IT Delivery Job Description

IT Delivery Job Description

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IT delivery provides strategic leadership and oversight for the HBS IT Service Management Program, leveraging the international IT Infrastructure Library (ITIL) best practice framework (disciplines and practices).

IT Delivery Duties & Responsibilities

To write an effective IT delivery job description, begin by listing detailed duties, responsibilities and expectations. We have included IT delivery job description templates that you can modify and use.

Sample responsibilities for this position include:

Actively participate in daily change management meetings and activities
Actively participate in daily change management meetings and activities – Apply technical experience and knowledge of systems supported to review and advise on change requests impacting production environments
Collaborate with colleagues/stakeholders across the organization to get things done
Recommend external vendors and third parties and manages the relationships at the project level
Driving the (UAT) user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results taking responsibility for end to end testing
Manage the EMEIA I.T
Employs appropriate methods to plan, measure, and report on the status, efficiency and effectiveness of Service Delivery
To work alongside colleagues within the IT Group and Manufacturing teams on support, development and project work where directed
Assists development teams during code review, unit testing assist the Business with QA and UAT
This position requires the employee to be exposed to sensitive and confidential information, both technical and informational in nature

IT Delivery Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for IT Delivery

List any licenses or certifications required by the position: ITIL, PMP, PMI, V3, MCSE, MCSA, PM, SCRUM, SDLC, XP

Education for IT Delivery

Typically a job would require a certain level of education.

Employers hiring for the IT delivery job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Business, Information Technology, Education, Engineering, Information Systems, Project Management, Business/Administration, Technology

Skills for IT Delivery

Desired skills for IT delivery include:

Relevant technical disciplines
Financial management and budgeting
Applicable security and privacy practices and regulations
Excel
Change management
Cross-organizational IT functions in technical choices for a variety of large
IT’s technology framework
Strategic efforts
Technical environment
ABB

Desired experience for IT delivery includes:

As a part of initial Lake Operations assessment, determine target SLAs for critical operational processes and assess ability to meet target SLAs given current end-to-end vendor support model in place across all third parties (BIAS, Infy, IBM, Oracle, Cloudera, etc)
Serves in an internal Lake quality and release oversight role ensuring various quality controls and data governance controls have been achieved prior to transition of code and other configuration items into production
Accountable to coordinate the management of lower environments between the release and production support teams tasks as needed to meet development and testing needs
3-5 years of experience in an IT Management/Team-lead role
Experience delivering data centric projects (data collection, cleansing, amalgamation, processing….)
Knowledge and direct implementation experience with data mastering (MDM)

IT Delivery Examples

1

IT Delivery Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of IT delivery. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT delivery
  • Manage daily support operations and custom configuration within proper controls
  • Provide 2nd and/or 3rd level support for respective lending systems
  • Serve as administrator and Subject Matter Expert (SME) for technological product
  • Interacts with Business Units and/or Vendors when necessary to resolve system problems
  • Refresh networking hardware, access points, and backup comms in all stores
  • Track and resolve escalated customer issues daily issues of a complex scope that impact the team and overall business objectives
  • Effectively manage the performance of a corporate IT department and “matrix-ed” teams and to be accountable for IT planning, project delivery, and support functions aligned with a corporate business organization
  • Mentor and lead individuals, providing feedback and identifying opportunities for improvement
  • Collaborate effectively with other IT teams or business partners to manage complex problems to resolution
  • Lead teams to achieve excellence and to drive out waste
Qualifications for IT delivery
  • Knowledge of SOA architecture and design
  • Anticipates, identifies, and defines problems
  • Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple practical solutions
  • ITIL focused, metric and process driven
  • PMP / Prince 2 certification desirable
  • Be well versed in a variety of current techniques, tools, frameworks and technologies relevant to IT Service Management (ITIL, Cloud, SaaS, Software Defined Networking, Mobility, business analysis and process, software development, quality assurance, IT operations, desktop management, IT processes, IT management methodologies)
2

IT Delivery Job Description

Job Description Example
Our growing company is looking for an IT delivery. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT delivery
  • Lead and manage a team of capable technology experts
  • Work closely with project managers and producers
  • Apply your project/program management skills and mentoring others
  • In co-operation with business owners, translate business requirements into technology strategy and plans
  • Set and review budgets and managing cost
  • Define and analyse business cases for infrastructure development
  • Monitor performance and work closely with peers and colleagues to bring out the best in people
  • Identify OKR’s (Objectives and Key Results) and continuously work on improving operations
  • Engage with vendors and partners globally
  • Apply your ITIL experience and capabilities
Qualifications for IT delivery
  • Providing Systems Consulting Services to Clients and internal IT teams as required
  • Acts as a liaison between the IT teams and business to define the systems and its interrelated activities
  • Drive the user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results taking responsibility for end to end testing
  • Review and approve key development and design deliverables, including interface specifications, integration requirements, data schemas, and design documentation, the business’s implementation
  • Minimum 3+ years of related work experience is essential and should include experience in process modeling experience with multi-tiered application development, infrastructure and networking concepts and practices
  • Post-secondary degree with a business and / or technology focus, or equivalent, 3 –5 years in a Business Analysis role
3

