Delivery Leader Job Description
Delivery leader
provides business leadership and steering in contribution to formulating systems experience strategy for Frontline systems, delivering solutions, and protecting the production environment.
Delivery Leader Duties & Responsibilities
To write an effective delivery leader job description, begin by listing detailed duties, responsibilities and expectations. We have included delivery leader job description templates that you can modify and use.
Sample responsibilities for this position include:
Executes SFDC projects
Facilitates engagement with Outside Expert Services organizations during application review cycles
Lead delivery clinic implementation and maturity across Central Operations
Drive RRCA and corrective action identification and implementation across Central Operations
Support lean operations implementation activities as needed
Delivery oversight for all projects / programs in the accounts portfolio
Represent Customer Delivery towards Customers, in market Customer Delivery teams and European and Global Product teams
Ensure full scoping and product delivery definition of complex / customized digital payment solutions / deployments
Act as a subject matter expert for assigned digital payment products
Reviews warranty claims
Delivery Leader Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Delivery Leader
List any licenses or certifications required by the position: ITIL, PMP, CCIE, APICS, DC, R/S, CISSP, AHA, ACLS, BCLS
Education for Delivery Leader
Typically a job would require a certain level of education.
Employers hiring for the delivery leader job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in MBA, Business, Engineering, Computer Science, Leadership, Technical, Education, Management, Finance, Information Technology
Skills for Delivery Leader
Desired skills for delivery leader include:
Networking
Security concepts and experience delivering technology solutions and products
Financial systems
CyberSecurity Network Security
Database
Heterogeneous environments used by enterprise customers
Overall delivery marketplace to support recruitment of highly qualified additional IPD resources
Workforce Management Process & Methodologies
Working within a regulated environment
Amex systems
Desired experience for delivery leader includes:
Strong people management skills (eg
Teamwork and conflict resolution skills (eg
Monitor risk management/mitigation plans and strategies to support the project managers and project teams protect the company assets
Self-starter that is capable of working effectively leading a team
Previous implementation experience with SAP HCM, or other established on-Premise or on-demand Talent Management solutions
Experience in Professional Services, Managed Services and Support Services desirable
Delivery Leader Examples
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Delivery Leader Job Description
Job Description Example
Our growing company is looking to fill the role of delivery leader. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for delivery leader
- Organize and lead ITO and BPO delivery teams across transition, implementation, and operations
- Manages projects from the project inception to implementation
- Coordinates and integrates operations and technology activities with customers
- Ensures activities, project assignments and problem resolution are coordinated
- Clearly assigns responsibility for tasks and sets clear objectives
- Makes process improvements and changes to the project plan as necessary
- Participate in various application development projects as a teacher, problem solver, and example to junior resources assigned to do the system development work
- Lead key solution architecture decisions and direction while conveying the rationale for making particular platform and technology choices in a way that enables more junior resources to develop deeper architecture awareness and instincts
- Manage the development, testing and communication of operational policies and procedures for team
- Monitor staff schedules, including sick leave, and annual leave
Qualifications for delivery leader
- Delivery Leader
- Bachelor’s Degree from an accredited university or college (or equivalent) with a strong field services / engineering experience in power systems, motors, drives and controls, etc
- Willingness and ability to travel within assigned region up to 50% of the time
- Initiative to stay abreast of technology advancements
- Collaborate with various internal constituencies to ensure the successful delivery of products
- Provide leadership, direction, development, and supervision to staff of customer service professionals
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Delivery Leader Job Description
Job Description Example
Our company is growing rapidly and is looking for a delivery leader. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for delivery leader
- Effectively staff an optimized team in the delivery center
- Drive employee engagement through center wide communications, team building and retention programs/activities
- Assure adequate delivery center team training
- Create a culture that embraces employee growth & development in the delivery centers
- Report on delivery center activities through productivity, operational and dashboard reports
- Understand and maintain internal client satisfaction scores and work to improve the delivery in the center
- Collaborate effectively with HR, Resource Operations/Facilities, Finance, Procurement, Security, Business controls and RPO Delivery Operations to achieve results for delivery center
