HR Service Delivery Job Description

HR Service Delivery Job Description

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HR service delivery provides leadership and direct supervision of HR Business Operations employees (benefits administration, HRIS administration, employee records, and payroll).

HR Service Delivery Duties & Responsibilities

To write an effective HR service delivery job description, begin by listing detailed duties, responsibilities and expectations. We have included HR service delivery job description templates that you can modify and use.

Sample responsibilities for this position include:

In alignment with existing global processes, document, streamline, and automate HR policies, processes and procedures across EMEA and make recommendations for process improvement
Partner with the in country payroll teams to review processes, identify issues and partner with them with regards to the program
Bringing appropriate focus on operational excellence risk and controls in the design of processes and solutions
Prepare and make presentations to teams involving work processes, procedures and service delivery
Oversees and manages the planning, organization and implementation of all HR functions and processes within an assigned geographic area
Provides expert level consultation and support to business unit management and teammates regarding all HR services, policies, procedures, processes, and programs
Ensures compliance with all employment laws, regulations, and company policies, procedures, and processes
Assures that the Operations/Center’s training practices provide equal opportunity to trainees
Develop, implement and audit processes associated with the onboarding of new employees, including electronic distribution of new hire paperwork, welcome calls, orientation readiness, I-9 administration, , to ensure a favorable experience for all new employees
Work closely with the US HR Shared Service Centre manager to document processes and transition routine administrative work to the US HR Service Centre team

HR Service Delivery Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for HR Service Delivery

List any licenses or certifications required by the position: PMP, CAPM

Education for HR Service Delivery

Typically a job would require a certain level of education.

Employers hiring for the HR service delivery job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Education, Human Resources, Graduate, MBA, Accounting, Finance, Human Resources Management, Communication, Management

Skills for HR Service Delivery

Desired skills for HR service delivery include:

Leading practices and trends in customer and employee engagement
User experience and user interface best practices
HR disciplines and processes business operations
Practices
Payroll and benefits administration /procedures
PeopleSoft HR system would be advantageous
Processes
Service Delivery processes and procedures
ADP Tax Service Operations and Applications
Accounting principles and employee benefits

Desired experience for HR service delivery includes:

Tracking visa applications local benefit and general administration
Develop and implement an analytics portfolio demonstrating team value and results
Evolves and sets overall strategy, direction and guidelines for HR Service Delivery to our various clients through all mediums (service center, email, phone, ) while partnering closely with HR Systems & Technology leader to further advance this work through self-service and other HR systems to influence the development of appropriate solutions across the business
Demonstrates knowledge of existing and future product and service offerings
Collaborates with Executive leadership to identify and investigate initiatives in support of the organizations strategic vision including international & domestic growth through M&A, new business ventures new and expanding lines of business
Collects and shares research from a variety of sources, internal/external experts, the Web, books, to stay abreast of, and recommend, service delivery enhancements and strategies

HR Service Delivery Examples

1

HR Service Delivery Job Description

Job Description Example
Our innovative and growing company is hiring for a HR service delivery. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for HR service delivery
  • Identify best HR operational practices within the region and support in Country implementation
  • Collaborates with other departments in order to improve processes and HR management tools
  • Responsible for accurate and timely efficient payroll, reporting and personnel management processes, accordingly with company requirements and legal provisions
  • Highly involved in reporting, budgeting and forecasting exercises and processes
  • Collaborates with legal and financial teams in order to assure that all legal requirements are implemented and respected in HR procedures and processes
  • Partner with the UK and in country payroll teams with regards to loan monitoring and tracking
  • Review and report on employee compliance with regards to the program (form and travel data completion)
  • Compile information from multiple data sources in order to reconcile employee information against the vendors systems and JPMC’s internal system (i.e., PeopleSoft, Business Objects)
  • Partner with Program Management Office and HR Technology to build and implement proper testing protocol for internal and vendor systems releases, and further ensuing defects and service breaks are remediated
  • Partner with the BT Program team to respond to escalated employee queries
Qualifications for HR service delivery
  • Daily Monitoring of Sales and Trading Leavers from Last Day Worked, thru Termination date
  • High level of experience calculating payroll benefits, sick days, maternity leave
  • Strong problem-solving skills client management and executive-level communication skills
  • Participate in client discussions / process design workshops to gather requirements
  • Experience in of areas from HR Shared Services Design & implementation, leading testing for large scale HR transformations across geographies, helping clients conduct due diligence and select the right technology vendor for their HR requirements
  • Ability to run with a number of tasks concurrently, ensuring that all tasks are seen through to resolution whilst maintaining a high degree of accuracy and quality output at all times
2

