Service Leader Job Description
Service leader
provides technical support to local ABB and end customers with contracts for BU Drives products and services.
Service Leader Duties & Responsibilities
To write an effective service leader job description, begin by listing detailed duties, responsibilities and expectations. We have included service leader job description templates that you can modify and use.
Sample responsibilities for this position include:
Leads a team of 10-15 Client Services Professionals
Ensuring that client escalations are properly managed and resolved in an accurate and efficient manner
Leads key initiatives to improve Service Operations and Client Services
Ensures all key performance measures are met
Coordinates efforts with clients and internal business partners to resolve client issues
Stays current with the latest learning and development innovations
Ensure that the program is business relevant and targeted to the needs of the clients, markets, and Commercial Card
Lead all CEDO activities in EMEA
Be a strong team player, assisting the WW team, and your peers to achieve success
Ensure that you, and the teams you lead, are exemplars for the behaviours and standards expected for a world class delivery organization
Service Leader Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Leader
List any licenses or certifications required by the position: AED, CPR, ITIL, WAV, RSA, PMP, CDM, ISO9001, HPS, LAR
Education for Service Leader
Typically a job would require a certain level of education.
Employers hiring for the service leader job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Engineering, Business, Technical, MBA, Leadership, Education, Management, Business/Administration, Finance, Associates
Skills for Service Leader
Desired skills for service leader include:
Deposits
Register checkups
Sales associate register functions and Front End accounting services
Western Union
Money orders and Coinstar
Department products to offer solutions that meet
Exceed customers’ expectations
Agents and policyholders when dealing with life insurance contracts and agent and field management employment contracts
Company products
Procedures and regulations in order to apply solutions and make recommendations for service staff
Desired experience for service leader includes:
Be an active member of the World Wide Project Manager community
Take responsibility for delivering the outcomes of your business and the broader CEDO business
Supporting pre-sales, capture, activities to help secure our largest programs and ensure they are setup for successful delivery
On time, on budget, and on expectation delivery of complex programs
Ensuring strong governance of the portfolio
Project delivery quality, profitability and customer satisfaction, among other metrics
Service Leader Examples
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Service Leader Job Description
Job Description Example
Our growing company is looking for a service leader. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service leader
- Maintaining program delivery quality, profitability, and customer satisfaction, among other metrics
- Fostering and maintaining relationships with senior external and internal stakeholders to correctly manage expectations and achieve successful program outcomes
- Supporting, coaching and enabling employees and partners to achieve their full potential
- Leading your team to provide successful solution deployments and demonstrating clear business value
- Reviewing current portfolio of engagements and driving project profitability, adherence to cost estimates, forecast accuracy, and revenue recognition for programs/projects
- Managing the cadence of the delivery business in your geography
- People management & leadership (approximately 25% of time)
- Engagement in the process of program sales and peer support (Approximately 20% of time)
- Oversight of your team's programs/projects (Approximately 25% of time)
- Business Management (Approximately 30% of time)
Qualifications for service leader
- Providing leadership in market analysis and development/execution of strategies and action plans to drive product
- Able to oversee and lead large regional BPO
- Facilitate product handover process between other Grid Solutions product lines and service
- Oversee and validate products end of life
- Drive the different initiatives aiming at developing and improving the different Engineering tools required for an efficient product lifecycle management from as built to as maintained status
- Maximize the contribution of the experts & know-how from our units
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Service Leader Job Description
Job Description Example
Our company is searching for experienced candidates for the position of service leader. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service leader
- Follow team training
- Hire / Train/ Integrate new hires
- Backup other service center functions as needed to insure Service Center coverage
- Manages shift work within the service center
- Insure on time PM / FMI execution within the timing given
- Insure targets achievement in collaboration with other Service Center coordinators
- Follow workload of the team
- Escalate issues when needed to Service Delivery Leader
- Conduct PD / EMS reviews
- Track Product Locator Cards (PLC)
Qualifications for service leader
- Request Site Creations
- Set Goals and Objectives / Priorities
- Weekly team Meetings
- Extract Call Statistics
- Approve Vacations and Trainings
- Communicating with 3rd party companies and sub-contractors
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Service Leader Job Description
Job Description Example
