HR Customer Service Job Description

HR Customer Service Job Description

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HR customer service provides internal consulting services regarding the interpretation and application of HR policies and processes for compensation, benefits, and HR systems.

HR Customer Service Duties & Responsibilities

To write an effective HR customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included HR customer service job description templates that you can modify and use.

Sample responsibilities for this position include:

Partner with the business and the recruiting function in ensuring talents are acquired and developed
Drive succession planning discussions in the business, ensuring that senior leaders have identified and actionable plans
Sell Foreign Drafs
Process Loan Pay Down/Payoffs
End of Day Cash Advance Settlement
End of Day TT & L Settlement
Dual Custodian ATM/Night Drop
Wire Transfer CalcKey User
Pin ATM Cards
New Account Maintenance (order checks, change address )

HR Customer Service Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for HR Customer Service

List any licenses or certifications required by the position: CSM, PRH/SHRM, PHR, SHRM, SPHR

Education for HR Customer Service

Typically a job would require a certain level of education.

Employers hiring for the HR customer service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in General Education, Business, Human Resources, Education, Associates, Performance, Management, Communications, MBA, Business/Administration

Skills for HR Customer Service

Desired skills for HR customer service include:

Microsoft Office
Benefits
Basic compensation
HR policies
Recruitment
Systems
Grammar
Principles and processes for providing customer and personal services
Rules of composition
Case management processes

Desired experience for HR customer service includes:

Provide advice and guidance to line leaders on ensuring proper and timely implementation of the Corrective Action Policy and take the lead in the implementation of due process for defined levels of employee relations issues
Generate periodic reports for the business unit, HR needs, and in compliance to regulatory requirements
Reports (Savings OD, Overdraft, Safe Deposit)
Research/Resolve Customer Inquiries
Participate in information sharing with other team members
Native or Fluent level of English written and verbal is a must

HR Customer Service Examples

1

HR Customer Service Job Description

Job Description Example
Our growing company is looking to fill the role of HR customer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for HR customer service
  • Be a trusted business partner and coach to our leaders is customer service
  • Develop and implement HR solutions that drive performance improvement and support the short and long term business objectives
  • Maintain an effective level of business literacy about the business unit's financial position, its mid range plans, its culture and its competition
  • Provides mentoring and is always looking to improve, include and push our team to the next level
  • Prove your value everyday
  • Provide HR Generalist support to designated client group
  • Strong commitment to continuous learning and becoming your best self
  • Be a change champion
  • Answer incoming calls and emails from MMC North America Colleagues and third party vendors and provide accurate answers and detailed information to their HR inquiries
  • Using available resources (service center tools, knowledge system and other company procedures and process materials) document all inquiries and interactions with the colleagues and other internal / third party participants, monitor colleague requests, and research and identify required information to resolve colleague inquiries and forward to the appropriate group for resolution as necessary
Qualifications for HR customer service
  • Fluent in French / Italian
  • Candidates are likely very familiar with highly process-driven performance management, but believe there is a more effective and efficient way to drive excellent performance
  • Candidates should have a history of working with and influencing a variety of business partners in a very fast paced and energetic environment and should have well developed coaching, communication, and leadership skills
  • 5+ years of cross-functional HR experience
  • Proven track record in partnering with business client groups
  • Proactive approach to problems with a drive for results
2

HR Customer Service Job Description

Job Description Example
Our innovative and growing company is hiring for a HR customer service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for HR customer service
  • Create, document and route open cases and calls appropriately and in accordance to the standard operating procedures for additional follow up or escalation
  • Resolves product or service problems by clarifying the customer's concerns
  • Respond to team member inquiries consistently in a timely, accurate, and professional manner and demonstrate the ability to translate inquiry into a case management application during the interaction
  • Develops and implements operational plans, actions and programs in support of long-term business objectives and within budget, including channel/volume management, automation opportunities
  • Continuously monitor and improve the control environment, through progressive proactive measures, including self-assessments, CSA monitoring, , to ensure fiscal responsibilities audit preparedness
  • Returning voicemails and phone calls to Doctor's offices
  • Maintains operational issues log
  • Undertakes responsibility for all USI Red Alerts (User Satisfaction Index)
  • Project Management – Develop project plans, drive project schedule, run meetings, collaborate, coordinate across stakeholders, cross teams to commit project goals, timelines and deliverable
  • Assess and resolve customer inquiries and issues (via phone, email and chat) or escalate to the next level of service within the appropriate functional area as per the service delivery routing structure
Qualifications for HR customer service
  • Desire to take ownership of projects with limited supervision, and demonstrated commitment to produce high quality work
  • Professional manner to questions
  • Must be fluent in French Canadian and English
  • Stay updated on the latest diversity and inclusion research
  • Resume that shows steady progression in HR Management for the last 3-5
  • Call Center Experience Preferable
3