HR Service Delivery Job Description

Job Description Example
Our company is hiring for a HR service delivery. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for HR service delivery
  • Actively help the implementation of any new HR policies, systems, projects and processes with strong change management actions
  • Drive HR annual processes (ie
  • Interpret internal or external business issues and recommend best practices, solving complex problems in the day-to-day and taking a broad perspective to identify innovative solutions
  • Lead the delivery of training for HR newcomers and refresher trainings as applicable on HR processes and tools, services and policies
  • Provide support to regional HR community and Business for any matters related to HR projects and processes, HR systems and portal
  • Partner with other HR teams and Line of Business clients on ad hoc reporting needs
  • Provides input to the development of HR programs to ensure alignment with short and long-term business plans
  • Supports the implementation of programs, policies and initiatives by providing direction and oversight to facility-based HR resources
  • Ensures the timely and effective implementation of all HR service delivery functions
  • Implements and validates HR programs, policies and initiatives aligned with short and long-term business plans
Qualifications for HR service delivery
  • Must understand and maintain high degree of confidentiality with respect to employees' personal data
  • Excellent communication skills, both written and verbal, with the ability to deal with employees across all levels of the organization in a sensitive manner
  • Proficient in using MS Windows applications (Excel, Word and Powerpoint) (or other systems/tools used)
  • Operating trucks requiring a CDL license (e.g., performing basic functions like driving forwards, driving backwards, or maneuvering in tight spaces)
  • Merchandising products (e.g., filling shelves, building displays, making products look attractive on shelves, rotating product, cleaning shelves, replacing out of stocks, removing out of date products)
  • Operating equipment (pallet jacks, hand trucks, breakdowns)
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HR Service Delivery Job Description

Job Description Example
Our company is searching for experienced candidates for the position of HR service delivery. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for HR service delivery
  • Support transition and post go-live operations of multiple processes from sending organization to HRSS - includes transition management, knowledge transfer, process re-engineering, implementation/integration & post-service delivery
  • Apply end to end process expertise to design and implement new re-engineered processes in a Shared Services operating model
  • Acts as a liaison for and provides guidance/advice to HR members, and all staff on specific/complex issues
  • Oversees and conducts training initiatives
  • Leads change initiatives to support the achievement of functional goals and organizational growth
  • Provides strategic insight regarding workforce planning
  • Oversees and participates in facility assessments and supports strategic planning solutions related to the workforce
  • Oversees and participates in unit(s)/territory leadership talent assessments and succession planning activities
  • Oversees & implements diversity and inclusion programs
  • Oversees trend analysis to assess and quantify measurable results and outcomes that positively impacts HR metrics
Qualifications for HR service delivery
  • Language skills preferred – French, Spanish, German or Italian
  • Experience in Tax, Accounting or Payroll HR Operations is a definite asset
  • Oversees and/or conducts investigations within the business unit(s)/territory
  • Serves as a knowledge resource to the assigned region
  • Financial services and HR background is preferred, but not mandatory
  • Responsible for the identification of causes and providing recommended solutions for improving job satisfaction, reducing turnover, and enhancing employee morale
4

HR Service Delivery Job Description

Job Description Example
Our company is searching for experienced candidates for the position of HR service delivery. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for HR service delivery
  • Responsible for the Operations/center’s compliance with all state and federal employment and benefit laws
  • Acts upon and oversees the thorough and impartial investigation of all reported incidents concerning workplace harassment (sexual, ethnic, religious, ), discrimination, and/or other alleged illegal activities by employees
  • Assist in unemployment claims administration and may represent the company at unemployment compensation hearings
  • Responsible for all employment records being well documented, accurate, maintained, and retrievable
  • Continually and proactively coaches and counsels the Operations/center’s management staff on thorough and timely employment record documentation
  • Responsible for required management training as designated by Leadership
  • Proactively identifies areas through which new or additional training could improve the competency of the management team and the employee’s understanding of company benefits
  • Proactively ascertains future employment needs and challenges through analysis of historical data, employment trends, Account Manager Communication, and awareness of the local/ regional employment climate
  • Supports HR strategy and initiatives through development and management of efficient and cost-effective Human Resources Management Systems (HRMS), payroll, personnel administrative management and HR reporting
  • Supervises and coordinates department activities for HRMS, payroll, personnel management and reporting and collaborates with other specific areas of HR (organizational development, talent& selection, compensations& benefits, health& safety)
Qualifications for HR service delivery
  • Advanced written and verbal communication skills in English (C1) and Spanish nice to have
  • Demonstrated expertise in process area
  • Service Performance Management and Metrics
  • Experience with PeopleSoft HRMS, version 8.9 or later is desirable
  • 10yrs experience in HR Application / HRIS areas across the key areas of talent management, talent acquisition, learning & development, performance management and succession planning
  • Significant knowledge of the Success Factors /SAP platform
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HR Service Delivery Job Description

Job Description Example
Our company is looking to fill the role of HR service delivery. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for HR service delivery
  • Ensure that all operational processes are correctly documented (Standard Operating Procedures) and have built in control assessments to review their effectiveness
  • Identify, develop and maintain the controls required in HR Operations processes
  • Ensure all operational processes are delivered in compliance with the Firm’s and local regulations and procedures
  • Coordinates development and implementation for procedures, instruments and working tools of HRMS accordingly with company needs and requirements
  • Assure timely and accurate HR analyzes and reports
  • Collaborates with authorities and internal audit representatives in the areas that is responsible for
  • Identifies and manage relationship with specific suppliers for the areas that is responsible for
  • You will be responsible for providing support to the HR Service Delivery North America Payroll Operations Business team
  • Participate in merger and acquisition divestiture activities to ensure all Payroll Operations requirements are satisfied and implementation/divestiture is successful for clients
  • Receive and review documentation for changes to tax tables, pay groups, new company set up, new earnings and deduction codes
Qualifications for HR service delivery
  • Experience working in Shared Services is extremely helpful
  • Experience in leading change in a manufacturing environment
  • Working knowledge of HRMS software applications and products
  • English, written and spoken, at advanced level
  • High proficient with MS Office (Word, Excel, PowerPoint)
  • Great planning and organising skills and time management

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