Client Delivery Job Description

Client Delivery Job Description

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Client delivery provides local direction on all revenue cycle solutions and services to meet regional contractual obligations, revenue cycle performance goals (SLAs and PSLs) and client satisfaction.

Client Delivery Duties & Responsibilities

To write an effective client delivery job description, begin by listing detailed duties, responsibilities and expectations. We have included client delivery job description templates that you can modify and use.

Sample responsibilities for this position include:

P&L responsibility for the group of Hospitals under their direction must be knowledgeable in and report on monthly, revenue and EBIT, and the breakdown for each
Support early sales conversations, create and present product demos, discuss technical requirements, integration best practices, payment flows and placement, and serve as technical point of contact
Provides project management, analysis and/or technical expertise for a broad array of Revenue Cycle initiatives
Responsible for establish good relationships with client representatives and ensure client satisfaction by making sure that services are delivered according to agreed Service Level Agreements (SLA) and other contracts, and take corrective action where needed
In terms of ensuring service delivery, need to make sure that the right employees, equipment and product are deployed and available and that the service delivered meets the quality requirements agreed with the client
Assist Sales to identify opportunities to up sell services and to track other opportunities that may emerge
Coach, mentor, and supervise employees assigned as direct reports, if any
Ensure the day to day work with Clients
Hold regular meetings with clients to discusse issues and projects
Initiate meetings with internal teams and external clients to discuss open issues and service levels where minutes are kept outlining decisions and action points

Client Delivery Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Client Delivery

List any licenses or certifications required by the position: ITIL, ITSM, PMP, CISSP, CISM, FIS, APICS, CPM, SAP, CCTS

Education for Client Delivery

Typically a job would require a certain level of education.

Employers hiring for the client delivery job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Business, Education, Computer Science, Finance, Technical, Information Systems, Business/Administration, Engineering, Management, Accounting

Skills for Client Delivery

Desired skills for client delivery include:

Enterprise
Internal control responsibilities through training and instruction
Report on monthly
Revenue and EBIT
Breakdown for each
Patient financial service operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payers
Ability to provide value added subject matter expertise
Practices
Revenue Cycle procedures
Healthcare workforce solutions and RPO market trends

Desired experience for client delivery includes:

Technical knowledge of trust or assetmanagement usually acquired through related work experience in client servicing
Knowledge of general finance and portfoliomanagement concepts acquired through formal education or experience is neededto consult on client needs
Skills in negotiation, leadership andservice are necessary plus the ability to carry out complex initiativesinvolving multiple disciplines and/or ambiguous issues
Client service reviews and due diligence visits within each of the key product areas (Custody, Fund Accounting, Book or Middle Office Outsourcing)
Demonstrating to both the business and client the value of the Client Service Delivery Manager and service model
Technical knowledge of Custody, Fund Accounting or Asset Management service delivery

Client Delivery Examples

1

Client Delivery Job Description

Job Description Example
Our growing company is looking for a client delivery. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for client delivery
  • Support the take on of new business into the team for existing clients serviced and new business
  • Attend workshops, to understand the details of new projects and the impact to the OCM team
  • Work with line-management on the rollout of services to new clients and to ensure the smooth transition of additional centralised functions
  • Work with line-management on the rollout of adhoc projects like fund migration
  • Provide feedback to line-management including work in progress and any developments or trends
  • Ensure the processes are descripted in procedures and those are up to date
  • Ensure staff receive required training and are familiar with relevant processes and controls as per agreed SLA´s
  • Plan and implement regular cross training within the area to ensure minimal dependency on individual team members
  • Ensure the appropriate testing for new projects is carried out to ensure the minimal impact to the team
  • Ensure client, audit, compliance and management queries are highlighted, thoroughly investigated and responded to in a timely manner
Qualifications for client delivery
  • Previous lead roles in programme or major project management with a high emphasis on test and quality
  • Broad knowledge of the Quality and Testing Services market
  • Previous commercial experience in a professional services engagement framework
  • Sales support skills, including previous experience of pre-sales situations (presentations services engagements
  • Ability to present succinct summaries by analysing central delivery databases
  • Ability to multi-task and prioritise across multiple clients and activities
2

