Senior Analyst, Delivery Job Description

Senior Analyst, Delivery Job Description

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Senior analyst, delivery provides hands-on designs, prototypes, and implementations incorporating software engineering best practices, tools and monitoring according to industry best practices.

Senior Analyst, Delivery Duties & Responsibilities

To write an effective senior analyst, delivery job description, begin by listing detailed duties, responsibilities and expectations. We have included senior analyst, delivery job description templates that you can modify and use.

Sample responsibilities for this position include:

Operational management of a portfolio of services in line with service level commitments
Manage delivery of services within service level and customer satisfaction targets through influencing Virtual Service Team (VST) and management of associated governance, influencing internal service review meetings relating to owned service and contributing to forums to address service related issues
Identify service improvement opportunities for managed services and co-ordinate operational Service Improvement Plan (SIP)
Prepare high level and detailed technical specifications for small to medium projects in accordance with compliance, security and architecture documentation objectives
Develop, code, document and execute unit test, system, integration and acceptance test for Network Security solutions in general and Load balancing, application delivery, web application firewall, and content delivery in particular
Oversee projects for Enterprise Technology Services (ETS) Vendor Management and/or act as a liaison/strategic partner between ETS departments and service providers
Build SQL Server databases and stored procedures to support sales compensation plans
Build validation rules and controls to ensure data accuracy using SQL and MS Access
Maintain SQL databases that aggregate multiple data sources for cross platform analysis
Develop MS Access front-end applications with VBA to process SQL data

Senior Analyst, Delivery Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Senior Analyst, Delivery

List any licenses or certifications required by the position: ITIL, PMP, V3, PMI, CAMS, SSH2, SSL, JCL, UNIX, ALM

Education for Senior Analyst, Delivery

Typically a job would require a certain level of education.

Employers hiring for the senior analyst, delivery job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Business, Finance, Engineering, Education, Information Systems, Economics, Accounting, Statistics, Mathematics

Skills for Senior Analyst, Delivery

Desired skills for senior analyst, delivery include:

SAP and BW
Any of change management tool preferably BMC remedy
Data warehouse technical architectures
ETL/ ELT and reporting/analytic tools
Infrastructure components
Project management is a good to have skill
SQL and architecting data warehouse solutions and integrating technical components
User experience and user interface best practices
Leading practices and trends in customer and employee engagement
Auditing /monitoring techniques and tools

Desired experience for senior analyst, delivery includes:

Manage non-routine, complex processing and change requests, short term tactical and strategic customer initiatives
Tracking and analyzing fraud trends with oversight from Analytic Manager on a global basis, deriving market specific fraud drivers, developing fraud rule recommendations, fraud forecasting, fraud/volume optimization
Build and manage strong customer relationships at the Executive level
Act as the facilitation conduit for communicating key Engineering strategic initiatives and changes to our business partners, particularly those changes that impact their work areas
Deliver insight around usage and performance characteristics of video delivery
Investigate the interactions of playback performance metrics (play delay, average bitrate, rebuffer rates, ) and the effect on subscriber usage

Senior Analyst, Delivery Examples

1

Senior Analyst, Delivery Job Description

Job Description Example
Our growing company is looking for a senior analyst, delivery. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior analyst, delivery
  • Negotiates with relevant parties in respect of disruptions and major amendments to the provision of services
  • Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services and products
  • Plans and manages implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services, in respect of their contribution to business performance and benefits to the business, where the measure of success depends on achieving clearly stated business/financial goals and performance targets
  • Provide decision-support to engineers and managers by creating reports, running queries, building predictive models – really doing whatever it takes – to support the analytical needs of the Content Delivery organization
  • Design, build, and maintain all parts of the data warehouse infrastructure to support content delivery analysis (requirements gathering, ETL, data modeling, metric design, reporting/dashboarding, etc)
  • Communicate insights to marketers, executives, client partners, and Sales and Product stakeholders
  • Build strong relationships with your clients to ensure your work meets their needs and drives decisions
  • Drive implementation of tracking for clients’ digital campaigns to enable automated reporting on results
  • Manage campaign pipeline to ensure tracking is implemented and reporting delivered for all campaigns
  • Design and build new reports based on client needs using leading BI tools (e.g., Tableau, MicroStrategy)
Qualifications for senior analyst, delivery
  • Meet stakeholder expectations (as documented in business requirements)
  • Comply with the operational processes and related controls including core quality assurance reviews of the market risk data
  • Meet data governance standards for high data integrity while supporting the timely daily analysis and reporting of key market risk measures such as VaR, back testing, P&L decomposition, sensitivity measurements, market stress tests, market risk regulatory capital and economic capital
  • Document requested changes in BRD (business requirements documents)
  • Work collaboratively with project stakeholders to obtain buy-in to the proposed solutions and deliver high quality solutions through the existing project managment framework
  • Ensure the solutions support effective business processes that enable timely issue identification, escalation and resolution of process or model deficiencies
2

