Delivery Services Manager Job Description

Delivery Services Manager Job Description

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Delivery services manager provides training, coaching, and sessions across the organization to further the organization-wide adoption of agile methodologies and practices.

Delivery Services Manager Duties & Responsibilities

To write an effective delivery services manager job description, begin by listing detailed duties, responsibilities and expectations. We have included delivery services manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Execute as part of the project management discipline for ADS, in support of initiatives within aligned ADS disciplines
Assist in creation of critical project and program management deliverables
Handle project status reporting and drive consistency of deliverables execution, in alignment with the ADS PMO execution standards
Support the team in achieving priorities, goals, and strategies with key stakeholders
Drive execution, tracking of progress and risks, while ensuring transparency, prioritization, and resolution of issues within defined timeframes
Drive communication of progress against timelines and development of contingency and remediation plans where necessary
Assist in management of program budget and project resources
Drive a culture focused on the pro-active awareness and improvement of deliverables execution
Develop and maintain strong relationships with all involved stakeholders
Drive improvement and efficiency, and think out of the box

Delivery Services Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Delivery Services Manager

List any licenses or certifications required by the position: ITIL, PMP, PMI, CISSP, CISA, CPA, PRINCE2, CBA, CLSA, CSSA

Education for Delivery Services Manager

Typically a job would require a certain level of education.

Employers hiring for the delivery services manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Business, Engineering, Technical, Education, Technology, Management, Information Systems, Information Technology, MBA

Skills for Delivery Services Manager

Desired skills for delivery services manager include:

Cisco products
Commercial Trucks
Company products
DOT regulations
DevOps and Agile Testing practices
Inter-networking technologies and the competitive marketplace
Leadership
Organization and missions of the Department of the Navy
Organization and missions of the USAF
Project portfolio management practices

Desired experience for delivery services manager includes:

Strong knowledge of risk/issue identification and mitigation gained as a practitioner
Strong execution skills for overseeing enterprise-wide initiatives
Ability and energy to drive constant improvement
Ability to gain understanding of critical issues in affective and efficient manner
Drive Portfolio/Project Profitability, Forecast Accuracy, and Revenue Recognition, for consulting and premier contracts, and other financial and business metrics, data accuracy
Lead a team managing the Enterprise Services Delivery consolidated financials

Delivery Services Manager Examples

1

Delivery Services Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a delivery services manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for delivery services manager
  • Guiding resources (consultants, project managers ) assigned to delivery activities in achieving their project commitments
  • Create strategy and execution plan to meet our goal and market need
  • Managing complex deal at the presales phase
  • Work with Field team and sales for Go-To-Market plan
  • Delivery management of on-going project
  • Maintain P/L
  • Successful engagement execution on large complex programs to achieve on time, on budget and on expectation delivery
  • Delivering programs of work within the constraints of a scope, schedule, feature, functionality, and budget
  • Cost and schedule performance utilizing Earned Value Management System (EVMS)
  • Establishing a strategy of continuous risk management that enables proactive decisions and actions throughout the program life cycle
Qualifications for delivery services manager
  • Collaborate with peers in Europe and India IOT based teams in setting both tactical and strategic direction
  • Network Service Delivery
  • Degree holder in IT, Computer Science or related
  • 8 years of relevant experience in managing large scale project in telecommunication industry, preferably in MNC or System integration Company
  • With 5 years solid experience in Project Management in IP Network, System Integration and Data Centre Services
  • Holder of PMP, PRINCE or PRINCE2
2

Delivery Services Manager Job Description

Job Description Example
Our growing company is looking to fill the role of delivery services manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for delivery services manager
  • Gather Remote Access requirements
  • Follow and maintain all procedural compliance
  • Engagement coordination
  • Add-on Sales
  • Remote Access requirements
  • Transition services management
  • Supporting the design and development of the infrastructure and applications in Inland Services that will deliver the functional and non-functional business requirements from transition through to end state
  • Supporting the definition of project scope, requirements and timescales with key Inland Services stakeholders
  • Understanding all projects affecting Inland Services and their interactions to identify and proactively manage any dependencies and/or conflicts
  • Planning and overseeing the successful deployment of new and changed functionality into Inland Services, including developing existing technology and end user capabilities
Qualifications for delivery services manager
  • Experience with Learning Management Systems (Blackboard, D2L, Canvas, Sakai, or Moodle)
  • Customer-facing soft skills
  • Proven ability to create documentation for production specifications
  • Ability to learn technology quickly and effectively train others
  • Knowledge of various support tools (i.e., SharePoint, Jira, BaseCamp)
  • Capable of prioritizing, organizing, and managing several ongoing tasks with minimal supervision
3