Our growing company is hiring for a service leader. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service leader
- Financial Management – overseeing the profit and loss of the account, including the management of receivables
- Sales Pipeline Management – generating sales opportunities for Slalom and responding to client RFP responses and service requests
- Administration – ensuring the proper administrative controls are in place and adhered to on the account, including the management client charge codes, billing and internal administration
- People Management – providing guidance, supervision and coaching to the team members assigned to the account
- Delivery Quality – oversight of all work being performed at the client, hands on responsibility for delivering client work
- Sales Pipeline Management – generating sales opportunities for Slalom, growing the Slalom brand and network, collaborating with practice area leaders to create proposals, and responding to client RFP responses and service requests
- Administration – ensuring the proper administrative controls are in place and adhered to on the account, including the management of client charge codes, time tracking, billing and internal administration
- Serves as the “voice of the client”, raising client requirements and enhancement requests to the Product Management and Engineering organizations within Brokerage Services
- Accountable for overall health of the account – Operational (including SLAs/SLOs), Compliance, Financial and Client Satisfaction from Brokerage Delivery perspective
- Has overall responsibility for client satisfaction
Qualifications for service leader
- At least 4-5 years of experience in service center preferably in the Healthcare sector
- Full understanding and knowledge of Avaya, MUST, GIB, Siebel, Oracle, FEMC
- Strong Computer Skills to include Word, Excel and Power point· Presentation skills
- Ability to work independently · Effective communication skills in local language
- Good knowledge of Service processes
- Good Under standing of Macros in Excel
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Service Leader Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of service leader. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service leader
- Participates in the development and execution of Services products strategy, value proposition and positioning
- Oversee all teller related tasks
- Ensure branch operational and compliance-related tasks are completed
- Serve as liaison between branch and Regional Operations Manager
- Disseminate information on procedural and operational changes/updates to branch staff
- Support sales process through referrals, conducting observations and coaching teller staff
- Work with corporate support departments to ensure procedural consistency, adherence to internal controls and compliance with regulatory requirements
- Day-to-day supervisor for Field Service Technicians
- Coordinating and scheduling Field Service Technicians and controlling field-related costs, auditing field reports (time, mileage, and quality)
- Providing performance feedback and opportunities for growth
Qualifications for service leader
- Interest in state of the art analytics and Business Intelligence tools • Proven ability to attract, develop and lead a high performing and engaged team • Strong relationship management and team orientation
- Knowledge of corporate travel economics and processes preferred
- Minimum seven (7) years of management experience in multi-faceted ambulatory healthcare systems or multi-service provider setting required
- Demonstrated competency in working with large physician group practices
- Prior experience in financial management, program development, quality improvement, and project management preferred
- Define, identify changes required and deliver the client service strategy for the Elect business
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Service Leader Job Description
Job Description Example
Our growing company is hiring for a service leader. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service leader
- Administering and resolving customer concerns related to the business or distributor warranties
- Providing technical support to the technicians, customers and dealers
- Interprets, supports, and practices the mission and philosophy of TuftsMedicalCenterand the Operating Room
- Serves as a clinical resource, consultant and role model for nursing staff providing support in the practice of perioperative nursing
- Integrates knowledge, research findings and experience to enhance nursing practice and to promote excellence in patient care
- Serves on a committee at the unit, surgical services or hospital level
- Collaborates and coordinates resources to facilitate patients' plan of care
- Billable utilization up to 70%
- Direct client engagement management of a team of 5-15 Consultants
- Leading and managing the Customer Service Ultrasound team
Qualifications for service leader
- Manage the Elect retention team to deliver a brilliant client experience
- Review and establish metrics for evaluating the relationship with Elect clients including active NPS, satisfaction KPI’s etc
- Lead and make recommendation on how to deliver greatest value to Elect telephone and digital clients
- Work with our Provider partners and Elect Business Manager to ensure the client experience across each connection point works to the highest standard
- Provide direction for the Elect business to enhance service delivery in order to continuously improve client satisfaction levels, operational effectiveness and cost efficiencies
- Solid experience in delivering excellent client service, and, people and change management, ideally in a financial services or service industry