Service Delivery Specialist Job Description
Service delivery specialist
provides tier 1 and tier 2 hardware and software support of Mac OS X, Microsoft Windows 7 and Ubuntu systems.
Service Delivery Specialist Duties & Responsibilities
To write an effective service delivery specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included service delivery specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Analyzes symptoms, logs, and data required to resolve issues of high complexity
Escalate with ADE and R & D Teams for Patch development for bugs & Advance troubleshooting
Lab Maintenance & upkeep as applicable
BE/MCA or equivalent with minimum 5 years of relevant experience
Certifications like ACIS, ACS, CCNA, CCNP, would be an added advantage
Strong Communication, Problem solving, Troubleshooting & Analytical skills
Minimum 3 years of experience in Data Networking environment
Ability to understand difference between layer 2 and 3 products, functionality, and features
Demonstrate proficiency with product diagnostic tools, testing software applications, and test gear
Must have knowledge of various network topologies, LAN/WAN, TCP/IP, Ethernet, routing
Service Delivery Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Delivery Specialist
List any licenses or certifications required by the position: ITIL, PMP, IAITAM, ITAM, VLSS, CISM, CISSP, MEF, CCNP, LDC
Education for Service Delivery Specialist
Typically a job would require a certain level of education.
Employers hiring for the service delivery specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Education, Business, Engineering, Technical, Information Technology, Finance, Associates, Human Resources, Graduate
Skills for Service Delivery Specialist
Desired skills for service delivery specialist include:
SQL
Microsoft Office
Adobe
Help desk tools for tracking issues and resolution
Keynote
Numbers and Pages
Project
Visio
Datacenter infrastructure technologies
Operating systems: Windows 7/8/10 and Mac OS X 10.X in a corporate/enterprise environment
Desired experience for service delivery specialist includes:
Superior customer service skills, verbal and written communication skills
Demonstrate leadership skills, flexibility, accountability, and teaming
Have excellent knowledge in core product and be multi-disciplined in additional products
Upon fulfillment of request, call Client to follow up on request and user experience (complete, accurate)
Provide status reports to Management as requested
Review the ITSCM plan w.r.t
Service Delivery Specialist Examples
1
Service Delivery Specialist Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of service delivery specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service delivery specialist
- Installing, modifying, and making minor repairs to computer hardware and software systems
- Installing hardware and peripheral components, such as monitors, keyboards, printers, hard drives and create/maintain workstation images
- Installation, configuration, maintenance and upgrade of computer hardware and software
- Providing support for AV systems, regular inspection of meeting rooms to ensure lightings and AV equipment and other amenities work properly
- Participating in telephone support rotation and providing support to users in offices
- Document problems and solutions in help desk tracking system and inform management
- Install, modify, and make minor repairs to computer hardware and software systems
- Install hardware and peripheral components, such as monitors, keyboards, printers, hard drives and create/maintain workstation images
- Install, configure, maintain and upgrade of computer hardware and software
- Provide support for AV systems, regular inspection of meeting rooms to ensure lightings and AV equipment and other amenities work properly
Qualifications for service delivery specialist
- International Immigration and/or Tax services company
- Team player with ability to work in a small team cohesively
- Contract performance management incl
- Participate in telephone support rotation
- Have basic knowledge on at least one of those platforms Unix/Linux/AIX/Mainframe/AS400/Windows Servers, Windows VB script skill is more preferred
- Coordinating the data capture
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Service Delivery Specialist Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of service delivery specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service delivery specialist
- Contribute to and execute on prioritization of related activities and project plans
- Service continuity planning
- Acting as an Escalation point for operational issues – engaging and interacting with BIMs and Service Ownership on escalations and follow up actions and updates
- Keeps abreast of new products, features, accessories, , and their benefits to clients
- Responsible for understanding and completing billing for customer scope orders for the following heritage Paetec products
- Responsible for staying current on heritage PAETEC products and services, department procedures, and new Service Delivery updates through training, email updates and participating in team meetings
- Staff Development – Responsible for the development of staff
- SDS Team Management - Works with Workforce Optimization team with regards to staffing to ensure consistent high level of service is attained
- Escalated Issues - fields escalated issues from SDS representatives, clients, and participants
- Provision new and changes orders
Qualifications for service delivery specialist
- Working in an International Relocation Management company
- All other environmental hygiene issues (easily guessed passwords, weekly configured storage)
- Analytical and a team worker
- Comfortable and effective use of tools, systems and resources
- Age 21 years with a minimum of a high school graduation or equivalent
- Minimum of 2 years driving and delivery experience utilizing comparable equipment
