Delivery Analyst Job Description

Delivery Analyst Job Description

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Delivery analyst provides appropriate governance oversight to ensure that the user community is adhering to standard methodology, processes and practices.

Delivery Analyst Duties & Responsibilities

To write an effective delivery analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included delivery analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

General knowledge of Information Technology practices
Intermediate SQL experience to proficient
Knowledge of auditing /monitoring techniques and tools
Shell Scripting and SQL skills
Of an End to End payroll team which will also incorporate Global Mobility /Equity Payroll & Payroll
Or their in-country partner
Incorporating off cycle changes into regular payroll such as bonus payments (annual incentives, spot awards), yearly benefit selections, and mobility and equity calculations, including taxable benefits (Accounts Payable/BTM items)
Review and analyze ADP Streamline pre-commit reports (draft calculations) ensuring accuracy and completion of the monthly country-specific checklist
Drive effectiveness and efficiency by continuous review of pre payroll / payroll processes while ensuring that effective controls are maintained
Preparation and agreement of payroll calendars with relevant stakeholders

Delivery Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Delivery Analyst

List any licenses or certifications required by the position: ITIL, LEAN, EMC, SAP, PMP, MCSE, CCNP, CCNA, SSL, V4

Education for Delivery Analyst

Typically a job would require a certain level of education.

Employers hiring for the delivery analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Computer Science, Information Technology, Engineering, Education, Finance, Technical, Mathematics, Economics, Statistics

Skills for Delivery Analyst

Desired skills for delivery analyst include:

Information Technology practices
Auditing /monitoring techniques and tools
Governance and security standard methodologies
Industry standard risk
Acxiom products
SQL
ITIL v3 framework
ITSM systems
Policy and processes to ensure consistent competency and KPIs are met
Infrastructure technologies

Desired experience for delivery analyst includes:

Develop and review business requirements, charters, project plans, business/user acceptance test plans, implementation/post implementation plans and other project documentation
2 to 3 years of experience in Operations or Analytics preferred
Experience with Excel and Salesforce required, Tableau experience a plus
Provide subject matter expertise for all pre-payroll and payroll processes and respond to all payroll queries escalated from GBS HR and/or employees with regard to Tier 2 salesforce payroll cases
3-5 years Payroll experience in a multinational with a strong understanding of internal controls working as part of the Finance or HR department
Network administration or other related fields

Delivery Analyst Examples

1

Delivery Analyst Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of delivery analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for delivery analyst
  • Prepares the SQL or Access Databases to perform the data compares
  • Under direction of Competency/ SIL/ SL DA, creates broadly applicable solutions that are used by pool managers for process improvements in handling reoccurring problems (across accounts, pools, locations)
  • Documentation of investigation and implementation plans to resolve issues
  • Deploy security tool
  • Monitor tools performance and hardware utilization
  • Do fault rectification and provide root cause analysis
  • Plan and do back up of policies and applications
  • Carry out compliance and security health check
  • Manage license of security tool
  • Upgrade the version and deploy patches
Qualifications for delivery analyst
  • Able to understand security policy and deploy in the tools
  • Should be aware of ITIL service management processes
  • Identify the very best way to contact customers (within an agreed contact strategy) to achieve a specific agreed result
  • Improving ROI of campaigns, through better targeting, including using available analytical models
  • Business Analysis-Conceptual/Trained-2, Life Insurance Industry Experience-Conceptual/Trained-2
  • Facilitate initiative activities
2