IT Delivery Job Description

Job Description Example
Our innovative and growing company is hiring for an IT delivery. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT delivery
  • Collaborate with the the IT Customer Delivery team to transform service descriptions into a usable service catalog for the entire organization
  • Provide system demonstrations of the service catalog to focus groups, both large and small
  • Develop and provide recommendations on service catalog sustainable practices including disaster recovery procedures and catalog updates
  • Lead the introduction of standardised global IT solutions, services and initiatives into assigned business areas
  • Lead enhancement and improvement projects / initiatives across Supply Chain and GMS IT organisation
  • Manage stakeholders relationships across both sites to ensure focus and alignment on project delivery
  • Provide leadership in assessing and understanding the business value of IT initiatives
  • Work with Site IT Business Partner and others to develop an understanding of the business cases for change
  • Develop a deep understanding of how value can be maximised from existing ERP(SAP) and Manufacturing (MES) systems
  • Ensures the highest level of service availability and efficiency of the Service Providers as benchmarked against industry standards, and ensure consistency with enterprise goals and constraints
Qualifications for IT delivery
  • Requires a 2 year degree and a minimum of 1 year of business experience setting up IT Services and accounts required to add personnel to the workforce or remove them from the workforce
  • Performance of the Service Desk team sits within agreed levels
  • Demonstrable experience of supplier management within an IT environment
  • Ability to communicate effectively with all levels of a diverse environment, including senior management, administrative groups and individuals
  • PMO Leadership experience with demonstrated communication, technical, and leadership qualities from entry level employees to senior leadership
  • Experience delivering IT enabled projects utilizing Agile/Scrum and hybrid methodologies
4

IT Delivery Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of IT delivery. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT delivery
  • Accountable for Six Sigma training, usage and goal attainment for the team
  • Governance/Leadership for all program/projects executed or supported by their teams
  • Work with solution architecture to ensure solution recommendations meet business needs and objectives
  • Elicit detailed solution requirements using interviews, document analysis, surveys, site visits, business process analysis and use cases
  • Collaborate with internal and external technical resources, subject matter experts, to establish the comprehensive technical vision for a solution
  • Provide technology and delivery oversight for team of on-site and outsourced developers
  • Managing the weekly scrum processes
  • Provide daily direction and prioritization and support of solutions implementation directly with development team
  • The role will be accountable for delivering projects to budget, time and quality following the Sainsbury’s governance framework
  • Business satisfaction scores confirming delivery to expectations
Qualifications for IT delivery
  • Strong mentoring and coaching skills and influence by example
  • Project Management Professional (PMP) and Scrum Master certification preferred
  • Appropriate communication skills to lead large global team to interface and interact with all levels of leadership
  • Experience developing project/release plans, including a project plan that includes the charter, scope, project management approach, management plans, statement of work, cost estimates, schedule
  • Experience as an IT Product or Release Manager
  • Experience defining and delivering large scale IT products and/or releases
5

IT Delivery Job Description

Job Description Example
Our innovative and growing company is looking for an IT delivery. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT delivery
  • Gather and drive continues improvement in the organization
  • Drive and contribute to the department’s strategic goals
  • Install hardware and peripheral components such as monitors, keyboards, printers, disk drives
  • Responsible for the installation, configuration, maintenance and upgrade of computer hardware and software
  • Provide support for audio-visual systems including repair and/or replacement of projectors
  • Videoconference administration and support
  • Mobile device configuration and troubleshooting
  • Must be will to travel to support construction sites and remote office locations
  • Administer customer satisfaction surveys and discuss improvement areas with client
  • Customer advocate/escalation point into service delivery team 24 x 7
Qualifications for IT delivery
  • Experience managing the development and support for HR, Asset Protection, Asset Management, or Facilities applications
  • Experience influencing cross-functional teams without formal authority
  • Experience leading both on and offshore teams
  • Experience managing team through the use of metrics based scorecards and adherence to SLA
  • Bachelor degree in Computer Science, BS Degree in Business (MIS) or related
  • Four or more years in information technology or directly related field in addition to a degree

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