology
Staying up to date with industry best practices to educate clients and internal teams on the advantages of various design and implementation options to meet business and technical requirements
Initiate, plan, execute, control and close out each project or program from a business perspective, including co-ordination of cross-project and cross-department resourcing within established timelines
Maintain a good working knowledge of current infrastructure and industry trends with in the distributed infrastructure area of focus
Model Safe Path demo execution best practices in a variety of delivery modalities
Conducts technical deep-dive sessions with vendors and executes short proof-of-concept efforts for business and IT
Partners with VP-level stakeholders across multiple brands to advise on business impacts to technical solutions
Coordinate and plan the overall program including pre-requisite projects, parallel interfacing source system projects across the enterprise
Take accountability for project success including on-time, on-budget, high-quality targets
Develop and define a structure and operating model for the program

Delivery Director Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Delivery Director

List any licenses or certifications required by the position: PMP, ITIL, PMI, ACP, ITSM, PPM, PKI, AWS, CSM, PRINCE2

Education for Delivery Director

Typically a job would require a certain level of education.

Employers hiring for the delivery director job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Business, Education, Engineering, MBA, Management, Technical, Technology, Information Systems, Business/Administration

Skills for Delivery Director

Desired skills for delivery director include:

Internal control responsibilities through training and instruction
Market
Account/program management
Business
Industry
Sales strategies
Service delivery
Practices
Associated legislation and safety standards
Financial analysis

Desired experience for delivery director includes:

Regularly assesses and diffuses complex, and escalated customer issues
Manage all aspects of large, multiple related initiatives to ensure overall projects are closely aligned to and directly support the achievement of the company's strategic objectives in a professional and successful way
Previous experience directing the efforts of a large, multi-functional team preferred
Oversee the testing environment to ensure a robust, effective testing capability that accurately reflects the production environment, and increase efficiency, reduce costs, time involved and improved quality
Optimize and manage the technology investment included tracking of project budget and deliverables and ensuring a detailed financial planning and tracking approach for the assigned budget
Experience in managing vendor relationships offshore partners

Delivery Director Examples

1

Delivery Director Job Description

Job Description Example
Our growing company is looking to fill the role of delivery director. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for delivery director
  • Define and lead the data governance processes, including the creation of IT Business Intelligence team
  • Lead a large team of developers, business analysts, enterprise architects, solution architects, and QA testers
  • Establish and maintain strong partnership with the business owners/product owners
  • Identifies and recommends programs, tools, initiatives and organizational structures to meet changing client and business demands
  • Continue to refine departmental performance metrics in line with Service Delivery direction and oversee delivery of key performance indicators including achieving quality service and client retention targets
  • Develop a scalable delivery strategy for a digital fluency curriculum for Sales and Services consultants that creates an appropriate frame of reference where they have deep, rich knowledge of how our digital assets function
  • Create a certification program around Safe Path demos for use in sales presentations post-sales Service offerings
  • Directs implementation of WebSphere Commerce solutions, including platform capabilities and integrations
  • Prioritizes and plans work for in-house and outsourced development staff
  • Leads design discussions of issues, enhancements and projects, providing SME / technical expertise of the eCommerce platform
Qualifications for delivery director
  • At least one Oracle R12 EBS implementation for GL, AR, Trade Management, Inventory, Advanced Collections, iReceivables, iProcurement, AP, FA, Project Costing, Cash Management, GRC, Multiple implementations preferred
  • Bachelor’s required, ideally in quantitative discipline (CS, Engineering, Math, Econ)
  • 15 + years of progressively responsible experience in developing and implementing complex enterprise systems and managing enterprise services
  • MS preferred in computer science, electrical engineering, or related field
  • Ability to communicate and interact effectively with technical professionals, users who are non-technical experts
  • Work closely with HBO Entertainment outside producers and show personnel to ensure that all digital, video, audio and paper elements are delivered as required, both in a timely and technically-specific manner
2

Delivery Director Job Description

Job Description Example
Our company is looking for a delivery director. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for delivery director
  • Recommending best solutions to upper management based on understanding of business and technical issues
  • Responsible for project management and business integration on major initiatives such as system implementation, process innovation, acquisition integration, relationship management program, Lead organizational effectiveness reviews of alliance capabilities and offer recommendations for improvement
  • Monitor delivery of each of the initiatives, work with business owners to identify risk, issues and mitigating actions
  • Ensure client service delivery is cost effective and has an infrastructure in place to support both internal and external customers
  • Develop content and lead presentations for business and partnership reviews both internally and externally
  • Implement programs to ensure attainment of the business plan for growth and profit
  • Identify and develop support for new opportunities (operational efficiencies, new product features, enterprise integration)
  • You have full financial/budget control and conduct quarterly partner performance meetings overseeing the strategic KPI’s per partner in terms of quality, education, performance and manage the open issue list and renewals
  • You ensure the alignment with all relevant units
  • Hires appropriate technical and project management individuals to meet the demands of our customers Participates in Area/Sub resource and capacity planning processes, use insights to re-skill or adjust resource levels
Qualifications for delivery director
  • Candidate must also have strong team leadership skills and be able to guide production personnel through the delivery requirements process
  • Must possess extensive working knowledge of
  • Must be able to communicate in technical terms with vendors and post production specialists, including but not limited to mixers, editors, and producers
  • Must be detail-oriented and be able to multi-task, work in a fast-paced environment and cope with ever-changing production schedules and delivery deadlines
  • 15+ years of related experience of managing support services, project management, or program management experience
  • Hands-on experience supporting midsize to large corporate environment
3

