Collections Team Leader Job Description

Collections Team Leader Job Description

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Collections team leader provides day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports.

Collections Team Leader Duties & Responsibilities

To write an effective collections team leader job description, begin by listing detailed duties, responsibilities and expectations. We have included collections team leader job description templates that you can modify and use.

Sample responsibilities for this position include:

25 days holiday allowance for 2015 (set annually as per collective agreement), plus public holidays Subsidized
Review and make recommendations for any changes to process that will improve effectiveness or efficiency of the function
Ensure the team is compliant with all industry regulations internal compliance and risk frameworks
An understanding of the regulatory obligations that surround the provision of collections assistance in Australia (NCCP, Guidelines and Privacy Act, Debt Collections)
Define and agree UK Collections strategy with Collections leadership team
Day to day leadership responsibilities for managing the respective Collection team, including recruiting, hiring, training and coaching
Promote ongoing development of metrics in order to continually optimise team performance
Drive assigned team to meet targets in relation to delinquency and losses
Continual development and motivation of team
Process management responsibility for applicable processes and activities

Collections Team Leader Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Collections Team Leader

List any licenses or certifications required by the position: DRA

Education for Collections Team Leader

Typically a job would require a certain level of education.

Employers hiring for the collections team leader job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Business, Accounting, Finance, Economics, Education, Leadership, Financial Services, Business/Administration, Management, Communication

Skills for Collections Team Leader

Desired skills for collections team leader include:

Third Party Consumer Credit Card Collections Landscape is REQUIRED
Ally systems
Business and management principles involved in strategic planning
Coordination of people and resources
Fleet and traffic compliance
Foreign language on a daily basis at work
Human resources modelling
Leadership techniques
MS Excel + PowerPoint + SAP R/3
Managing files and records

Desired experience for collections team leader includes:

Experienced in business processes and operational requirements
Superior commitment to excellent customer service
Facilitate and lead optimal communication structure/processes between internal and external stakeholders as a means of driving performance
Receivables and credit management experience particularly in an Early Collections environment
Lead and partake in change management efforts for his/her team the whole department
Candidate must be Bilingual/Spanish speaking

Collections Team Leader Examples

1

Collections Team Leader Job Description

Job Description Example
Our company is looking for a collections team leader. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for collections team leader
  • Responsible for the attainment and maintenance of established service standards (ie
  • Competitive Salary – Get paid what you’re worth
  • Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best
  • Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!
  • Ensuring resolution of all EWS/dispute complaints & escalations reported at Collections Field/Telecalling within Business TAT
  • Ensure agreed service levels and targets are achieved, Proactive Dispute resolution and early warning signals to reduce complaints
  • Identified issue raise to departments and recommend corrective actions to ensure complaint resolution
  • Identifying the gaps in collections by conducting RCA of the complaints and Tracking the gaps to closure
  • Follow up on identified issues with departments and recommend corrective actions to ensure complaint resolution
  • Identify control enhancement / improvement opportunities for Customer Delight
Qualifications for collections team leader
  • Focus on high risk complaints impacting the businesses
  • Flagging on deceased accounts where documents are awaited
  • Account exclusion on Vision Plus for the cases pending for resolution
  • Exclusion requests to Dailer, Line & Field for the cases pending for calling
  • Payment pickup assistance to customers where requested
  • One-on-one with DR's
2

Collections Team Leader Job Description

Job Description Example
Our innovative and growing company is hiring for a collections team leader. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for collections team leader
  • Ongoing review of team productivity
  • Ensuring team goals are aligned to business strategy and goals
  • Timely closure of EMS
  • Publishing reports , Pending Report, Productivity Report, Roster, Out of TAT cases, allocation reports, providing required data as & when required
  • Lead a high performing team through ongoing change management to maximize business performance
  • Manage Collections’ Long Range Forecast, Scheduling, Shift-Bidding & Recruitment planning
  • Be the point of contact for business analysis, recommendation and workforce consultation for forecasting, resource planning efficiency and effectiveness of inbound & outbound Full Time Employee (FTE) management
  • Partner with National team, enabling Collections to execute strategies by ensuring the appropriate planning of inbound & outbound resources facilitating first class, highly effective Client experience
  • Lead, develop and maintain department function goals/objectives and process knowledge for the National team
  • Provide a clear line of sight for the Agent/Client experience, while mitigating operational, financial and reputational risk
Qualifications for collections team leader
  • Good Citizenship
  • A will to Win
  • Minimum of two years call center/ collections management experience strongly preferred
  • Take responsibility to achieve global service targets through proactive management of a multi-site, multi-skilled and one-Inbound & Outbound Call environments
  • Identify business trends and key performance indicators, innovative opportunities to enhance client experience and business/process efficiency and effectiveness
  • Develop strong working relationships with National team
3

