Customer Service Consultant Job Description
Customer service consultant
provides basic level support for applications {MS-Office Suite, Outlook, IE, Kronos, FileMaker Pro, Visio, Microsoft Project).
Customer Service Consultant Duties & Responsibilities
To write an effective customer service consultant job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service consultant job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide a responsible & accurate telling service by maintaining & applying an up to date knowledge of transaction banking policies, practices, procedures and law
You will be proactive assist with ad hoc duties as directed by the management team
Deliver best in-class product service and support in partnership with internal departments
Coordinate resolution for product service escalations
Manage competitive intelligence gathering
Provide analysis to Product teams on trends and developments
The ability to take ownership and solve customer queries
As the Customer Service Consultant you will be an important part of the Customer Service Team shaping the journey to transform the customer experience into being best in class
Expert verbal and written communication with customers via phone, web and email, including direct contact from customers, calls for flagship stores and internal colleagues
The ability to take ownership and solve customer problems
Customer Service Consultant Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service Consultant
List any licenses or certifications required by the position: SAP, V3, ITIL, OSHA
Education for Customer Service Consultant
Typically a job would require a certain level of education.
Employers hiring for the customer service consultant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Engineering, Finance, Business, Computer Science, Electrical Engineering, Management, Business/Administration, Associates, Accounting
Skills for Customer Service Consultant
Desired skills for customer service consultant include:
MS Office suite applications
Practices
Procedures and law
Transaction banking policies
Microsoft Office applications
CarMax inventory to guide customers towards vehicles that meet their needs
Commercial products
Services and procedures
Contracting Sales
Excel
Desired experience for customer service consultant includes:
Meet turnaround time for Service Agreement scopes
Manage the daily Work in Progress (WIP) using Datasweep and Business Objects reports to ensure the timely delivery of repaired endoscopes electronic units
Ensure that the User Request for each service order is addressed
Make outbound calls to the customer if more information about their request is required
Review the Service Order and consult with other Service Consultants, Lead or Senior Technicians, Supervisor, or Regional Service Manager to ensure accurate communications and repair options are conveyed to the customer
Monitor Waiting Approval service orders on a daily basis
Customer Service Consultant Examples
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Customer Service Consultant Job Description
Job Description Example
Our innovative and growing company is looking for a customer service consultant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service consultant
- Clearly and succinctly describe the repair recommendations and options
- Provide detailed notes to include all conversations and actions taken with customers and or Service Centers
- Obtain RMA for electronics, if applicable, consistently follow up on the status to obtain the repair estimate cost
- Support required processes for the Discrepant Materials Notices (DMNs) and Quality System
- Investigate and resolve service contract issues
- Investigate and process approved credits and rebills
- Escalate customer service issues to Supervisor, Regional Service Manager, and appropriate Sales Rep
- Make appropriate judgment with regard to service courtesy discounts ($100 maximum)
- Perform other duties as assigned by the Supervisor or Manager (including, in Field Service Centers, shipping and receiving tasks)
- Ensure that turnaround time requirements are met
Qualifications for customer service consultant
- Ability to exercise proper judgment
- Must be self motivated and committed to providing excellent customer service, both as part of a team and individually
- Must demonstrate excellent written and verbal communication skills for listening, understanding, problem solving and taking appropriate action
- Assist with investigating User Requests for service
- Make outbound calls to the customer if more information about their request is required or direct that task to a Technician (applicable outside the NSC), if necessary
- Review the Service Order and consult with other Service Consultants, Lead or Senior Technicians, Supervisors, Regional Service or Production Managers to ensure their ability to discuss the repairs should the customer have questions or concerns
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Customer Service Consultant Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of customer service consultant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service consultant
- Ensure that all Discrepant Material Notices (DMNs) are processed properly
- Coordinate with NSC on DMNs issued for repairs (as applicable) and involved management if required
- Support other Service Centers with their inquiries and investigations, as necessary
- Provide overflow support to other locations as necessary
- Escalate customer service issues to the Supervisor, Repair Operations
- Make appropriate judgments with regard to service courtesy discounts (escalate as required), repair and factory warranties
- Regularly updating the customer with the progress being made towards resolution of their incident
- Commit to being there” for our customers and share our dedication in striving to deliver world class
- You must be able to commence employment on Monday 1st May 2017
- The ability to take ownership and solve customer enquiries