HR Customer Service Job Description

Job Description Example
Our innovative and growing company is hiring for a HR customer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for HR customer service
  • Keep records, spreadsheets, maintain files
  • Assist Customer Service team with new product information and specs
  • Keep well documented records for future audits
  • Have an upbeat positive energy!
  • Responsible for developing relationships with customers to coordinate all aspects of service
  • Must maintain client files, contracts and correspondence
  • Prepares invoicing and billing information
  • Enters and updates information in a customized company database
  • Responsible for interfacing with multiple departments to assure that project completion deadlines are met
  • Answering questions about products/services
Qualifications for HR customer service
  • Understand the concept of inherent risk and ensure appropriate controls are in place to mitigate
  • Conduct sessions with the line partners on continuing understanding of regulatory laws and Code of Conduct requirements
  • HR knowledge (Payroll, General Policies) is a plus
  • Ability to multitask use multiple screen and data bases with ease
  • AS/BS degree (would consider High School degree with very strong experience
  • 2+ years of HR and/or customer service experience required
4

HR Customer Service Job Description

Job Description Example
Our company is looking to fill the role of HR customer service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for HR customer service
  • Partners with business leaders to develop a comprehensive people strategy that addresses organizational effectiveness, leadership development, engagement, workforce & succession planning, performance management, and training support
  • Partners and job shadows with client groups to understand their lines of business within the organization
  • Provides guidance and feedback to assigned leaders regarding people-focused goals and objectives
  • Creates and executes strategy and sustainable processes to advance employee engagement
  • Provides compensation support including salary planning, approval of salary actions, promotions and job re-leveling
  • Partners with other HR leaders and the rest of the AAG HR community to foster engagement, create a great place to work, and to provide a hassle-free and world-class experience to internal clients, employees, candidates, and other stakeholders
  • Provides enhanced customer service and assists with self-service activities upon receiving inquiries from employees, current, former and future, and retirees
  • Provides resolution of general HR issues for walk-in customers and/or referral to appropriate specialists for complex issues
  • Reviews New Hire Package paperwork and authorizes online I-9 forms for domestic and international new hires
  • Reviews Glacier Forms for international new hires
Qualifications for HR customer service
  • Ability to work flexible, non-standard hours and overtime to support stakeholder
  • Build big leaders who care – about customers, about their people, and about results
  • Ability to deliver results with little supervision in a dynamic, fast-paced, and often ambiguous environment
  • Manage and develop a matrixed CS HR team for maximum effectiveness and efficiency
  • Experience in leading across multiple sites around the globe with the ability to travel independently and communicate/work well cross-culturally
  • Proven effective consulting skills, ability to influence in all directions, and demonstrated ability to coach senior leaders
5

HR Customer Service Job Description

Job Description Example
Our innovative and growing company is looking for a HR customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for HR customer service
  • Processes paper I-9 Form for new hires working outside of Arizona
  • Accepts, reviews for completion, and date stamps all Human Resource paperwork received from walk in customers
  • Reviews for completion, separates, sorts, and date stamps confidential documents maintained in personnel records appropriately, including New Hire Packages, to ensure compliance with applicable regulations
  • Performs routine clerical activities to provide for the efficient daily operations of the department
  • Performs weekly and monthly audits of online I-9 forms submitted
  • Work closely with the business to create an environment where people can do their best work
  • Be the trusted partner for your account, providing expert advice, guidance and coaching to team leaders in all aspects of HR
  • Be proactive in identifying people issues and trends within the business and work together with your key stakeholders in order to formulate and implement solutions
  • Handle operational issues such as absence and performance management within your accounts, and work with your key stakeholders to resolve these
  • Work closely with your manager and HR colleagues, to contribute to HR projects, and provide ideas and suggestions
Qualifications for HR customer service
  • Skilled at developing and executing high volume staffing strategies for seasonal business needs
  • Passion for innovating HR solutions and executing process improvement with strong project management skills and/or experience with Six Sigma/Lean methodologies
  • Bachelor’s Degree required in Human Resources Management or business-related field
  • Able to travel domestic and internationally on a frequent basis – approximately 30% travel
  • Experience in organizational design and effectiveness
  • Experience with assessing talent

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