- Act as an approver on behalf of the delivery center for expenses
- Ensure delivery center teams have necessary resources, including but not limited to regulatory/ statutory licenses, technology, vendors and partners, and headcount needs
- Provide regular program updates with the onshore/ functional leadership team and line managers that are supported in the delivery center
Qualifications for delivery leader
- Work closely with business and external stakeholders to ensure effective two-way communications regarding collection of business requirements and communication of key product decisions, plans, and releases
- Develop new strategies/products in order to capture new payment flows such as B2B, P2P etc
- Determine and evaluate business cases for proposed product developments that drive recommended prioritization
- Responsible for the implementation of process improvements and tool enhancements related to customer implementations
- Review and optimize customer operational performance
- Optimize working relationships with internal suppliers
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Delivery Leader Job Description
Job Description Example
Our growing company is looking for a delivery leader. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for delivery leader
- Work with Regional Lead to understand the regulatory changes in regional markets & seek to comprehend the impact on the delivery center
- Drive initiatives in the delivery center for engagement activities, business controls, and continuous process improvement
- Cascade center-wide communications
- Assist Regional Delivery Lead with local rate card development and monthly operational reviews
- Track utilization, turnover, and engagement in the delivery center
- Drive, develop and implement tools to manage and improve service quality thereby driving efficiencies for the assigned business groups
- May be called upon to provide consultative support and assistance with local delivery teams
- Work on global RPO initiatives, lead and/or participate in projects
- Take an active role in leading responses to Web channel RFPs, RFIs, Customer project requests with the single goal of expanding the accounts
- Identify resourcing gaps
Qualifications for delivery leader
- Be responsible for the governance, planning, coordination, and delivery of strategic programs/projects for China market
- Strong interpersonal, facilitation, and conflict resolution skills
- Strong written and verbal communication skills across a variety of formats and audiences
- Demonstrated success in planning and controlling account related activities
- Interact and communicate effectively with mid and senior level management, Corporate IT
- Strong track record of delivering high quality customer service within standardized guidelines
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Delivery Leader Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of delivery leader. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for delivery leader
- Of the group
- Workforce
- Financial management experience on projects
- Functional or process support
- Functional or technical enhancements
- Software upgrades and patching
- Reporting knowledge for projects both internal and external
- Must have a minimum of ten (10) years of service delivery experience
- 3+ years managerial/leadership experience with demonstrated strong ability to motivate
- Direct, and lead cross-functional teams
Qualifications for delivery leader
- Formal project management skills a plus
- Fluency in English, any adidtional language is an asset
- Excellent Technical Writing knowledge
- Excellent Communications skills (English High Level)
- Written skills to review and recommend language in process documentation
- Knowledge of Service Delivery
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Delivery Leader Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of delivery leader. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for delivery leader
- Managing a group of business system analysis team members in a highly matrixed global
- Assisting in setting project timeframes, resource allocation, and priorities based on project
- Objectives and ongoing assignments
- Mentoring team members on delivery management best practices and process
- Resolving escalated problems to maintain strong customer experience levels, ensuring
- Team achieves performance and customer service metrics
- Managing and controlling expenses for the organization while ensuring resource
- Actively supports and provides input and expertise in the market transformation plans
- Track and define market pipelines, manage project prioritization and engage with cross functional teams on planning exercise
- In-depth experience with account management, technical sales or technical implementation
Qualifications for delivery leader
- Skilled in usage of Microsoft Office and Adobe Acrobat
- Ability to influence opinions and drive results and skilled in analyzing data to discover trends, defect rates
- A Bachelor's or higher education degree in a business related field (Accounting, Finance, Economics)
- Minimum 7 years of experience designing and delivering complex BPO and ITO solutions in a healthcare environment
- Minimum 7 years of experience working with IT and Business Process Outsourcing (ITO / BPO) functions in either a consulting, account management, implementation or similar Client interacting role
- Client-facing solution and delivery experience and expertise