Delivery Team Leader Job Description
Delivery team leader
provides subject matter expertise on team products and processes and the Company's data systems internal and external to the department.
Delivery Team Leader Duties & Responsibilities
To write an effective delivery team leader job description, begin by listing detailed duties, responsibilities and expectations. We have included delivery team leader job description templates that you can modify and use.
Sample responsibilities for this position include:
Support Director of Customer Service in the smooth and efficient day to day running of the department
Own specific work processes, being the payroll expert, identifying ideas and investigating those raised by other team members to ensure maximum efficiency and perform re-engineering if necessary
Maintain and improve accurate controls
Allocate workload among team members
Handle escalations, investigate and eliminate root causes
Handle reporting requests to support decision making
Participate in a wide variety of projects
Train Payroll practitioners
Establish & maintain payroll records
Acquire full working knowledge of all Internal Control requirements and ensure that all areas of payroll have the required levels of control
Delivery Team Leader Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Delivery Team Leader
List any licenses or certifications required by the position: AHA, BLS, GOLD, II, PRINCE, PMP
Education for Delivery Team Leader
Typically a job would require a certain level of education.
Employers hiring for the delivery team leader job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Engineering, Business, Computer Science, Management, Finance, Technical, Accounting, Geophysics, Geology, Education
Skills for Delivery Team Leader
Desired skills for delivery team leader include:
Department
MS office
NGA and Ethernet platforms and supporting systems
ERP environment
Processes and related systems to effectively perform responsibilities
Korn Ferry products and services and core methodologies
Accounting concepts
Correct
Financial and Clinical Payment issues with specialization in a few
IBM’s/clients policies and external taxation regulations – ensuring all payments are duly authorized
Desired experience for delivery team leader includes:
Acquire technical mastery of the payroll systems in place
Responsibility of being expert in all related processes and country specifics, owning and updating documentation, communicating changes and providing training to team members, continuously looking to improve work processes to ensure the processes are working effectively at all times
Ensure that all cycle count adjustments are approved and promptly made in SAP, maintaining all inventory change documentation needed to support cycle count audits
Experience of significant Overhead Line electrical technical design
Experience of working with large infrastructure and minor projects within Rail
Understanding of Health and Safety including CDM
Delivery Team Leader Examples
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Delivery Team Leader Job Description
Job Description Example
Our growing company is hiring for a delivery team leader. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for delivery team leader
- People Management of all Field Service Engineers (FSE) of the district
- 50% of the time will be spent in the field working on technical repairs in various modalities
- Minimum experience, at least 5 years’ project installations / service delivery management
- Proven track record of managing teams under high pressure
- Strong customer management
- Manage the operation of the PG Programme Delivery team, undertaking planning, organising and delegating work, monitoring progress and intervening as required
- Coach, mentor and motivate a team of travel professionals
- Maintain a current agent skill set
- Involved in the resolution of high level customer complaints, as first point of escalation
- Ensure that all net fare sales opportunities are optimised by the team
Qualifications for delivery team leader
- Working on a variety of projects as Senior Project Manager/ Project Manager or task manager / leader
- You will have excellent technical and communication skills along with experience of undertaking a range of projects involving vehicle and / or pedestrian flow analysis and macro and/or micro-simulation modelling
- You will have knowledge on relevant industry standards and guidance
- You will have knowledge and hands on working experience of working with of the relevant software such as- SATURN, CUBE, EMME, VISSIM, PARAMICS, Also, knowledge of some of pedestrian micro-simulation modelling software such as LEGION, VISWALK, etc will be desirable
- You will be able to demonstrate strong business development and team leadership experience
- Ability in dealing directly with clients and client relationship management, ability to engage and influence at a senior level within client organisations
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Delivery Team Leader Job Description
Job Description Example
Our growing company is looking for a delivery team leader. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for delivery team leader
- Support the Service Delivery Manager in the smooth and efficient day to day running of the department
- Prepare and conduct employee performance reviews and handle employee relations issues
- Develop and implement Key Performance Indicators for direct reports
- Ensure all individual members of the team are meeting both internal and external SLA’s for quality, accuracy, productivity and revenue
- Communication of strategies and thoroughly supported action plans with relevant training as required
- Monitor and evaluate the effectiveness of training courses (customer satisfaction, customer and trainers’ feedback…)
- Recommends necessary revisions to existing training courses and possible functional areas requiring training
- Manage pre and post course management activities
- Use the established evaluation process to ensure the continuing relevance of training to business needs
