Account Delivery Manager Job Description

Account Delivery Manager Job Description

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47 votes for Account Delivery Manager
Account delivery manager provides feedback industry knowledge and specific recommendations to Corporate on programs policies products and prices.

Account Delivery Manager Duties & Responsibilities

To write an effective account delivery manager job description, begin by listing detailed duties, responsibilities and expectations. We have included account delivery manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Create policies and procedure documentation on new tasks or processes
Continuously improve delivery processes to reduce delivery costs
Service Mgmt - Delivery and Operations Management – Priority #1
Managing day to day account activity of communication delivery
Act a primary day to day account contact ensure high customer satisfaction
Reviewing and understanding project details of print and fulfillment business requirements for assigned business areas
Keeping leadership and business stakeholders apprised of potential or actual inventory and / or fulfillment issues and provide regular status updates
Daily monitoring of various production fulfillment systems, testing activities, ad hoc projects and support as needed
Track project milestones and deliverables and prepare project status reports
Provide project support on other fulfillment initiatives as needed

Account Delivery Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Account Delivery Manager

List any licenses or certifications required by the position: PMP, ITIL, ITSM, CISM, CISSP

Education for Account Delivery Manager

Typically a job would require a certain level of education.

Employers hiring for the account delivery manager job most commonly would prefer for their future employee to have a relevant degree such as University and Bachelor's Degree in Education, Business, Computer Science, Engineering, Technical, Management, Technology, Economics, MBA, Communication

Skills for Account Delivery Manager

Desired skills for account delivery manager include:

Corporate policies
Products
ITIL Foundations
Key industry IT domains
Markets
Processes
Corporate
German
High risk technology areas/customer groups
Industry trends to operate several critical

Desired experience for account delivery manager includes:

Appreciation of contracts construction and terminology
Experience in management of SLA's
Appreciation of financial and business controls operations
Experience in managing the teams
In Depth knowledge of ICT
Develops and nurtures senior mgmt

Account Delivery Manager Examples

1

Account Delivery Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of account delivery manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for account delivery manager
  • Monitor various fulfillment systems and testing activities
  • Research and resolve common fulfillment errors, data discrepancies, document errors and issues
  • Lead testing for assigned deliverables
  • Manages the deal profit and loss
  • Actively find upsell opportunities
  • Ensures that HP is not in breach of contract by delivering to the contract
  • Ensures that HP is not goldplating services
  • Ensures timely dispatch of invoices to customers
  • Lead all invoice dispute discussions
  • Ensures on time recognition of revenue
Qualifications for account delivery manager
  • Manages and drives the resolution of critical support issues
  • Develops and maintains strong relationships with key customer contacts, partners and third parties operating in the account
  • Proven ability to influence, negotiate and build relationships
  • MS process and technology knowledge and background - preferred
  • ITIL v3 Certified (IT Service Management Training and Certification)
  • Has the ability to acquire the appropriate Security Clearance (Government, Police or Client issued)
2

Account Delivery Manager Job Description

Job Description Example
Our company is looking for an account delivery manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for account delivery manager
  • Create strategies and processes for customers related to performance metrics, escalation change management and communications
  • Act as the Single Point of Contact for customer post-Transition and Transformation
  • Act as SPOC for all customer escalations
  • Lead HP to resolve escalations
  • Is Accountable for the Total Customer Experience of the customer
  • Conduct regular formal reviews with customer to ensure that customer is satisfied with service delivered
  • Deliver SLAs reports as outlined by contract and agreed with customer
  • Supports the Transition Manager in the design of customer-facing reports during Transition
  • Maintains relationship with customer ​senior management
  • Ensures contract renewal, preferably with increased TCV.​
Qualifications for account delivery manager
  • Previous experience in leading large Client support engagements
  • Exposure/experience in project management, Telecom / IT Operations an important attribute
  • Understanding of Profit and Loss statements and detailed cost management
  • Progressive experience managing Client relationships at a senior management/executive level
  • Detailed understanding of Bells provisioning process, end to end
  • Detailed understanding of Solution Delivery Lifecycle from Day 0 through to Day 2
3