Delivery Director Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of delivery director. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for delivery director
  • Analyzes, evaluates and plans strategies and methods of approach for complex technical and business problems developed through technical and business collaborators
  • Consult frequently and proactively with existing client to identify program system/service enhancements and/or new business opportunities
  • Manage the technical, business and personnel aspects of Salesforce consulting engagements
  • Manage the invoicing, backlog and resource management activities for the assigned consulting engagements in the Salesforce Business Unit
  • Team with the business developer to collaboratively drive ongoing client development activities
  • Lead the business development efforts from a delivery perspective
  • Leverage your technical depth and broader business understanding to coach and develop the individual contributors that report to you
  • Deliver new, commercially re-usable analytics to drive growth in assets, applications and industry coverage
  • Establishing and managing an effective organizational design for the overall Project(s) that supports the delivery of products and management functions (budgets, staff reviews, etc) required by a large complex organization
  • Working with the Digital Operations Manager and the various Resource Managers to ensure the project(s) are adequately staffed
Qualifications for delivery director
  • Adept at cross-functional collaboration and comfortable with input from multiple sources
  • Key subsystems of WebSphere Commerce Enterprise eCommerce sites from requirements analysis through deployment
  • The Extended Sites model and the different store models within the framework
  • Component services model in WebSphere Commerce
  • 12 – 15 years of overall experience, with hands-on role in applications development and support experience, including 5+ years experience delivering IBM WebSphere Commerce solutions
  • Experience with domestic & international eCommerce sites
4

Delivery Director Job Description

Job Description Example
Our company is looking to fill the role of delivery director. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for delivery director
  • Support the Agile process transformation, including product development flow and technical practices
  • Work closely with Business and Technology executives to develop platforms vision, strategy and execution plans
  • Stay current with industry trends and leads development of key Continuous Delivery innovation platforms
  • Be accountable for growing and developing Next Generation Platform technology by attracting top industry talent
  • Collaborates with business and IT partners on the definition and prioritization of data solution projects
  • Provides direction and development support to Client’s Business Office leadership to ensure Client’s strategic objectives are met along with all key Revenue Cycle performance metrics
  • Delivers ongoing training and development support to Client’s Business Office leadership and staff
  • Challenges the best practices and seeks opportunities to drive process improvements
  • Interfaces with all levels of CSG Senior and Executive Management
  • Develops and manages program operating costs budgets for program activities and monitor expenditures to ensure that they remain within budgetary limits
Qualifications for delivery director
  • Ability to quickly handle shifting priorities and work toward agreed upon goals and target dates
  • Advanced knowledge of multiple related IT functions
  • Advanced level knowledge of enterprise SaaS, PaaS, IaaS solutions and other related cloud technologies
  • Skilled at open-ended conversations and organizing creative thought discussions in to concrete deliverables
  • Ability to drive ROI and TCO performance
  • 10 years’ experience of progressively responsible management experience in Information Technology or related areas
5

Delivery Director Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of delivery director. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for delivery director
  • Works collaboratively with business partners across functions and groups
  • Packages deliverables in a clear and concise manner to help business partners make actionable decisions
  • Identifies opportunities for support to business partners
  • Lead the transformation of service, through data analysis, improvements to process and the leveraging of internal and customer facing technology
  • Drive agile teams to deliver analytics features in the enterprise-grade software products
  • Develop plans and execute them for hiring, retention, and talent development for software engineering aligned to the analytics organization’s vision
  • Work with product management and engineering teams to conceptualize new analytics products and features to delight customers
  • Optimize and define processes and tools, to enable large scale enterprise-grade analytics development and delivery
  • Evolve our metrics program to include quantitative and qualitative measures of value, outcome, velocity, morale, and satisfaction
  • Be responsible for financial management of Continuous Delivery Platform portfolio
Qualifications for delivery director
  • Bachelor’s degree in computer science, information technology or a combination of education and experience required
  • Strong executive communication skills (verbal/written) and ability to work across the organization and interact/influence/negotiate effectively at all levels of management and peers through both personal interactions the creation and delivery of effective presentations
  • Project or Programme Management related certification beneficial, but not essential
  • Advocate customer needs/issue resolution across a global organization
  • Manage a portfolio of new device and offer launch projects, to include ideation and feasibility analysis, through lifecycle and into production and stabilization
  • Manage the intake of proposed projects and initiatives for Enterprise Delivery

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