Collections Team Leader Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of collections team leader. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for collections team leader
  • Support new initiatives and demonstrate capability to manage and lead continuous improvement projects
  • Lead, coach and develop employees, ensuring a high level of employee commitment and capability through focused collection routines
  • Be accountable for managing team efficiencies, ensuring efficiency targets are met
  • Be responsible for team results, as measured through established quality service standards
  • Manage 10-15 direct reports by providing superior leadership and guidance related to collection activities
  • Be a referral point for all Early Collections Low Risk staff and monitor quality trends by ensuring issues and escalations are addressed and the appropriate action is taken in a timely manner
  • Assist with constructing an effective credit control management framework
  • Allocates work assignments and establishes KPI and performance standards, metrics
  • Evaluates the quality, quantity of the individual/ team metrics on work being performed
  • Evaluates / assesses team member performance on a periodic and annual (PMR) basis
Qualifications for collections team leader
  • Provide management to the assigned Credit Control team members
  • Responsible for the effective monitoring and management of the delinquency portfolio
  • Responsible for the identification and referral of stressed accounts during the monitoring process
  • Responsible for the maintenance, currency and adherence to Credit Control policies and procedures
  • Ensure the Credit Control department has a thorough understanding of the accounting and regulatory provisioning guidelines and calculations
  • Responsible for monthly and quarterly reporting obligations as defined by the Senior Manager OTC
4

Collections Team Leader Job Description

Job Description Example
Our growing company is looking to fill the role of collections team leader. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for collections team leader
  • DSO improvement and management of monthly A/R by Client
  • Aging analysis and YoY reduction (30+, 60+ and 90+)
  • Meet Monthly cash targets
  • Manage US referral portfolio
  • Complete Performance Management Reviews on time
  • Oversee training of partners and collectors
  • Self-directed and passionate about driving results with experience in credit / collections operations (or similar)
  • Excellent analytical and problem solving skills - to gain insight and take action from analysing data, largely through using pivot table reports
  • Develops and implements strategies to minimize net credit losses by maximization of dollars recovered from written-off accounts (outside collection agency/attorney management)
  • Delivers continuously improving year on year expense results by improving processes, increasing productivity, introducing new technologies, and effectively managing vendor relationships
Qualifications for collections team leader
  • Bachelor’s degree in Finance, Accounting or a related field or 5 years of equivalent work experience
  • 5+ years of experience in business to business collections
  • 5+ years of experience managing an accounts receivable or collections team
  • International collections exposure is a plus
  • Knowledge of Oracle, SAP or similar A/R System
  • Proven ability to work effectively with key stakeholders and clients at all organizational levels and departments to achieve desired results
5

Collections Team Leader Job Description

Job Description Example
Our growing company is looking for a collections team leader. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for collections team leader
  • Tracks and reports actual versus plan performance on a daily, weekly, and monthly basis
  • Ensures vendor partners are staffed at agreed levels with well-trained employees
  • Participates in contract negotiation and on-boarding of new vendors as needed
  • Overseeing collections cases from initial arrears to resolution
  • Leading a team of collectors, running weekly 121’s with the team, coaching, mentoring and leading with passion
  • Operationalising affordability and forebearance options in line with policy
  • Managing escalations and ‘bump ups’ to achieve the right outcomes
  • Liaising with customers to discuss their arrears and intention to make repayment
  • Managing account closures and debt write off in line with bank wide policy
  • Perform quality assurance on Billing Specialist I and Billing Specialist II staff
Qualifications for collections team leader
  • Ability to work flexible hours as the needs of the team dictate both domestically and internationally
  • Minimum total work experience of 5 years
  • Focuses on Customer/Relationship Care
  • Drives Improvements & Solutions
  • Highly developed critical thinking skills and analytical capabilities
  • High degree of financial acumen with actual P-L experience preferable

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