Account Delivery Manager Job Description

Job Description Example
Our innovative and growing company is hiring for an account delivery manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for account delivery manager
  • Assures compliance with the company and customer’s HR, PR, legal, financial, ethics and government related policies, strategies, and processes
  • Manage any on-premise PC warehouses as required to achieve SLAs
  • Manage inventory levels to achieve SLAs required
  • Manage inventory levels to reduce lease variance
  • Replenish inventory as required to achieve SLAs
  • Update agreed escalation paths with client as required and as supported by contract
  • Drive continuous Management of Change within client organization as changes are introduced
  • Act as key contributor to contract renewal efforts
  • Responsible for the on-going account delivery support for Managed Print Services (MPS) customers in the Philippines
  • Act as a team leader to a group of onsite administrators (OSA) supporting the account
Qualifications for account delivery manager
  • Competency in Incidenct and Change Management Governance and process
  • Ability to mine and analyze data to identify trends and operational challenges
  • 4 - 6 years in a management role with experience in accounting and/or controlling with specific experience in accounts payable management
  • Beginner level of knowledge of MS Project
  • Previous staff management and / or mentorship experience
  • Strong interest and / or knowledge of process improvement workflows
4

Account Delivery Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of account delivery manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for account delivery manager
  • Act as a trusted advisor to the customer and support VIP users in the MPS account
  • Promote customer satisfaction through efficient, effective delivery of services, proactively managing issues that could impact service delivery while managing scope, cost of delivery and coordination
  • Manage profit and loss of the deal
  • Ensure Total Customer Experience, TCE is good
  • Ensure that HP is not in breach of contract by delivering to the contract
  • Ensure timely dispatch of invoices to customers
  • Ensure on time recognition of revenue
  • Act as the Single Point of Contact for customer post-Transition and Transformation and all customer escalations
  • Evolve service with cost reduction, TCE improvement, and revenue increment in mind
  • Provide input to the Global Product Group and Procurement team in the non-functional requirements for renewal or initial contracting with new third parties
Qualifications for account delivery manager
  • Work is generally moderate to high in scope and complexity
  • Customer oriented with full proficiency in English and strong knowledge of Italian (spoken and written)
  • People and Capability Development – Responsible for developing and managing a strong team to deliver the services to the client
  • Fluent in English and Bahasa Malaysia (written and spoken)
  • Related tertiary qualifications (post graduate preferred)
  • Take accountability to execute their personal development plan to grow within the current role and to prepare for future roles
5

Account Delivery Manager Job Description

Job Description Example
Our company is looking to fill the role of account delivery manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for account delivery manager
  • Ensure that all aspects of our processing service are provided as required by the client contract
  • Be the expert/knowledge holder for a particular business unit
  • Be the main point of contact for Account Executives/Customers to start solving service issues, questions about services
  • Notify Account Executives of issues that may require a face to face visit by assigning task tickets in our Customer Relationship Management (CRM)
  • Be responsible for answering client Service phone calls and performing other Client Service duties as needed
  • Manage the deal profit and loss, including
  • Understand customer at local, country, regional & Worldwide (WW) level to analyze delivery requirements
  • Own the operational relationship with customers and develop relationships with senior management
  • Analyze customers’ delivery requirements and contribute to their strategic business plans
  • Act as the principal contact for operational and tactical issues
Qualifications for account delivery manager
  • Previous experience with CRM applications preferred
  • Customer oriented with strong English and French language skills (spoken and written)
  • Ability to build and manage strong customer relationship at senior level
  • At least 3 years experience in working with clients
  • Ability to manage multiple complex customer situations at the same time
  • Experience in managing partners and vendors in an international environment

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