- Plan corrective actions as per required with the objective of increasing customer satisfaction and loyalty
Qualifications for delivery team leader
- You will have a relevant degree and will be a Chartered Engineer or will be working towards an appropriate Chartered status with membership of a professional institution
- Flexibility to work in shifts APAC or EMEA
- Must have extensive knowledge and skills in all areas of customer service policies, processes and procedures
- Must have significant experience in a senior customer service (Tier 3) function
- Presentable, flexible with a desire to succeed
- Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives
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Delivery Team Leader Job Description
Job Description Example
Our company is growing rapidly and is hiring for a delivery team leader. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for delivery team leader
- Recruit, manage and develop a team of experienced Specialists
- Provide clear and measurable objectives for the team and the individuals
- Provide clear requirements for the capabilities needed to operate and develop the In-Life function
- Ensure team members are properly trained and cross-trained to allow optimum work allocation and levelling of workload
- Seeking and acting upon feedbacks from customers
- Ensure partner satisfaction
- Deliver innovative commercial solutions
- Collaborate with leaders on scheduling resources to promote career development, meet utilization goals, fill resourcing needs and ensure balance of assignments across teams
- Collaborate with key stakeholders to provide real-time feedback on performance to direct reports
- Effectively develop and mentor team to build broad and deep bench strength in the skills needed to meet succession needs and eliminate key man risks
Qualifications for delivery team leader
- Produces outstanding results both professionally and personally by being proactive and committed
- Uses technical / job knowledge and experience, incorporating functional skills and broad based business knowledge, to meet and exceed job requirements / customer expectations
- Significant experience and success in leading benefits and/or outsourcing engagements
- Track record of success in managing large client relationships and leading cross-functional teams
- Proven ability to contribute to revenue generation
- Interest and aptitude in keeping abreast of latest developments in benefits and outsourcing plan strategy and contributing to the development of new tools and approaches
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Delivery Team Leader Job Description
Job Description Example
Our company is growing rapidly and is hiring for a delivery team leader. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for delivery team leader
- Be able to write department orders, monitor ordering, and supervise stocking and receiving with latest tools and technology/autonomated ordering systems
- Assist the Home Delivery & Carts Manager in meeting or exceeding the P&L objectives
- Ensuring the Service Desk and Desktop Support teams are actioning requests for technical assistance as per Service Level Agreements
- Ensuring that the highest standards of customer service are maintained by the teams at all times
- Acting as an escalation point for any escalated technical queries
- Monitoring and reporting on the performance of teams against Service Level Agreements
- Ensuring the ongoing mentoring and professional development of staff through regular performance reviews and training
- Provision of technical support to our Executive business group
- Managing the workload of support staff via the IT Service Management platform
- Coordinating continuous improvement initiatives throughout the Service Delivery team
Qualifications for delivery team leader
- As an internationally operating company we expect good German and English language skills
- Experience of managing and developing team’s a big advantage
- 2-3 years commercial related experience is a must
- Able to work and reprioritize within a changing environment and cope with ambiguity
- Excellent communication skills, both written and verbal, at “Head of” and “ Sales Director” level with customers and internally
- Strong analytical decision making skills, including the ability to balance conflicting interests and make decisions based on incomplete or unreliable information
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Delivery Team Leader Job Description
Job Description Example
Our company is hiring for a delivery team leader. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for delivery team leader
- Planning and Delivery of high quality new wells in a safe and reliable manner, following the New Well Delivery Stage Gate process
- Optimization of 20Q drilling sequence in Depletion Plan
- Ownership, leading and update of the LoPSA Depletion Plan document
- Ownership, leading and update of field surveillance strategy and communicating it to Base Management
- Championing conformance to Reservoir Design and Operating Limits (RDOL)
- Driving and operating a large commercial vehicle
- Creating an efficient weekly labour schedule considering hours of operations
- Drive and build sales for new home delivery service, partnering with project managers for profitability and growth in this new business venture
- Establish an ongoing communication plan with the Curbside team, ensuring that all Team Members are informed and prepared to put their best food forward!
- Identify strengths and opportunities on the Curbside team and think strategically when making moves and scheduling
Qualifications for delivery team leader
- Is very familiar with HR systems and tools and related control requirements
- Negotiates with clients and internal functions effectively and is able to influence the decision making process
- Understands client’s HR needs and requirements
- Effectively facilitates attainment of commitments and provides strategic directions
- Coaches and supports team leaders to ensure that they can perform their roles efficiently and effectively
- Acts as member of the management team to ensure the effectiveness of the operations