Delivery Analyst Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of delivery analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for delivery analyst
  • Control and maintain spending level of CS EMEA Cost of Delivery through the necessary Journal Entries (corrections, accruals postings, cost allocation, ) during the month end closure, based on customer request and on employee's own judgment
  • Provide explanations (narratives, bridges, comments), considering cost and residual results, to customer related to costs of sales differences between Budget, Forecast (Flash) and Actual with respective timelines
  • Provide HC and employment report status with explanations related to departmental or hiring changes
  • Prepare monthly financial performance package to business management with necessary recommendations
  • Support business with analysis and validation of Value Capture/ savings
  • Be part of meeting with the business partners and provide feedback on the cost trend based on the prior performed analysis
  • Bachelor’s degree or minimum 2 years relevant industry experience in the area of Information Technology
  • Privacy compliance knowledge
  • Knowledge of auditing /monitoring techniques
  • Accountable for auditing files input and loaded into DSSH/BDE environment
Qualifications for delivery analyst
  • Responsible for documentation around auditing processes for environment
  • Researches, troubleshoots and takes action regarding data or processing issues according to product and client expectations
  • HUE experience
  • Collaborate with closely with Sales team to understand pipeline, current client installs and future growth opportunities in support of SaaS tools
  • Develop Dashboards and Reports in SalesForce for SaaS tools and other applicable applications supported on team for metric tracking
  • Understand how to analyze, investigate and issue resolution for SaaS tools but not limited to users, profiles, data flow issues, object customization, fields, records types, page layout, validations, web service connections, data format issues and 3rd party integrations
3

Delivery Analyst Job Description

Job Description Example
Our company is hiring for a delivery analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for delivery analyst
  • Collaborate with Product and Engineering teams on best practices, requirements for releases, communication and training as required for clients concerning new product releases
  • Ability to summarize complex and technical information in a clear and concise format for clients
  • Activating and deactivating users, modifying role hierarchy and similar client support changes as required
  • Ability to understand and articulate root cause on customer issues
  • Great communication skills both internally and externally
  • Ability to negotiate extremely critical matters and influence people / outcomes
  • Must have an attention to detail and a commitment to quality
  • Project management and organization skills necessary to balance multiple priorities and tasks in a dynamic, fast paced environment
  • Excellent problem solving, interpersonal and oral/written communication skills
  • Knowledge of Salesforce or other SaaS experience
Qualifications for delivery analyst
  • Working knowledge of SAS datasets, some SAS programming basics
  • Demonstrated ability to communicate with clients and internal stakeholders – providing status updates
  • Previous experience working with data (input, integrations, output)
  • Previous experience monitoring and troubleshooting projects
  • Audit post-production changes to ensure service level agreement compliance
  • Ability to multi-task and prioritize daily responsibilities
4

Delivery Analyst Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of delivery analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for delivery analyst
  • Learn and utilize standard tools, products, and platforms for processing files efficiently
  • Professionally communicate internally and externally with clients and stakeholders as appropriate and under the appropriate supervision
  • Deliver accurate output information to clients or their vendors through the appropriate data processing platforms
  • Utilize transfer mechanisms to move data to appropriate platforms
  • Formal mentorship concluded, Increased complexity of assignments - augmentation and/or independent segment owner, moderate complexity assignments - augmentation (1 or >) or owner, Low complexity assignments - owner (1 or >), Ability to see the whole picture
  • Ability to work a flexible schedule (some night and weekend hours)
  • Ability to work in a team environment, collaboration
  • Orbiter
  • Experience with software development tools/methods (Jenkins, Git/Stash)
  • Experience with large distributed processing environments (Hadoop)
Qualifications for delivery analyst
  • Greenbelt certification and DFSS sought
  • Act as a change agent with customer to drive change and improve processes
  • Systems Environment
  • Desire to progress a career within Supply Chain
  • Minimum 2+ years of using Six Sigma Tools
  • Verifying input/output counts, monitoring data processing jobs and auditing/verifying the results based on historical trends
5

Delivery Analyst Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of delivery analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for delivery analyst
  • Ensuring compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectation
  • Activate
  • AOFT
  • OES
  • File Medic
  • Bachelor’s degree in the area of Information Technology
  • Understanding/Interpreting Apex Code
  • Understanding/Interpreting Java
  • Understanding/Interpreting Java Scripting
  • Understanding/Interpreting SaaS
Qualifications for delivery analyst
  • Understanding/Interpreting.Net
  • Understanding/Interpreting Visualforce
  • Understanding/Interpreting Basic knowledge of relational databases & Salesforce custom objects
  • Knowledge of Salesforce and/or SalesForce Certifications or other Industry standard SaaS tools
  • Understanding/Interpreting Basic knowledge of API’s
  • Partner with internal organizations to understand contract requirements

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