Senior Analyst, Delivery Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of senior analyst, delivery. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior analyst, delivery
  • Forecast impact of marketing efforts on KPIs (e.g., enrollments) to support budget allocation exercises
  • Train regional reporting leads so they can support global expansion of marketing efforts
  • Own and manage your work product—you’ll have as much leash as you can prove you can handle
  • Work with marketing leaders to understand business problems and areas of opportunity
  • Translate business problems into analysis plans that will produce meaningful insights
  • Execute analysis independently but work with cross-functional teams as necessary
  • Prioritize relentlessly and set expectations correctly in a fast-paced, iterative learning environment
  • Build data products, automated dashboards, and repeatable analysis to bring data into everyday decisions
  • Plan and control OPEX & CAPEX budgets for IS Solution Delivery & Management function
  • Prepare financial analysis and reports for IS Senior Management Team
Qualifications for senior analyst, delivery
  • Execute or facilitate User Acceptanct Testing (UAT) of the implemented changes
  • You have 5+ years’ experience in a role where you produced analysis and reports for executive-level or external client customers, ideally in a marketing function with global scope
  • You create visually clear and insightful products (reports or otherwise) and can show us examples
  • You are organized and prioritize among multiple short and long-term deliverables
  • You love to learn and are always looking for ways to do things better or faster
  • Forecasting / financial modeling skills a plus
3

Senior Analyst, Delivery Job Description

Job Description Example
Our company is looking to fill the role of senior analyst, delivery. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior analyst, delivery
  • Liaises with service level management, in the specification of services, identification and choice of suppliers and negotiation of contracts and changes to contracts, service levels and specifications with end user management and suppliers
  • Support IS Project Managers in planning their initiatives
  • Control the financial execution of projects
  • Analyze historical project data in order to refine financial forecasts
  • Involvement in business cases and contracts preparation
  • Liaison with Finance, Procurement and Legal departments
  • Design, implement and manage IS planning processes
  • Participation in the analysis of business requirements for compensation and sales incentive payments
  • Analyze sales data and compensation results to ensure accurate payments
  • Work in close partnership with the IT teams and business teams to address system issues, close process gaps and implement proactive system solutions to reduce internal gaps
Qualifications for senior analyst, delivery
  • Exhibits the ability to act as a Lead or Mentor for others
  • You have a B.A
  • You have 5+ years experience in a role where you produced complex analysis, generated insights, and business recommendations, and presented them to stakeholders
  • You have stellar analytical and problem solving skills, and can break large problems down into smaller, solvable problems, then gather the data and perform the analysis you need to solve them
  • You have command over many analytical / statistical methods and choose the best one for each problem
  • You are detail oriented and able to identify and address data issues and weaknesses in analysis
4

Senior Analyst, Delivery Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of senior analyst, delivery. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior analyst, delivery
  • Provides resolution to customers/end users for all issues reported against production IT systems
  • Lead and coordinate System Integration Testing (SIT), User Acceptance Testing, and associated activities such as test plan, test cases and test execution as related to a new client implementation, or significant enhancements to an existing implementation
  • Support production staff & client end users in the use of the overall client solution with a focus on newly released client implementations
  • Act as primary SBSA client contact
  • Lead and coordinate Change Management initiatives
  • Lead and coordinate Issue Management events from identification through resolution
  • Mentor, coach and lead Associate BSAs and BSAs
  • Budget development for the jurisdiction
  • Develop an understanding of the work management systems and the accounting mapping to support the work orders
  • Lead and/or participate in peer teams when identified with other distribution finance analysts and/or Regulated
Qualifications for senior analyst, delivery
  • Processing Industry Experience Preferred
  • To lead various forecasting processes including monthly reforecast and yearly budget
  • To provide detailed and clear analysis on costs vs forecast including reporting on KPI’s, highlighting risks and opportunities to forecast
  • To make recommendations to drive cost efficiencies
  • To roll out Cognos implementation in all forecasting, reporting and long-term planning models
  • To interpret non-financial information and integrate it into financial reports
5

Senior Analyst, Delivery Job Description

Job Description Example
Our growing company is looking to fill the role of senior analyst, delivery. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior analyst, delivery
  • Using your understanding of the system being supported to troubleshoot issues using the SQL and other tools’ backend
  • Liaises with those responsible for problem management in the diagnosis and resolution of service problems, ensuring that account is taken of agreed levels of service
  • Manage the implementation of all contracted elements, including ticket requests, promotions, special events, signage
  • Function as the point person/liaison for assigned teams
  • Responsible for planning and executing special events
  • Responsible for gathering and documenting the business requirements and then ensuring that the deliverables produced by the development effort conform to the business requirements
  • Leading and driving the integration testing and user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results taking responsibility for end to end testing
  • Lead and review design and development deliverables, including interface specifications, integration requirements, Blueprint documentation, the business’s implementation and conversion strategies and plans
  • Co-ordinates the project by arranging project meetings, following up on issues and sign-offs, producing status documentation and meeting minutes and informing team members of decisions made
  • Delivering on a wide range of requests for data, acting as a data SME for campaign data delivery within Commercial Banking
Qualifications for senior analyst, delivery
  • To drive continuous improvement across all areas in all aspects of Delivery Solutions finance
  • To provide regular ad-hoc analysis and support on potential initiatives and scenario planning
  • A deep intellectual curiosity about the impact of technology on the business landscape
  • Bachelor of Computer Science/Engineering, Math or related field
  • Ability to take business requirements and develop solid analytic methodologies to support requirements
  • Knowledge of Vision 21 financial systems (Dealer, Price Plan, Reference Table, and CSM) is a definite asset

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