Operations Team Leader Job Description

Operations Team Leader Job Description

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Operations team leader provides engineering support to ensure that safety instrumented systems of facilities are operated and maintained in compliance with applicable STPs/ETPs, industry codes, regulations, and specifications.

Operations Team Leader Duties & Responsibilities

To write an effective operations team leader job description, begin by listing detailed duties, responsibilities and expectations. We have included operations team leader job description templates that you can modify and use.

Sample responsibilities for this position include:

Persons in this position must have a good working knowledge of all plant systems, and have a good working knowledge of the switchyard and switching procedures including hurricane procedures, inclement weather including freeze protection
Provide management with updates on all issues regarding quality, training, policy, procedures, and staff issues
EFFECTIVELY MANAGE ABSENCE, LATES & DISCIPLINARY MATTERS IN A FAIR AND REASONABLE MANNER IN LINE WITH COMPANY POLICIES AND CREDO VALUES
Ensure individual and service level standards are met or exceeded, and staff members are appropriately trained
Responsible for ensuring processes are working to support customer needs
Ensure the overall volume of work produced meets or exceeds quality standards
Ensure staff maintains updated knowledge of all programs
Monitor the performance of staff and provides feedback and education to improve performance
EFFECTIVELY MANAGE/ALLOCATE MANPOWER USING RESOURCE SCHEDULER, FLEXIBILITY MATRIX
MOTIVATE AND DEVELOP STAFF IN LINE WITH THE STANDARDS OF LEADERSHIP

Operations Team Leader Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operations Team Leader

List any licenses or certifications required by the position: ITIL, CDCS, PMP, GTMC, OSHA, ACAMS, ICD, HAZMAT, DOT, SPC

Education for Operations Team Leader

Typically a job would require a certain level of education.

Employers hiring for the operations team leader job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Engineering, Education, Business, Technical, Associates, Management, Finance, Science, Accounting, Military

Skills for Operations Team Leader

Desired skills for operations team leader include:

Procedures
Policies
Applicable codes
Natural gas industry
Regulations desired
MS Office applications
Excel
Travel industry
Word
Retail KPIs to make commercial decisions that drive achievement of established sales targets

Desired experience for operations team leader includes:

Ability to learn internal database systems quickly
ASSIST IN THE SELECTION OF NEW EMPLOYEES AS REQUIRED TO MEET BUSINESS NEEDS
FACILITATE A TEAM BASED APPROACH
COMPLETE PERFORMANCE APPRAISALS IN A TIMELY MANNER
ESTABLISH INDIVIDUAL GOALS AND OBJECTIVES AND MEASURE ACTUAL PERFORMANCE
DEVELOP A CREDO BASED CULTURE, ESTABLISHING CREDO TEAMS TO FOCUS ON SPECIFIC INDICES

Operations Team Leader Examples

1

Operations Team Leader Job Description

Job Description Example
Our company is hiring for an operations team leader. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations team leader
  • Presenting data analysis with managing multiple reporting initiatives with competing deadlines
  • Identifying servicing enhancement opportunities via system capabilities
  • Scorecard data reporting
  • Tumbleweed feed management for on-line systems
  • Partner with cross functional teams to deliver on management goals in a geographically dispersed, multi-functional environment
  • Member of plant Fire Brigade
  • Responsible for communicating with all areas in the plant as necessary for impacts associated with utilities, raw materials, products movements
  • Assist with hiring, training, scheduling, and supervising of admission team
  • Must be knowledgeable of and responsible for the development and performance of key systems in US
  • Decisions are non-routine and require the exercise of judgment that represents an assumption of business risk
Qualifications for operations team leader
  • Exposure to project management and six sigma orientation would be a plus Educational Qualification
  • Proficient in GDS / CRS (SABRE preferred)
  • This position requires strong knowledge of Global TLS marketing programs
  • Ability to review large volumes of data to inform and identify process improvements
  • Experience developing and executing winning strategies
  • Strong will to win in a dynamic and fast-paced environment
2

Operations Team Leader Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of operations team leader. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations team leader
  • Ensures timeliness and accuracy of system updates for documentation requirements, including, but not limited to FCR preparations, E-doc, import clearance document management and others
  • Ensures full system updates are completed, accurately and in a timely manner, including, but not limited to pre-alert, milestones, ICB policy and all CSO optimization KPI
  • As a Team Leader you are expected to be a role model and set an example for your team, provide mentoring and coaching for your direct reports
  • By acting as liaison with the Manager you will be responsible for providing timely updates on the team's progress and assist your Manager in the execution of department strategies, goals, initiatives optimize workflows, staffing and participate in hiring process
  • You will be conduct regular structured one-on-one meetings with your team members, also prepare and follow through career development plan with each member
  • The role is responsible for a team of 10-17 employees
  • Lead and direct the work of team for all tasks needed during their shift
  • Partner with employees on team to make production decisions, resolve issues and raise matters or significance
  • Communicate to internal departments and external customers/vendors to ensure production and/or customer needs are met for shift
  • Promote teamwork and help set, enforce and measure departmental goals for shift
Qualifications for operations team leader
  • Ability to deploy strategic thinking to improve process and to drive implementation
  • Prefer 2 year Associates Degree or higher from an accredited institution
  • Display highest level of integrity when dealing with customers/employees and processes
  • Engineering awareness
  • SCM background with proper understanding of international supply chains
  • Minimum 3-5 years of work Experience from operational roles in Logistic industry
3