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Service Delivery Specialist Job Description
Job Description Example
Our innovative and growing company is looking for a service delivery specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service delivery specialist
- Work with Internal and external customers until all issues are resolved to customer’s satisfaction
- Drive HR expertise for assigned process within existing team of administrators (both internal and 3rd party) through knowledge sharing and training
- Deliver service in a timely manner and/or manage service delivery metrics and third-party supplier performance in relation to the assigned process
- Advise on complex questions/requests concerning the area of expertise in a professional, courteous & timely manner
- Foster a culture of customer service excellence and continuous process improvement
- Transporting product from the North Houston facility for delivery to local sites on a weekly basis
- Validating orders and inspecting products to determine accurate quantity and condition prior to delivery
- Operating vehicles and loading equipment safely and efficiently
- Performing weekly inventory counts and updating SAP accordingly
- Developing and cultivating client relationships as the front line customer service agent delivering product
Qualifications for service delivery specialist
- Ability to understand and adhere to all state and federal laws and DOT requirements
- Responsible for verifying orders for accuracy during all phases of loading and delivery
- Maintaining maintenance logs and DVIR (Driver vehicle inspection reports) for all vehicles ensuring cleanliness of delivery vehicles
- May require overnight stays in certain locations
- Must pass DOT examination requirements and random drug screening
- Must pass physical agility test
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Service Delivery Specialist Job Description
Job Description Example
Our company is hiring for a service delivery specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service delivery specialist
- Providing back-up data entry support for the Lead CSR
- Coordinating the resolution of shipping/receiving, inventory, or quality control issues as they develop
- Responsible for timely administration of contracts in accordance with Lubricants policies & procedures
- Oversee and manage cross-border moves into region of responsibility and ensure moves are made compliantly and in an efficient fashion
- Liaise with appropriate stakeholders including Regional Leader, Corporate Tax, and various businesses to ensure that all aspects of short term business travel are addressed and all compliance regulations are established (i.e immigration, tax, labor)
- Provides day-to-day technical support for the application portfolio including application, network and infrastructure
- Main point of contact for Commercial and Enterprise customers
- Serve as global communications support for HR Technology and SD with primary focus on program planning, vendor management, writing, execution, distribution and measurement
- Using the existing communications plan as a guide, provide recommendations and insight into additional, relevant deliverables as needed
- Ensure consistent, accurate and relevant delivery of exceptionally well-written content in collaboration with HR and the Communications director
Qualifications for service delivery specialist
- 4 years of related experience is preferred and approximately 1 year experience with performing the essential job functions noted above is required
- Minimum of Class B Commercial Driver’s License with air brakes and manual transmission
- The ability to see 20 feet or more, 20 inches or less and judge distances and space relatively
- Regular attendance is necessary to perform essential functions of the job
- Math and computer skills are required for calculation / computer entry
- Experience with electronic logs and or on board vehicle computers systems
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Service Delivery Specialist Job Description
Job Description Example
Our innovative and growing company is looking for a service delivery specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service delivery specialist
- Follow the Johnson Controls branding and writing guidelines
- Stay up-to-date on new channels, technology, and approaches to ensure communications continues to provide relevant, current, and world-class support for the HR function
- Utilize metrics and communications guidelines to make informed decisions and recommendations for enhancing HR planning and content needs
- Resolves employee inquiries, creating the necessary paperwork for processing and/or entering changes (personal data, job information, reporting line changes, compensation changes, etc) into the HR Systems SAP, ADP
- Identify and resolve gaps in team approach to delivering the service, which results in increased performance, reliability, and/or other aspects of service offerings Develop the service integration process
- Ensure that current processes and tools are used correctly by all suppliers and internal teams
- Report and analyze KPIs regarding the area of responsibility
- Own and drive continuous improvement work within IT delivery
- A Bachelor's degree in engineering, business, statistical analysis, communications
- Provide Citrix Technical Support to the company-wide virtual environment by maintaining the virtual farm using Citrix delivery console
Qualifications for service delivery specialist
- Shall also demonstrate an advanced knowledge of the most current ITIL standard
- Extended working hours will be required including occasional weekends
- The candidate must have a minimum of 5 years of relevant experience managing IT Projects and Services
- Proven team leadership and IT experience in a diverse and complex global environment
- Possession of ITIL, CMMi or ITSM Certification will be an advantage
- Experiences in pharmaceutical research domain (Regulatory)