Delivery Services Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of delivery services manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for delivery services manager
  • Participate on appropriate cross functional forums to influence project delivery methodology, policy, process, and procedure
  • Defines and oversees the Consulting Services delivery practice objectives, including the hiring and development objective of resources, relationships and development objective of partner resources to ensure business demands are be able to be met
  • Manage a team of 15-20 permanent employees team of external consultants
  • Actively manage the resource capacity (availability and constraint) of assigned PM team
  • Monitors and reports on service delivery metrics and overall performance
  • Coordinates planned changes with customer service, change management, and operations
  • Maintains relationships with technical teams, IT, and business partners
  • Communicates major service outages/escalations
  • Manages service teams to ensure delivery performance
  • Ensures service delivery through SLA achievement and customer service by working closely with account management
Qualifications for delivery services manager
  • Understanding of industry standard technologies and specifications (i.e., LTI, QTI, Common Cartridge, API, ) and industry standard development and production processes
  • General knowledge of K-12 emerging internet-based technologies
  • Flexiblity, resourcefulness, and strong attention to detail
  • Enjoys working in a high-energy, team-based environment
  • Deals effectively with change in a fast-paced environment
  • Able to function with ambiguity
4

Delivery Services Manager Job Description

Job Description Example
Our growing company is looking for a delivery services manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for delivery services manager
  • Executes on continuous improvement initiatives across the Delivery Team
  • Optimizes resources and staffing in team for efficiency and maximum productivity and utilization
  • Collaborates with other GEO Delivery Managers to support consistency, resource sharing and optimization to achieve performance results and metrics
  • Develop, align, and implement business plans specific to the Consulting and Delivery Business unit
  • Manage day to day operations of Remote Monitoring Service Delivery
  • Responsible for portfolio management activities
  • Manages and mitigates risks associated with project delivery
  • Identifies and assigns project managers to client engagements
  • Overall accountability for the profitability of the projects within their portfolio
  • Serves as an advisor and resource to project management staff
Qualifications for delivery services manager
  • Segmentation Marketing experience a plus
  • Data analytics and report creation experience
  • Business review presentation experience
  • Firm understanding of ITIL processes and how they relate to a tier 1 helpdesk
  • A general understanding IT technologies
  • Experience in Managing Upward - Communication
5

Delivery Services Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of delivery services manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for delivery services manager
  • Prepare reports for Sales Leadership
  • Ensure application of adequate quotation CM level and price control policies for required business profitability
  • Support Sales in conducting price/technical negotiations
  • Achieve a hit rate as high as possible on submitted quotations
  • Maintain quotation tools and quotation databases with most updated cost information in order to secure accurate calculation
  • Opportunities to use your skills and knowledge totransform the way we do business
  • Service Design and Maintenance
  • Collaborates with Senior Management and his/her global peers in the planning and implementation of standardized infrastructure
  • Ensures proper reporting for audits, changes, incidents, and Project Management
  • Is responsible PMO for infrastructure projects
Qualifications for delivery services manager
  • Identify and translate the customers’ learning needs into a defined and customised learning solution (including gaps)
  • Use customer feedback to continoiusly looking at expanding ALS service catalogue
  • Follow the Change Request process for chargeable services, comment regularly on agreed scope, progress, issues, time to market and reasons for any delay in delivery
  • Proven ability to assess training needs and build impactful learning programs
  • Travel industry, Airline Industry, Hotel Industry, Rail Industry
  • Strong track record of successful program management, project management and process management, including design, delivery, assessment, analysis of training needs and measurement

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