Service Consultant Job Description
Service consultant
provides expertise across multiple platforms/operating systems, production support utilities, client/server application systems, telecommunications, and cellular industry.
Service Consultant Duties & Responsibilities
To write an effective service consultant job description, begin by listing detailed duties, responsibilities and expectations. We have included service consultant job description templates that you can modify and use.
Sample responsibilities for this position include:
Good knowledge of products and tools for all aspects of system management, including backup, network/system monitoring, scripting, automation, and security
Developing a thorough understanding of Cloud and Data Center solutions and the customer requirements which would make the solution attractive to specific customers
Designing a Cloud and Data Center Advanced Services solutions in response to customer requirements, proactively target potential lighthouse accounts
Coaches peers on processes, procedures and issue resolution
Ensuring customer needs are identified and met
Contributing to the achievement of branch targets for products and service referrals
Dealing with customer enquiries face to face
Building a positive relationship with each customer and referring sales opportunities
Promoting your extensive knowledge of transactional and relationship products
Ensuring that a customer is always made to feel welcome
Service Consultant Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Consultant
List any licenses or certifications required by the position: ITIL, PMP, GLTC, INS, BCDR, ISO, IRAP, ITSM, IBM, SFDC
Education for Service Consultant
Typically a job would require a certain level of education.
Employers hiring for the service consultant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Education, Computer Science, Engineering, Technical, Associates, Business/Administration, Electrical Engineering, Finance, MBA
Skills for Service Consultant
Desired skills for service consultant include:
Services and systems
Services and systems and ability to apply analytical skills to the interaction of these products
Administrative operations
Benefits structure
Cigna Select funding options
Platforms are
Group products
ITIL
Industry tools
Various operating systems
Desired experience for service consultant includes:
Senior level experience with installation maintenance, and operational support Windows Server 2008 & 2012, VMWare, and Linux
Gather requirements, design, build, test, release Windows, Linux, and Microsoft cluster server environments
Troubleshoot issues related to Windows, Lunix and clustered server environments
Coordinate with DBA's on operations, hardware architecture, and security
Attend change control and configuration management meetings
Master) in technology areas
Service Consultant Examples
1
Service Consultant Job Description
Job Description Example
Our growing company is looking for a service consultant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service consultant
- Contribute to the achievement of branch targets for products and service referrals
- Dealing with customer enquiries face to face, building a positive relationship with each customer and referring sales opportunities
- Provides professional and courteous service including diffusing escalated clients to resolve concerns
- Perform a thorough technical review and analysis of the scope and the Quality Inspection Results (QIR)
- Review the instrument history to identify all of the scope s conditions and factors, including age, prior repairs, possible warranty disposition, or possible trade in opportunity
- Consult with appropriate technical staff to gain additional technical information about prior or proposed repairs, as necessary
- Use a consultative approach with the customer when discussing their account profile, scope population, volume of procedures, repair history, reprocessing methods, QIR findings, photographs and recommended repairs
- Work with customers to obtain and process repair approvals
- Provide repair costs and other technical information to support the approval process
- Provide detailed notes to include all conversations and action taken with customers and or other Service Centers
Qualifications for service consultant
- Configures and installation of clusters, terminals, DNS, Web servers
- Define and articulate a data center business relevant services strategy and solution for each customer opportunity
- Relevant financial services industry experience (financial protection- life insurance, income protection insurance
- Typically possesses experience with IT security policies and procedures, access management and troubleshooting
- Strong attention to detail, with the ability to work under tight timeframes and deadlines, while achieving a high degree of accuracy
- Experience with managed account products
2
Service Consultant Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of service consultant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service consultant
- Ability to prioritize, problem solve, and multi-task between several separate projects and assignments
- You are expected to consistently meet or exceed servicing plan goals by retaining Epsilon product portfolio to targeted clients
- The Position provides the availability of overnight travel to better facilitate efficient, effective management of the territory
- Identifying opportunities for upselling and managing these internally or communicating these to the wider sales team
- Spot and drive new opportunities within existing customers and spot new customers
- Ensure that all existing projects are delivered on-time, within scope and within budget
- Should be able to conduct some basic testing’s and roll out for the SW applications