Qualifications for customer service consultant
- Minimum of one year experience in an Associate Service Consultant capacity is required
- Minimum of three years experience in customer technical service, or related field preferred
- Must have demonstrated proficiency in understanding and effectively speaking to the technical aspects of the endoscope electronics equipment as acquired through hands on training
- Ability to use computers and corporate business software is essential
- Ability to learn additional applications as required to support the businessStrong organization, prioritization and investigation skills is necessary
- Ability to multi task in a challenging environment is preferred
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Customer Service Consultant Job Description
Job Description Example
Our growing company is looking to fill the role of customer service consultant. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer service consultant
- Receive inbound calls from new and existing customers, assisting with their banking needs
- Cross-sell products and services by proactively discussing beneficial options
- Contribute to the achievement of individual and team sales targets and KPIs
- Re-direct Reception calls to internal customers and Retailers
- Provide support to our internal teams and Retailers to meet customer needs
- You must be able to commence employment on Monday 6th November 2017
- Provide an outstanding experience by taking inbound calls from customers, financial planners and brokers
- Develop and maintain an in-depth knowledge of products and services including home loan and deposit products
- Communicate in a manner that can easily be understood
- Generating leads for our F&I managers
Qualifications for customer service consultant
- Strong organization, prioritization, and investigation skills are preferred
- Ability to multi-task in a challenging environment is a must
- Minimum two year degree or equivalent experience in technical electronic field is preferred
- Ability to exercise proper judgment and conduct one self and work in a positive, professional and cooperative manner is essential
- Must demonstrated excellent written and verbal communication skills for listening, understanding, problem solving and taking appropriate action
- Adherence to standards by following contact centre processes and guidelines
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Customer Service Consultant Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of customer service consultant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service consultant
- Working with the Diary Management Team and/or the Central Customer Services Team to ensure the quality and controls of the department are maintained and that all internal procedures are fully operational, paying particular attention to information security
- Working to build strong and fruitful relationships with fellow team members within the Diary Management Team (DMT), Central Customer Services (CCS) and Technical Services (TS) to enable all cases to be dealt with proactively and in unison
- Pursues work with energy and a strong accomplishment orientation
- Answer and respond to inbound calls from customers requesting cancellation in service, billing inquiries and available discounts on client products and services
- Following predetermined call flows to provide information to the caller(s), building rapport
- Ask discovery questions regarding customer needs and wants and presenting solutions to save customers from disconnecting service
- Upsell and cross selling additional products and service to provide the best value to client customers
- Support Client key products and services including TV service, Internet, Home Phone and Wireless sales
- Assist customers with any queries they may have in a clear and concise manner
- Deliver a pro-active, professional and specialized service by the receipt, process and release of customer orders and credits
Qualifications for customer service consultant
- This position is located in Mississauga, 4715 Tahoe Blvd
- Bachelor's degree in engineering with at least 2 years’ relevant owner direct sales experience
- Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage
- Driven to delight the customer with options/offerings to meet their needs
- 1 year or more Claim processing experience
- Experience in a production environment (Phone and Email Queue)
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Customer Service Consultant Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer service consultant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer service consultant
- Establish proactive contact and interaction with PPG customers providing accurate information on stock availability and delivery enquiries
- Maintain close liaison with other departments including production and warehouse
- Convey all other customer enquiries onto appropriate PPG personnel located at Head Office or State Offices as appropriate
- A supportive team environment- All efforts are collective, so you are never alone
- Top-notch paid training- A chance to learn and earn
- Unlimited advancement opportunities- Your career development is never-ending
- Analyzing payment history/notes and clearly communicating account statuses to customers
- Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements
- Promptly report/refers sensitive and complex issues to the Team Leader
- Documenting all activities in accordance with established procedures in a clear and concise manner
Qualifications for customer service consultant
- Highly beneficial to have worked in an insurance environment
- Clinical qualification would be high beneficial but not essential
- Claim processing experience preferred
- You’re a high achiever with the ability to self-manage and demonstrate personable accountability, effective collaboration in a team environment
- Ownership & accountability of work and goals
- Can easily navigate systems