Operations Team Leader Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of operations team leader. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations team leader
  • To operate effectively and efficiently with computerized reservations and back office systems, plus all other forms of office supplied technology
  • To prioritize the workload to ensure deadlines are met, while working neatly, accurately, quickly and calmly at all times
  • Stay educated on airline rules, regulations and current affairs
  • Maintain confidentiality of organization fiscal and personnel related information
  • Exhibit genuine concern for company and clients and always conducts oneself appropriately and professionally
  • Take up additional responsibilities commensurate with the level of job as and when required
  • Cross training with the other dept supervisor to cover vacations, out of offices
  • Workload management to ensure delivery and improvement on KPIs, and targets
  • Identifying, implementing, improving and tracking team photo projects
  • Taking ownership of additional projects as assigned
Qualifications for operations team leader
  • Fluent written and spoken English is required, with fluency in second local language preferred
  • Experience in technology initiatives or project management is a plus
  • Must be able to effectively communicate, lead a team and manage relationships with others based in multiple locations
  • 4 + years related experience in customer service or financial services industry is needed
  • 5 or more years’ experience in Operations of a fossil plant preferred
  • Recent demonstrated leadership is required
4

Operations Team Leader Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of operations team leader. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations team leader
  • Maintain accurate inventory via established programs and procedures
  • Accountability for warehouse procedures - including audits, analysis on stock variances, site import shipper requirements, and managing container schedules
  • Ensuring compliance to Good warehouse Practices
  • Ensure compliance to vehicle loading patterns and stacking heights
  • Ensuring compliance to all operations according to SOPs
  • Ensure working compliance as per company policy
  • Ensure proper utilization of NCE, LEAN and FI tools in day to day operations
  • Promote innovation and re-novation initiatives in DC operation
  • To accept additional duties and tasks in area other than initially assigned
  • The job holder is responsible for practical implementation of process description activities based on NQMS objectives and principles, review and improvement of KPIs
Qualifications for operations team leader
  • The successful candidate will be responsible for advancing their team's focus on building relationships with customers and creating value and loyalty through their phone calls
  • At least 3 years’ experience in a middle management / executive, with minimum 1 year of relevant work experience in operations
  • Persons in this position must have the ability to develop teams and individuals through team processes and performance management
  • Persons in this position must be knowledgeable of environmental, safety and OSHA regulations
  • Persons in this position must have a thorough knowledge and understanding of the current clearance procedure
  • Persons in this position must have analytical skills necessary to determine current and future operating conditions and trends for optimizing plant performance
5

Operations Team Leader Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of operations team leader. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations team leader
  • Develop and manage the overall performance of the team and individuals, which will include recruitment, coaching, mentoring, planning, training, learning and development assessing performance and managing talent and careers
  • Build, manage, and sustain a high performing production and inbound call center team, ensuring that service and quality objectives are being attained and maintained on a consistent basis
  • Manage workflow ensuring SLA and quality standards are achieved
  • Support a positive, motivating work environment that values the people and encourages participation, creativity, learning, and accountability
  • Consistently display the knowledge, skills, behaviors and attitudes reflective of a high performing business unit with a diverse workforce
  • Initiate and implement process recommendations, with appropriate approvals
  • Proactively support the Leadership Team with required reports, summaries, investigations, feedback, and potential challenges
  • Effectively liaise and negotiate with other business units to resolve and enhance customer service expectations and business deliverables
  • Collaborate with other leaders and staff to ensure that all functions are fully integrated and are in accordance with the Company’s goals and objectives, ensuring that all SLA’s are met and/or exceeded, and to resolve issues and challenges
  • Monitor and drive the timeliness and quality of monthly billing
Qualifications for operations team leader
  • Ability to build strong teams and relationships
  • Ability to effectively handle crisis situations
  • Technical knowledge in both MacOS and Windows platforms is a plus
  • Chat management experience is a plus
  • At least 3 years of proven experience leading a team of operations engineers
  • Previous exposure to drive Voice of the Customer metrics

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