- Maintain S/W releases and implementation at client and server level
- Deployment and configuration management
- Installation and Maintenance of the Production Servers
Qualifications for service consultant
- Perform Application Root Cause Analysis and continual pursuit to reduce incidents / disruptions of services
- Continual effort to pass incidents to L1 / L1.5 through creation of Knowledge Artifacts / scripts
- Perform minor bug fixes and ensure application stability
- Ability to learn additional applications as required to support the business
- Strong organization, prioritization and investigation skills is necessary
- Must have demonstrated excellent written and verbal communication skills for listening, understanding, problem solving and taking appropriate action
3
Service Consultant Job Description
Job Description Example
Our innovative and growing company is hiring for a service consultant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service consultant
- Conduct POCs and UATs with new customers
- Understanding the strategic objectives of the business to manage and influence its service demand and roadmap
- Effectively communicating the DA&R service offering, opportunities and progress both verbally and through document artefacts
- Identifying and driving opportunities to simplify and standardise the enterprise reporting landscape
- Connecting service demand to the right DA&R function and overseeing value creation
- Must be a US based Basis HANA Admin expert with strong virtualization
- Must be able to achieve and maintain government clearance at Public Trust level at minimum
- Extensive knowledge of SAP HANA implementations, management, troubleshooting, configuration, and migrations is required
- Proficient in the use of methodologies supported by SAP best practices
- Superior knowledge of Sybase and SQL Server databases is a plus
Qualifications for service consultant
- Review business processes
- Providd technical advisory services for multiple options and risks
- Participated in process designing sessions and documented process flows
- Evaluate and document business processes and functional requirements
- Implement information flow analysis for various business streams
- Analyze and studies request processes and future automated processes
4
Service Consultant Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of service consultant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service consultant
- Demonstrated knowledge in SAP business warehouse functions
- Knowledge of SAP BI/BW, BOBJ, and JAVA/Portal are required
- Analysis, documentation, and management of customer requirements according to standardized methods
- Consulting duties and implementation tasks within the context of (IT) service management
- Development of customer-specific applications the coding of interfaces for external IT systems
- Coordination of project activities between clients and project teams
- Assistance with implementation projects
- Producing quality, secure, and resilient designs for new or improved service, technology architecture, process or measurement systems that meet all the agreed current and future IT service requirements of the organisation
- Reporting as necessary against Service Design & Acceptance work and deliverables
- Ensure the successful delivery of new services and amendments to existing services to production service, using appropriate documentation and acceptance controls
Qualifications for service consultant
- Design and formulate application requirements and test conditions
- Executed sprint planning and business estimation services with developers
- Demonstrates a thorough understanding of the National General Insurance brand and ability to exhibit the behaviors associated with it
- Flexibility to work until 8pm Monday through Friday required
- Customer service experience in a call center environment, both inbound and outbound, preferred
- Customer Service experience in a transaction based environment preferred
5
Service Consultant Job Description
Job Description Example
Our company is looking for a service consultant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service consultant
- Mapping and documenting existing services and responding to client requests on service design
- Driving, leading IT process, ITSM tool assessment, design activities and requirements definition activities and developing transition approaches
- Implementation of new processes and service management capabilities
- Seeing opportunities for service management and data centre operations improvements based on benchmark data and conducting high-level cost benefit analysis
- Assign and manage work to consistently meet exceed production and customer satisfaction metrics
- Ensure turn around time requirements are met
- Manage the daily Work in Progress (WIP) using Datasweep and Business Objects reports to ensure the timely delivery of repair endoscopes electronic units and identify and resolve service orders that are delayed in process
- Perform multiple service approval tasks, cover absenteeism, and train newly hired staff
- Review processes, take corrective action to identify problems and, where appropriate, initiate change
- Research, solve and communicate process issues involving service approval internally and with cooperation from other lines and departments
Qualifications for service consultant
- Must be willing and able to work 11 am to 8 pm
- Mandarin speaking desirable but no essential
- Assigned a geographical area to engage predetermined target dealers
- Manage and maintain dealer visitation schedule
- Achieve buy in from dealership management, including the DP and / or GM, on focus areas of
- Work with the Region After Sales Manager (RASM) and Area After Sales Managers (AASMs) to identify opportunities within the dealer network for Service Process Improvement