Client Delivery Job Description

Job Description Example
Our company is hiring for a client delivery. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for client delivery
  • Manage the pipeline of potential projects sourcing, continuous improvement, , including relevant Stakeholder expectations
  • Drive operational governance elements Identify untapped areas for savings and lead the follow up activities to gain access to the spend areas
  • Manage monthly performance measurement and reporting, tracking overall progress against program savings targets
  • Assist throughout the sales process, as required
  • The Opportunity Further advance program and senior customer relationship management skills
  • Ensure seamless delivery of Conifer’s solutions and services to attain revenue goals
  • Oversee client deliverables in partnership with both internal and external business relationships
  • Oversight and Management of any new Change Control Notices for specified clients
  • Identify resource needs and competencies structure the organization for efficient delivery
  • Engage in a broad spectrum of vendor activities such as PBM, data management, re-insurance, consultants/brokers
Qualifications for client delivery
  • Ability to form long term commercially successful client relationships
  • Minimum of 10 years of program management within a professional services outsourcing environment
  • Minimum of 5 years supply chain, operations or corporate procurement experience
  • Minimum of 5 years of experience working with Procurement teams, aligning technical requirements with commercial terms and conditions
  • MBA or Master s degree and or PMP certification strongly preferred
  • Demonstrated ability for to lead successful change management efforts
3

Client Delivery Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of client delivery. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for client delivery
  • Promotes positive relationships and strong partnerships for the benefit of the organization
  • Proactive insight to identify opportunities to create efficiencies, add value and expand support provided
  • Responsible for overall P&L including forecasts
  • Responsible for ensuring all accounts meet SLAs and customer satisfaction targets
  • Will manage a combined portfolio of up to million in revenue
  • Keep up to date on new/innovative methodologies needed to support Clients
  • Manage expenses including maximization of recruiter productivity by assigning full work load to ensure sufficient billable hires
  • Validate that all contract schedules are signed updated & maintained in contract centralized location
  • Familiar with contract schedules & contractual terms with the ability to execute against them
  • Assure that assigned areas of responsibilities are performed within contract targets to achieve revenues and control expenditures
Qualifications for client delivery
  • Ensure services are billed and collected within contract terms
  • Responsible for overall account compliance to EEO & Diversity standards
  • Set specific account guidelines and policies as required
  • Ensure adherence to corporate guidelines and policies
  • Ensure team members conform to client and RSR processes and quality procedures as defined
  • Define, manage, and lead special projects necessary to enhance our service offering to existing and anticipated clients
4

Client Delivery Job Description

Job Description Example
Our company is searching for experienced candidates for the position of client delivery. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for client delivery
  • Match candidates to open job orders or schedules
  • Coordinate order fulfillment flow to ensure timely and compliant starts
  • Perform client-specific candidate eligibility / compliance requirements
  • Perform onboarding duties of new hires
  • Perform orientation & training of new hires
  • Confirm daily / shift associate attendance and address associate absenteeism and tardiness
  • Coordinate weekly associate time capture, hiring manager approval, payroll/billing processing, reconciliation, and adjustments
  • Communicate, update and maintain associate assignment changes
  • Compile data, scrub data, and create internal and client reporting
  • Address overall client and associate issue resolution as directed by CDM
Qualifications for client delivery
  • Ability to manage multiple teams or a single complex team
  • BS/BA in Computer Science, MIS, related degree or equivalent work experience
  • A passion for teamwork and clarity of thought in fast-paced environments
  • Should possess University degree, with post graduate technical or management qualifications
  • At least 5 years of Delivery Management experience
  • Must have the thorough knowledge of end to end delivery process
5

Client Delivery Job Description

Job Description Example
Our company is growing rapidly and is hiring for a client delivery. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for client delivery
  • Understand all software and hardware requirements necessary for installation
  • Core focus on output and document management strategies
  • Document all program offerings and measure the results by providing dominant information through agreed upon metrics, quarterly business reporting, P&L validation and program by program results
  • Make program recommendations to the account team and provide quarterly summary of any changes in program offerings/components
  • Ensure proper communication and marketing of program elements to end users and key stakeholders
  • Direct training and education on all program elements through webinars, collateral, in person visits, and social media
  • Collaborate with all stakeholders to ensure program goals and objectives are clear, attainable and that key measurements are in place
  • Engage product specialists to ensure appropriate products are being offered
  • Present assessment results and make solutions recommendations addressing overall solution, optimization strategy, transition planning, training and satisfaction survey
  • Managing the client relationship for a portfolio of PM-owned clients, maintaining a clear understanding of the client’s requirements through demonstrating a good understanding of all processes and procedures used to satisfy the client’s requirements
Qualifications for client delivery
  • Proven ability to be strong team player, a good team builder and sound leadership skills
  • Strong customer support skills and problem solving skills
  • Ability to multitask, maintain composure in high- stress/ high- visibility situations and
  • Minimum 5 – 10 years of SalesForce platform experience, preferably in an operational support environment
  • 3 years of account management or customer relationship experience
  • Firm understanding of commercial implications and a strong sense of “business judgment”

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